Program Manager

Job Description

Position Name: Program Manager Location: chennai CTC: open to discuss Experience :4 years Notice Period : Immediate to 15 days joiners Job Description: The Regional Delivery Manager supports the end-to-end commerce process with a focus on removing friction for stakeholders, improving productivity, and ensuring positive customer experience, maintaining data quality and compliance. The Regional Delivery Manager supports, or enables commercial transactions for customers, partners, or internal stakeholders. WHO YOULL WORK WITH You will be part of the Commerce Operations APJC organization and will work closely in person or through digital channels with your peers across APJC. WHO YOU ARE You enjoy working in a fast-paced changing environment. You have a passion for optimizing & simplifying customer, partner and stakeholder experience Holds the accountability and responsibility for case delivery management in the region for regionally delivered components Regional Delivery Manager reports to the region Leverages Control Tower reporting to oversee the operation in the region Works proactively with vendor team leads to ensure timely case resolution Is the POC for theater teams, partner teams and IBA teams for all case delivery matters Works in partnership with Regional Process Managers Holds regular checkpoints with vendor on performance metrics and delivery management Works in constant partnership with Global Delivery Center Vendor Operations Manager providing visibility of vendor performance, capacity gaps and any relevant changes in region that impact delivery OUR MINIMUM QUALIFCATIONS Strong analytical skills with the ability to interpret complex data, identifying & articulating problems. Strong cross functional communication and stakeholder engagement skills. Can clearly articulate guidelines and procedures as they relate to specific processes. Ability to work cross-functionally within Commerce Operations. Basic knowledge in AI technologies to identify opportunities for automation and digitization in Commerce Operations. Proficiency in Microsoft Office Applications Fluent in English