Job Description

This exciting new Lead role focuses on the managing of a 50-person team who are accountable for the training of an AI engine and coordinating work/hand-offs to alternate time zones. This role includes performance management and team morale, client engagement and stakeholder management, prioritization of work, KPI management, and process improvement. The Product Planner is an integral role providing organization and documentation to a team of 50. This role will coordinate resource allocation, ensure documentation for projects is created and up to par for the team, and provide support to the Project Lead and Seniors in the roll-out of new projects. This role requires a strong attention to detail, excellent time management/organization and documentation skills. Responsibilities: Work collaboratively in a fast-paced environment Support roll-outs of new projects by ensuring proper documentation and training is in place Answer questions related to project roll-outs and update documentation appropriately Support training and onboarding of new team members Assist in the scheduling and tracking of team allocation to projects Assist in validation of quality and providing feedback on quality Make recommendations on how to improve processes Drive process improvements Requirements: Excellent communication skills (written and oral) Strong Organization and Time Management Skills Ability to translate technical documents into documentation for non-technical users Experience allocating and tracking resources to projects Experience in assisting in system troubleshooting & finding resolutions Preferred prior work experience or college studies in AI Technical aptitude in one or more of the following: Spreadsheets (eg, Excel, Google Sheets) Email/calendar (eg Outlook, Gmail) Project management (eg, JIRA, Asana) Ability to gain new skills and knowledge through hands-on experience Keen eye for detail Demonstrated ability to work independently Cab Facility within Hiring Zones Medical Insurance, Term Insurance and Accidental Insurance Lunch / Dinner provided at subsidized rates