ProMobi Technologies Pvt. Ltd.Customer Success SpecialistPromobi is looking for a Customer Success Specialist for our B2B SAAS product Scalefusion, you will be a pivotal part of our company's commitment to delivering exceptional customer experiences. You will engage with clients, understand their needs, and proactively ensure their success in utilizing our products/services. Your role will involve building relationships, providing support, and serving as a liaison between our clients and internal teams.Experience: 3-6 yearsLocation: Viman Nagar, Pune (US Shift 6 pm to 3 am in 5 days WFO mode)cation: Viman Nagar, Pune.Male candidates only.What you will do:Customer Relationship Management: Develop and maintain strong relationships with customers, serving as their main point of contact for inquiries, support, and guidance.Revenue Generation: Collaborate closely with clients to understand their business goals and identify opportunities for upselling and cross-selling to generate revenue. Onboarding and Training: Guide new clients through the onboarding process, ensuring a smooth transition and providing training on our products/services to facilitate their success.Support and Issue Resolution: Address customer queries, troubleshoot issues, and provide timely solutions or escalate to appropriate teams for resolution.Usage Monitoring and Analysis: Track and analyze customers product usage patterns to identify potential challenges or opportunities for optimization, and provide recommendations accordingly.Proactive Communication: Engage with clients regularly to share updates, best practices, and new features that could benefit their operations.Customer Advocacy: Act as a customer advocate within the company, communicating customer needs, feedback, and enhancement requests to relevant departments.Retention: Develop strategies to increase customer retention rates.What we want you to have: -Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience).-Minimum 2-3 years of experience in a customer-facing role, preferably in customer success, account management. Open to work in the target driven role. -Enthusiastic to work in US shift in work from office mode. -Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical users.-Strong problem-solving abilities and a proactive approach to customer issues.-Familiarity with CRM software (e.g., Hubspot, Jira) or similar tools.-Empathy and a customer-centric mindset, focusing on delivering value and ensuring customer satisfaction.Good to have: -Experience in the software as a service (SaaS) industry.-Knowledge of customer success principles and methodologies.-Proficiency in multiple languages for engaging with a diverse customer base.

About the position:As a Product Consultant, you will assist clients with product issues and help to maintain a high customer retention level. You will be responsible for inbound and outbound support tickets from the customer base and addressing customer technical issues and concerns. This is a full-time on-site role based out of our office in Viman Nagar, Pune, India. What youll do: Provide chat, email and on demand phone support for our flagship product offering Scale Fusion Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution Work proactively to update customers by reporting progress regarding outstanding queries Endeavor to respond to all customer requests in a timely manner while improving customer experience Provide superior customer service in regards to our MDM solutions. Diagnose and solve application queries and answer customer questions Use various devices to reproduce customer environments in order to troubleshoot issues further What youll bring: Strong problem solving abilities, Strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented) Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives Excellent verbal and written communication skills Basic knowledge in multiple Platforms, Windows, MAC, iOS, Android etc.- Not Mandatory, but preferred Key traits were looking for: Passionate Hunger to learn and develop Team player Creativity Work hard play harder Confident communication skills