Job Description

Acts as a liaison between client area and technical organization by planning, conducting, and directing the analysis of complex business problems to be solved with automated systems. Liaise with line of business partners, technology teams, and the application vendor to document and troubleshoot production support issues. Lead or participate in providing technology initiatives for simple to moderately complex business problems within technology business systems . Contribute to the development of systems and procedures that are both cost effective and meet the relevant business requirements . Evaluate moderately complex business, operational, or technical challenges that require an in-depth evaluation of planning and direction conducted to resolve complex business problems Collaborate and consult with business and technology teams to evaluate and resolve issues in order to provide technological solutions and manage both project schedules and deliverables. Provides technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet business requirements. Works with user groups to provide training, resolve questions, assess user needs, and recommend changes. Prepares specifications for system changes. Provide Loan Accounting production support which includes working with operations users, technology and Loan Accounting vendor to resolve issues.