Product Engineer - Ecovacs Robotics

Job Description

About Company Ecovacs Robotics is No.1 brand of Robotic Vacuum Cleaner and Window Cleaner in the world and in India. Long before the Smart Home concept became fashionable ECOVACS Robotics (ECOVACS) was already at the forefront of innovation in smart home robotics, exploring new ways for robots to transform homeowners lives. ECOVACS more than 20 years of work in smart home robotics has seen the company transformed from a visionary startup into a global corporation with a mission of building world-class robots for home and industrial cleaning, air-purification, security and surveillance, and even in-store sales assistance for retailers. Designed to change the way people live and work, ECOVACS robots are now available in over 60 countries around the world. Frootle India Private Limited is the exclusive partner of Ecovacs in India and is a leading partner for international brands in Lifestyle, Wellness, Home & Kitchen, Power and Entertainment appliances category for India Sub-Continent. Website : www.ecovacsindia.in We are looking for Enthusiastic Engineers who want to build their career in a core profile and want to work with multiple global premium brands in the segment of Consumer electronics and appliances. Roles and Responsibilities Using various strategies and tools to provide effective solutions to customers' concerns. Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively within acceptable TAT. Promptly following up on service requests and providing customer feedback. Monitoring equipment and product performance and developing preventative maintenance measures. Delivering demonstrations to ensure that customers are educated on safe and effective equipment use. Monitoring inventory and reordering materials when needed. Improving product skills and keeping up with competitor and industry developments. Writing reports and presenting findings to Managers and Supervisors on a periodic basis. Required Candidate profile A bachelor's degree in Mechanical/Electronics/Mechatronics/Robotics Engineering from a reputed University. Excellent verbal, listening and customer service skills. Ability to identify problem and solve it proactively Ability to deal with multiple requests Ability to remain patient and professional under pressure. Superb work ethic and a growth mindset. The ability to convince and explain technical information to customers. The ability to teardown product and understand parts involved and how it works. Immediate joining Perks and Benefits - Performance based Incentives (best in the industry) - Paid Sick leave - Performance Bonus - Complete Technical training - Medical Insurance for you and family