Professional Services Consultant

Job Description

We are looking for Professional Services Consultants for our global customer success organization to lead the post-sales customer engagements for Securiti. As our Professional Services Consultant, you will have a responsibility for the success of our customers by delivering a white-glove post-sales experience, thereby ensuring maximum value for the customers from Securiti s product offering(s). Key Responsibilities Drive the overall post-sales engagement with the customers, covering customer onboarding, implementation projects, and advocacy. Develop and execute customer success plans that map customer requirements, success criteria, project plan, and milestones/issues tracking to a streamlined and efficient onboarding process that ensures white-glove service, customer delight, and rapid time-to-value. Balance the sales acumen for customer relationship management with deep technical skills in areas, such as Data Privacy and Security (DLP, Encryption, Access, Classification etc), SQL/NoSQL databases, Linux and Bash scripting, Networking and OSI model, Filesystems, Cloud Platforms, Docker/Kubernetes containers, and Virtualization. Prior professional services experience with a Data Privacy and Security company as well as Cloud Security is highly desirable. Combine implementation project management with managing customer engagement programs, including operational metrics, time reporting, service profitability/yield, and customer success metrics, such as lifetime value (LTV), CSAT, and NPS. Interface with engineering and product management to provide a feedback loop that includes repeatable IP in the form of implementation tools, customer insights, and quality improvements. Interface with sales and marketing for smooth transition from pre-sales to post-sales, ensuring customer lifecycle continuity, thereby minimizing churn and maximizing customer growth. Experience and Skills Minimum of a Bachelor s Degree in a technical field with 7+ years of work experience as a professional services consultant or related technical engineering field. Hands-on experience with key technologies, such as Data Privacy and Security (DLP, Encryption, Access, Classification etc), SQL/NoSQL databases, Linux and Bash scripting, Networking and OSI model, Filesystems, Cloud Platforms, Docker/Kubernetes containers, and Virtualization. Demonstrated success with solution design and implementation across complex technology stacks. Demonstrated depth in project management and PMO aspects, such as task tracking and dependencies, milestones/issues tracking, project risk mitigation, time tracking, and project profitability. Proficiency in one or more Project and Customer Success Management systems, such as Smartsheets and Gainsight. Strong presence with excellent communication and leadership skills, and a proven track record of collaborative success with customers, vendors, staff, and internal business partners. Understanding Data Security and Privacy, including corresponding regulations, is a strong plus. Up to 30% travel (domestic and international)