Project Manager

Job Description

Join Our Dynamic Team as a Project Manager CRM Projects and Drive Client Success! We seek a passionate and results-driven Project Manager to lead our CRM initiatives. We want to hear from you if you thrive in a fast-paced environment and have a proven track record of delivering successful CRM projects. This hybrid role offers the flexibility of both remote and in-office work, allowing you to balance your professional and personal life. As a Project Manager, you will be the driving force behind the successful implementation and optimization of our client's CRM solutions. You'll leverage your expertise in project planning, execution, and client management to ensure projects are delivered on time, within budget, and to the highest standards. Your ability to translate client needs into actionable plans and foster strong relationships will be critical to your success. Key Responsibilities: Strategic Project Leadership: Define clear project scopes, objectives, and deliverables in collaboration with stakeholders. Develop and manage comprehensive project plans, including timelines, milestones, and resource allocation. Proactively identify and mitigate project risks and dependencies. CRM Implementation & Optimization: Lead the implementation, customization, and integration of CRM platforms (e.g., HubSpot, Salesforce). Collaborate with technical teams to ensure seamless CRM solutions that meet client requirements. Troubleshoot and resolve technical and functional issues related to CRM projects. Client Relationship Management: Serve as the primary point of contact for clients, building strong relationships and ensuring clear communication. Conduct thorough needs assessments to understand client requirements and expectations. Manage client expectations and address concerns promptly and effectively. Conduct post-project reviews to assure client satisfaction and to gather information to improve future projects. Documentation & Reporting Excellence: Create and maintain detailed project documentation, including Statements of Work (SOWs), Business Requirements Documents (BRDs), and project reports. Track and report on project progress, key performance indicators (KPIs), and financial metrics. Prepare and deliver regular status reports to stakeholders. Quality Assurance & Continuous Improvement: Implement and enforce quality assurance processes to ensure project deliverables meet high standards. Coordinate with support teams for post-implementation support and maintenance. Identify and implement best practices for CRM project optimization and efficiency. Core Competencies: Project Management Expertise: Proficiency in project management methodologies (e.g., Agile/Scrum, Waterfall). Strong understanding of project planning, scheduling, and resource management. CRM Platform Proficiency: In-depth knowledge of CRM platforms (e.g., HubSpot, Salesforce) and their functionalities. Experience in CRM implementation, customization, and integration. Client-Centric Communication: Excellent verbal and written communication skills. Ability to effectively communicate with clients and stakeholders at all levels. Strong negotiation and conflict resolution skills. Analytical & Problem-Solving Skills: Strong attention to detail and ability to prioritize tasks. Data-driven decision making. Organizational & Time Management: Ability to manage multiple projects simultaneously and meet deadlines. Ability to work independently and as part of a team. Qualifications: Bachelor’s/Master’s degree in Business Administration, IT, or a related field. 2-5 years of project management experience, preferably in CRM-based projects. Preferred: PMP, PRINCE2, or Agile certifications. Preferred: Experience with Hubspot CRM. Why CEDCOSS? CEDCOSS stands tall as a vanguard of innovation, an aggregator of possibilities, and an enabler of technological prowess. Our expert team under the roof of CEDCOSS is a collective force dedicated to delivering cutting-edge products that redefine industry standards. Specializing in e-commerce development, mobile app development, progressive web apps, API integration, CRM and ERP development, cloud architecture, DevOps, AWS-SaaS development, Artificial Intelligence (AI), Machine Learning, Virtual Intelligence, Chatbots, and Cross-Platform Development Tools, we craft comprehensive products that serve as the technical backbone for online ventures. Our impact extends across the globe, catering to a diverse clientele that includes big tech companies, MSMEs, and ambitious entrepreneurs. As partners, we stride alongside Fortune 500 organizations and Global 2000 enterprises, forging alliances with tech giants such as Google, Meta, and Amazon. In the realm of digital transformation, CEDCOSS isn't just a digital product creator; we are architects of digital excellence. And the PERKS | The good stuff you get for working hard Flexible working for a better work-life balance The five-day workweek for more time off A plethora of industry exposure and self-growth opportunities JOIN US to maximize your impact on strategy and performance.