Job Description

Role & responsibilities Collaborate with cross-functional groups to identify requirements to define story and prioritize Maintain the product backlog of user stories and product defects based on business value Engage with development to commit backlog items to sprint deliverables Support customer demos and product validation practices An ability to advocate for and manage the value of the product release Engage with customers, prospects to understand the requirements, their feedback on current capabilities, and products in development. Conduct interviews to understand the scope and the context needed to solve to deliver the right solution Perform cross functional organization enablement on new product capabilities and its value . On a need basis, support product delivery to ensure successful solution adoption Support in developing communications material, value props and high-level strategic justification to help explain the why of your product both internally and externally Preferred candidate profile Excellent communications skills: written, verbal, group presentations Understands the market and product/service trends affecting the organizations competitiveness Finds ways to measure and track customer satisfaction throughout the product development Possess positive attitude and creativity in generating solutions Qualifications: Bachelors degree / Master’s degree SaaS product offerings experience. Expertise in JIRA tool usage Ability to handle multiple projects at a time Experience in AI / ML Cloud contact centers / Automation is highly valuable Expertise in product engineering with a good understanding of Agile / Scrum development processes Experience in working with product sales, marketing and professional services teams