Psychological Counsellor

Job Description

Role & responsibilities: 1.Maintaining customers focus on all times and answering to customer enquiries by using the standard guidelines 2.Taking ownership of complaint and queries and proactively following through to resolution. 3.Making ensure that all customers queries are well- investigated and resolved and escalating queries if appropriate to supervisor. 4.Assisting management and Team manager with any assigned special projects and providing backup to the team manager when required. 5.Couseling all IVF and IUI Advised patients - At the time of stimulation, After OPU, ET, BETA HCG, (If negative or positive). 6.Maintaing all counseling soft copies 7.Followup calls for negative result IUI and IVF patients. 8.Monthly clinical meeting presentation 9.Incase the patient not able to meet the counselor, the counselor should contact the patient through phone and advise the instructions. 10.For all donor counselor should meet at the stimulation and after OPU. For surrogate should counsel after ET and Post ET, after BET HCG if result comes positive till delivery about the clinical protocols. 11. Supporting document and report to the management required any. Skills and specifications: 1.Willingness to discover and develop 2. Friendly, Polite and tactful attitude 3.Excellent communication and good presentation skills 4.Ability to cope up with multiple projects and deadlines 5.Ability to motivate and energize the fellow team members 6.Ability to tackle with diverse customers 7.Has a pleasant , friendly style 8. Willing to build a long term relationship with the customer Qualification: MA/MSc/MSW/MPhil - Psychology