Product Executive

Job Description

THE JOB ROLE IS ONLY FOR PEOPLE WITH DISABILITIES FOR A TOUR AND TRAVEL COMPANY. Required qualification : Essential  Experience in successfully managing a range of product with a strong commercial focus  Experience in trip design and operation, preferably relating to small group adventures or similar  Experience working with destination management companies and third-party suppliers, including cost negotiation  Experience in Microsoft Office suite including Excel  Demonstrated knowledge of tourism/travel global sales trends  Knowledge of small group travel operations and incident management.  Ability to undertake pricing Desirable  Tertiary qualifications in travel/tourism, business management, international relations/development or similar OTHER SKILLS AND ATTRIBUTES Essential  Ability to create strong working relationships with internal and external clients and suppliers  Strong capacity to handle multiple stressors and manage varied workload effectively in a fast-paced environment  Customer focused approach, including a demonstrated commitment to achieving customer satisfaction  Exceptional attention to detail Desirable  Personal/professional travel experience in the company's destinations  Strong self-motivation and proven ability to take initiative and complete work autonomously Job Summary:  Passion for travel and belief in the company's responsible travel philosophy  Understanding of and support for the company's Purpose Beyond Profit ethos  Clear alignment with their values (Real, Impactful, Ambitious, Together)  A digital mindset Key job responsibilities : Trip Development - Assist in the development of annual product plans across at DMC level to ensure sustained growth and profitability - Assist in the annual product review process, refining existing trips, identifying new trip development priorities, and removing trips as required - Work collaboratively with DMC departments to develop, refine and publish trip itineraries - Undertake brand audits to ensure all trips are compliant with branding guidelines - Oversee and contribute to content development to promote SERTs for external and internal customers Pricing - Trip pricing & information for trips are up to date in Elements and Travel Studio - Maintaining Product info & rates throughout the year Customer Experience - Support CR in response to post trip passenger feedback & complaints ensuring identified issues are resolved - Maintain strong working relationships with DMC departments and deliver good customer service internally - Assist Product Manager in providing relevant and accurate destination, trip, and departure information for sales staff Systems and Process - Ensure the quality and integrity of data is maintained within systems - Contribute to the documentation and updating of Product team best practice policies, processes and systems Admin Support - Provide general administrative support to the Product team. - Other tasks and projects as requested by the Destination Product Manager Purpose Beyond Profit - Understand the company's Purpose Beyond Profit philosophy and contribute to the achievement of the social, environmental and the Foundation goals as set by them each year Salary and Benefits : Upto 3.7 LPA Work Mode : Work from Office Show more Show less