Job Description

Primary Responsibilities Provide technical assistance to Operations on products via Escalated incidents Perform advanced problem analysis and isolate problems of a complex level of difficulty Monitor and Troubleshoot applications in production servers hosted on AWS Work with cross functional teams and external vendors as needed Work to develop internal tools and automation Publish articles in our in-house knowledgebase Able to learn a wide variety of technologies at a rapid pace Willing to work in rotational shifts (Including Weekends), primarily night shifts Understanding of company mission and corporate objectives and ability to apply this knowledge within the company while working on incidents Skills Requirements Experience with one or more scripting languages (Bash, Python, JavaScript, Powershell, etc.) Experience with using monitoring tools like Datadog, Kibana, etc. Experience with SQL Server, PostgreSQL or other Relational Databases Knowledge of Docker containers and Kubernetes Basic knowledge of Object Oriented Programming Experience in managing troubleshooting issues in Cloud environment, AWS Knowledge of NoSQL databases like DynamoDB Knowledge of basic networking concepts Exposure to working in an Agile/Scrum environment