Job Description

Role & responsibilities • Planning NHT batches and conduct trainings and certifications while adhering to the stipulated timeliness Reinventing training modules by infusing humor/ making them interesting and corporate lessons thus making them more interesting and interactive. * Facilitate the learning process of the trainees by delivering the course curriculum and training them so as to help them acquire necessary skills for the process. Sample call quality check to be done to determine training needs on Soft skill/process basis the insights. Training needs analysis to be determined by inputs from Quality Officer and the Team Leaders Regular Coaching as per training needs. Performance evaluation of trainees. * Review processes and share feedback with the Quality head for improvements to enhance overall customer experience.