Procurement Help Desk Analytics

Job Description

A leading ITES Consulting company in Ahmedabad, is looking for a skilled and data-driven professional to join our procurement team in an analytics help desk support role. The ideal candidate will have a strong background in procurement processes and data analytics, with the ability to turn complex data into actionable insights. Key Responsibilities: 1. Procurement Support & Issue Resolution: Act as the primary contact point for procurement-related support inquiries via email, phone, or ticketing systems. Provide support to users on procurement systems such as SAP, Ariba, Coupa, Oracle, or internal platforms. Resolve issues related to purchase requisitions, order creation, GRNs, payment delays, catalog navigation, and approvals. Escalate complex issues to appropriate subject matter experts or functional leads. 2. Data Analytics & Reporting: Analyze procurement-related data and generate regular reports including KPIs, spend analysis, and compliance dashboards. Create ad hoc reports for procurement managers and category leads to support decision-making. Assist in analyzing vendor performance, invoice accuracy, and contract compliance. Use tools such as Excel, Power BI, Tableau, or similar data visualization platforms. 3. Process Documentation & Training: Maintain documentation of FAQs, troubleshooting guides, and process workflows. Develop and update standard operating procedures (SOPs) related to help desk functions. Conduct training sessions or webinars for users on new features, policies, or system enhancements. 4. System Monitoring & Improvement: Track recurring issues to identify areas for system or process improvements. Collaborate with IT and procurement teams to resolve system bugs and implement enhancements. Participate in user acceptance testing (UAT) for procurement system upgrades or process changes. 5. Compliance & Audit Support: Ensure adherence to procurement policies, internal controls, and regulatory requirements. Assist with audit requests by retrieving and organizing documentation. Monitor procurement activities to detect and flag non-compliant transactions.