Production Manager, VP

Job Description

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in India and as such all normal working days must be carried out in India. Job Description Join us as a Production Manager We'll look to you to lead and manage the production management for your domain to ensure availability for business use as per agreed expectations based on business resilience, continuity requirements and customer expectationsYou'll support the team’s activities to make sure that the platform’s integrity is maintained in line with the platform and technical roadmap releases, while also managing demand from discretionary and mandatory change requestsIt’s an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposureWe're offering this role at vice president level What you'll do As a Production Manager, you’ll be delivering a robust production management, infrastructure and application support service for relevant platforms, activities and processes across your domain. You'll also be managing in-bound work requests and ensure both efficient and effective prioritisation and scheduling of work across the domain, using transparency and fast feedback loops to identify scheduling problems or other issues. Along with managing relationships with platform, domain and relevant cross-domain stakeholders, you'll consistently be looking for potential improvements of existing processes and procedures across production management disciplines. As such, you'll establish an environment of continual learning and feedback. You'll also be: Collaborating with and influencing colleagues and stakeholders across the bank and third party suppliers on the applications under managementWorking with leads, managements and others to define and execute the domain's future state visionIdentifying and capturing risks and issues relevant to the production environment, engaging and coordinating with other leads to identify potential solutions and enable resolutionMaking sure that applications and infrastructure are fully compliant to mandated standards by adhering to processes and security complianceEnsuring resilient and robust applications and infrastructure recovery plans to meet the business recovery requirements The skills you'll need Your technical knowledge and experience will cover platforms, technology, products and domains, and you'll have knowledge and experience of relevant industry standard toolsets and processes to drive up customer service within an IT environment. You'll also demonstrate: 12+ years of experience in production support manager with operation and maintenance of automation applications and bot services such as Robotic Process Automation (RPA)Experience in managing RPA support activities to ensure the continuity of critical business processes that rely on automationExperience in managing and mitigating risks associated with RPA operations, production support needs to safeguard organization's reputation, data integrity and compliance with regulatory requirementsProficiency in RPA tools, platforms and technologies is mandate which includes thorough understanding of RPA software such as UiPath, microsoft power platform, automation