Job Description

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey. Building on the vision and structure of our Payments business, the Payments Operations organization is evolving its operating model. As a Senior Product Delivery Associate in Payment Operations - Intake & Delivery, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value. The Intake and Delivery team has been established to support key existing products and new product offerings, such as Global Real Time Payments (RTP). With the focus of simplifying and standardizing operational services, enhance client experience and accelerate delivery of operational excellence. Support scalable product delivery, streamline processes, aid change initiatives, uphold compliance, and resolve delivery impediments. Job responsibilities Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies Supports the completion of change management activities across functional partners and monitors adherence to the firm s risk, controls, compliance, and regulatory requirements Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources Facilitate impact assessments including in-scope operational functions and requirements to support product delivery Execute new services, product enhancements, and support the completion of change management activities across functional partners Write business requirements to support product feature/functionality delivery Monitor adherence to the firm s risk, controls, compliance, and regulatory requirements while maintaining effective end to end design into delivery Partner with business stakeholders to define current processes, systems, data flows, organizational landscape, key pain points/opportunities to improve the customer experience, create scalability, and increase resiliency Define and design operating models to achieve desired outcomes and develop hypotheses, business cases, and influencing key stakeholders to support these strategic recommendations Communicate regular status updates to senior management and business stakeholders in an executive manner Required qualifications, capabilities, and skills Minimum 3+ years of experience or equivalent expertise in product management, project management, or a relevant domain area Demonstrated experience or equivalent expertise in product management, project management, or a relevant domain area Exposure to operational management and change readiness workstreams Preferred qualifications, capabilities, and skills Emerging knowledge of product release and deployment processes