Program Manager II, TESS

Job Description

- 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements At Amazon, we're working to be the most customer-centric company on earth. TESS manages transportation network configuration by working with different internal stakeholders and systems, to deliver desired business outcomes. We work at the intersection of business and systems. This role will directly influence the decisions and strategy of TESS by gathering customer needs and insights and mining large and diverse data sets. This position will work with directly with business leaders and teams along with various stakeholders to track business goals and initiatives. You will work closely with Business stakeholders to support data-driven decisions and also use broad technical skills to build analytics and reporting capabilities. You will also work closely with product team and tech partners to implement the new automation tools for your program areas and drive system and process improvements. Key job responsibilities Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations - Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver - Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics - Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions - Partner with teams across the business you support and beyond to source, allocate, and coordinate resources - Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order - Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.) - Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks) - Work with program managers, business leaders and executive team to communicate and impact critical business initiatives - Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects - Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers - Create, communicate, and manage budget for projects 3+ years of driving end to end delivery, and communicating results to senior leadership experience 3+ years of driving process improvements experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience building processes, project management, and schedules Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.