Process Trainer

Job Description

JOB INFORMATION Job title: Process Trainer (Bengali /Hindi / English Speaking) Working Location: Job Description: We seek an experienced and motivated individual to join our team as a Moderation Trainer. In this role, your main responsibilities are: Conceptualize training materials based on data and research; Create training strategies, initiatives, and materials; Test and review created materials; Maintain a database of all training materials; Instruct employee training and onboarding; Review employee performance and learning; Conduct training classes on policy/product; Responsible for Training Needs Analysis and Knowledge transfer for any identified knowledge issues; Job Requirement: Proficient English (at least C1 level); Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely. Bachelors degree in any related field; At least 1-year experience in training within the BPO industry; Training and coaching skill experience is a plus; Proficient in Microsoft Office (Outlook, Word, Excel, – PowerPoint) and Internet applications; Ability to communicate clearly and concisely, both orally and in writing; Knowledge of people’s learning patterns to design programs with excellent efficiency. Benefits: 1. Salary and Benefits Attractive salary with performance bonus; Full salary during probation; Private health insurance; Paid vacation days with an annual increase in the number; Sick leave; No dress code is required. We appreciate your true talent! Continuous and professional training to fully develop your potential; Work closely with managers to promote services all over the world. 2. Working time: 5 shifts per week amounting to 48 hours, arranged by the company; Able to work on shifts, weekends, and public holidays.