Process Manager

Job Description

FCC Advisory & Delivery Support Group Designation : Process Manager Location: Pune/ Mumbai/Chandigarh Travel (Domestic or International) : 10–15% (client meetings, workshops, or internal coordination) Job Description As a Financial Crime Compliance (FCC) Specialist you will play a dual-role in our Delivery ecosystem. You will spend approximately 70% of their time on production deliverables such as KYC onboarding, periodic reviews, EDD, screening and risk assessments. The remaining 30% will be dedicated to QA oversight, advisory support, process enhancement, and innovation initiatives that elevate the FCC function. This role is suited for professionals who thrive in detail-oriented work while also contributing to the broader compliance strategy, quality culture, and continuous improvement. You are a subject matter expert in KYC or AML investigation or Fraud domain. Your areas of focus will be to ensure compliance with regulatory requirement and conduct regular reviews and audits of KYC records to identify areas of improvement. This is an individual contributor role that balances complex production delivery , checker-level quality control , proactive problem solver and advisory support. We are seeking individuals with a high level of client orientation and customer focus, demonstrates flexibility with positive attitude, experience in consulting, advisory, Quality review, delivery support with strong financial crime compliance expertise and ability to proactively solve problem. Key Responsibility Up to 70% of production Delivery that include Support & Enhance KYC delivery (Production / Quality Reviews / Surge Support / Any Other Delivery Support for Existing & New Programs Up to 30% involvement in advisory and consulting area that include Perform RCAs / Error Analysis / Client Interaction / Stakeholders' Alignment / Training support / Identifying Policy or Procedural Gap, Sharing best practice, Innovation Initiative Detailed Responsibility A specialist member of the team responsible for providing high-value technical KYC support to the KYC team and ensuring due diligence has been completed in accordance with the guidelines and regulation Document findings in accordance with policy, ensuring completeness, consistency, and auditability. Provide KYC/Client Due Diligence (CDD) Subject Matter Expertise and guidance to the team, in view of establishing the highest levels of quality Seek to perform an independent quality check of client profile updates during the Lifecycle Management process, including Client Corporate Structure, Source-of-Wealth/Funds, Sanctions, PEP, and Client Risk Score, to ensure adherence to regulatory requirements and Bank policies Willingness to contribute across multiple functional areas—production, advisory, process improvement, and innovation—as business needs evolve Demonstrates flexibility and a positive attitude toward taking on varied assignments, including case work, quality reviews, investigations, and internal projects. Thrives in a dynamic, high-accountability setup where priorities may shift and diverse workstreams are part of daily responsibilities Conduct independent quality assurance reviews of operational processes and case files, identifying control weaknesses, inconsistencies, and areas for improvement. Act as a strategic advisor during solutioning, transitions, or KYC transformation initiatives Conduct in-depth data analysis to identify trends, patterns, and insights related to KYC compliance, AML Investigation or Fraud and develop data-driven solutions to enhance efficiency and effectiveness Ability to guide the team in terms of policies/process queries Adaptable to fast-changing environments and ready to step into different roles, including reviewer, advisor, maker, or innovator depending on team goals Liaising with different stakeholders to manage work pipeline effectively Identify and implement process improvements to optimize efficiency, reduce errors, and enhance team performance. Work closely with stakeholders to address escalated KYC issues and to ensure seamless customer satisfaction Identify inefficiencies and propose innovative solutions (e.g., automation, technology upgrades) Stay updated on industry trends, regulatory changes, and emerging risks, ensuring that the team is equipped with the latest knowledge Provide strategic advice and guidance to senior management and business units on financial crime compliance matters, including anti-money laundering (AML), counter-terrorist financing (CTF), sanctions Design and execute comprehensive quality assurance reviews and testing programs to assess the effectiveness of KYC processes, controls, and documentation Analyze complex KYC issues, identify root causes, and develop practical and sustainable solutions to address client needs Establish and maintain relationships with key stakeholders across departments Assist in preparing training material or delivering workshops to build domain knowledge across teams. Required Qualification Bachelor's degree in Finance, Business Administration, Law, or related field. Advanced degree or professional certification (e.g., CAMS, CFE or equivalent) preferred. Minimum of 6-8 years of hands-on experience in Financial Crime compliance (KYC, AML investigation or fraud operation), with a focus on consulting, advisory, or internal audit roles within the financial services industry Deep understanding of global and Local AML, CTF, sanctions regimes, including the Bank Secrecy Act (BSA), USA PATRIOT Act, OFAC sanctions, EU AMLD, UK FCA and FATF recommendations Ability to think strategically and lead initiatives that improve processes and reduce risks while ensuring compliance. Strong problem-solving skills and a proactive approach to identifying and resolving challenges Proficient in MS Office Suite with Strong analytical and problem-solving skills, with experience in data analysis, and risk assessment Experience in client-facing or internal consulting roles within the financial crime domain is a strong advantage Ability to multi-task, work independently and establish a cooperative and collaborative working relationship Excellent communication and stakeholder management skills, with the ability to influence and engage senior executives and key stakeholders Demonstrated ability to drive process enhancements, policy alignment, and cross-functional collaboration as an advisor—not just an executor Willingness and ability to travel 10-15% of the time, as required by project and client needs US, UK or Canada Visa would preferably be an added advantage Join our team and leverage your expertise to help us deliver top-notch solutions in the ever-evolving landscape of Financial Crime Compliance. eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world’s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand. For financial organizations across the world, eClerx Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges. With nearly two decades of industry experience complemented by the application of smart automation and robotics, our team of experts deliver holistic solutions across the trade life cycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less