Product Specialist

Job Description

We are a fast growing and innovative company with a mission to lead the transformation into a more digital and sustainable tomorrow. We are Normet, a courageous, committed and caring company where everyone has courage to shine. Strong focus on health, safety, environment quality is a must. Plan and implement competence development systems and processes within the service operations in line with Organization EHS policies, procedures, and objectives at all times. Ensure product start up are being performed as per product manual by providing relevant information to the person conducting such job. Ensure product performance are meeting optimum performance level and get documented by the person involved in delivery of such performance commitment. Identify and train people who are engaged on those products. Handle warranty decision in sync with product company, field service and customer to have the right decision. Conduct trial, demo of those products whenever needed. Prepare appropriate spares recommendation based on scenarios like, fleet size, usage, mine / site condition, criticality etc. Monitor product performance, parts consumption etc deriving data from system or available from service persons / customers / dealers. Owner of product performance and cost efficiency. RCA - scrutiny and improvement of product / service capability Feedback and coordination with product company for new changes, improvement needed, customization, service engineering etc Relationships and Authority Reports to: AGM Technical Serviceist Management responsibility for: End to end management of product performance Liaises with: Service Operations / Technical / Product Manager(s), Business Line Manager, Product companies, other business lines, functions and customers External contacts: Customer, OPM vendors, Desirable background experience Strong Technical Background in Mining and/ or Equipment Industry Technical and competence development management skills would be an advantage. Proven ability to build internal and external relationships. Strong facilitation presentation skills (both verbal and written) Highly developed interpersonal skills Fluent in English and Hindi About 10 to 12 years professional experience with 3 years as product / service specialist. Any engineering background (diploma and above in engineering) Experience of working in technical product organization in training functions will be an added advantage Personal/Behavioural characteristics High level of initiative, drive and determination to achieve goals and targets set. Influencer/persuasive ability. Excellent organizing skills Problem solver with sound decision-making capabilities. Excellent written and verbal communication skills. Excellent listening skills. Passionate about technical performance and development Come and share your courage to shine with us!