Job Summary:We are looking for an enthusiastic and customer-oriented Customer Service Representative (Promoter) to join our team at PUNO. The ideal candidate will ensure visitors have a memorable experience by addressing their queries, assisting them in gameplay, promoting offerings, and maintaining a safe and engaging environment in our game zone and trampoline park.Key Responsibilities:Greet and interact with visitors to provide a warm and welcoming experience.Address customer queries related to games, activities, and facilities promptly and professionally.Assist visitors in understanding and participating in games and activities.Promote and cross-sell games, packages, and other offerings to maximize customer engagement.Ensure customer safety by monitoring trampoline park activities and enforcing safety guidelines.Provide information about rules, safety instructions, and game mechanics to visitors.Handle minor troubleshooting for games and escalate technical issues as needed.Maintain a clean, organized, and safe environment for customers.Gather feedback from customers to continuously improve service delivery.Qualifications and Skills:High school diploma or equivalent; a bachelor's degree is a plus.Prior experience in customer service, hospitality, or a related field is preferred.Strong interpersonal and communication skills.Enthusiastic, energetic, and able to engage with people of all ages.Ability to multitask and handle a dynamic work environment.Basic knowledge of safety protocols in activity zones is an advantage.

Role and Responsibilities:As the Center Head at PUNO, you will oversee and manage the seamless operations of the gaming zone, trampoline park, and F&B services. Your primary responsibilities will include:Operational Leadership:oConducting daily property checks to ensure cleanliness, safety, and proper maintenance across all zones.oMonitoring the performance of gaming zone, Trampoline Park, and F&B teams, ensuring operational efficiency.oCoordinating pre-opening preparations and ensuring readiness for business.Team Management:o Leading and motivating cross-functional teams, including front office, court monitors, housekeeping, kitchen, and service staff.o Providing daily briefings, addressing challenges, and implementing improvement suggestions.o Creating and managing staff rosters and allocation sheets to ensure optimal staffing across all zones.Customer Experience:oEnsuring high-quality customer service standards and prompt resolution of complaints or feedback.oLiaising with customers to understand and enhance their experiences at PUNO.Safety and Compliance:o Enforcing safety protocols for gaming zones, trampoline parks, and kitchen operations.o Ensuring compliance with hygiene, safety, and maintenance standards as per company and regulatory guidelines.Maintenance and Upkeep:o Overseeing property upkeep, including addressing maintenance issues promptly.o Coordinating with internal and external teams to ensure timely resolution of maintenance needs.Financial Oversight:o Collaborating with sales and finance teams for revenue generation, expense control, and operational budgeting.o Reviewing and improving processes to achieve cost-effectiveness without compromising service quality.Familiar with F&B Industry Candidate Qualifications:To excel in this role, you should have:Proven experience in managing multi-faceted operations in the entertainment, hospitality, or F&B industries.Strong leadership skills with the ability to manage diverse teams effectively.Excellent communication and interpersonal skills for team management and customer interaction.Proficiency in Microsoft Office and experience implementing Standard Operating Procedures (SOPs).A customer-centric mindset with a focus on operational excellence.Experience: 6 to 7 year of managerial experience in hospitality sector

PUNO is seeking a detail-oriented and dedicated Account and Audit Assistant with a minimum of 1 year of experience to join our finance team. The ideal candidate will assist in maintaining accurate financial records, supporting audit processes, and ensuring compliance with financial regulations. This role is ideal for someone with a strong foundation in accounting and auditing principles and a desire to grow in a dynamic environment.Key Responsibilities:Assist in preparing and maintaining financial statements and reports.Support the audit team in conducting internal and external audits.Reconcile bank statements, accounts payable, and accounts receivable.Ensure compliance with accounting standards and regulations.Assist in the preparation of tax returns and other financial documents.Maintain accurate and up-to-date records of financial transactions.Collaborate with other departments to gather and verify financial data.Identify discrepancies and suggest corrective actions.Support month-end and year-end closing processes.Preparing reports as required by management.Qualifications:Minimum of 2 year of experience in accounting or auditing.Educational qualifications: B.Com/M.Com/CA - Intermediate (Dropout).Proficiency in Tally and Microsoft Excel.Strong analytical and problem-solving skills.Excellent attention to detail and organizational skills.Ability to work independently and as part of a team.Good communication skills, both written and verbal.Preferred Qualifications:Experience in the hospitality, retail sector preferred.Familiarity with Tally Prime, MS-Word, Excel, Outlook.

Location: Guwahati, AssamCompany: PUNOJob Type: Full-TimeJob Overview:PUNO is seeking a skilled and reliable Maintenance Executive/Electrician to join our team at the Guwahati location. The ideal candidate will be responsible for ensuring the smooth operation and maintenance of all electrical systems and general facilities within our premises. This role is essential to maintaining a safe and functional environment for all staff and visitors.Key Responsibilities:-Electrical Maintenance: Perform regular inspections, maintenance, and repairs on all electrical systems, including lighting, wiring, switches, and circuit breakers.-Troubleshooting & Repairs: Quickly diagnose and resolve electrical issues, ensuring minimal disruption to operations and maintaining safety standards.-Preventive Maintenance: Develop and adhere to preventive maintenance schedules for electrical systems and equipment to prevent future issues and ensure longevity.-Facility Maintenance Support: Assist with general facility maintenance tasks such as plumbing, HVAC,UPS, Fire Fighting System and minor carpentry work when necessary.-Safety Compliance: Ensure that all electrical work complies with local regulations and safety standards, maintaining a safe working environment.-Inventory Management: Manage and maintain an inventory of electrical tools, supplies, and spare parts, ensuring availability for necessary repairs.-Documentation: Keep accurate and up-to-date records of all maintenance activities, including inspections, repairs, and preventive maintenance tasks.Qualifications:-Education: ITI or Diploma in Electrical Engineering or a related field.-Experience: Minimum of 2-3 years of experience in electrical maintenance, preferably in a commercial or industrial setting.-Technical Skills: Strong knowledge of electrical systems, wiring, circuit breakers, and safety protocols. Ability to perform basic plumbing, HVAC, and carpentry work is an advantage.-Problem-Solving: Excellent troubleshooting skills with the ability to work independently and efficiently resolve issues.-Communication: Good communication skills and the ability to work collaboratively within a team.Preferred Qualifications:-Experience in facility maintenance within a commercial or industrial environment.-Familiarity with maintenance management software.Why Join PUNO--Competitive salary with PF and ESIC benefits.-Opportunities for professional growth and development.-A positive and supportive work environment focused on safety and operational excellence.

Company DescriptionPUNO is a leading indoor amusement & entertainment facility provider that has established itself in the niche segment. With its state-of-the-art Indoor Entertainment Centers, PUNO offers value-added services and has gained a reputation in the industry. PUNO is a flagship initiative of Shri Poornima Entertainments LLP, a parent group with expertise in concept development and delivery across multiple businesses. PUNO aims to create a Pan India presence and deliver exceptional experiences to its guests.Role DescriptionThis is a full-time on-site role for a Business Development Executive - B2B Sales. As a Business Development Executive, you will be responsible for driving B2B sales and building strong relationships with clients. You will identify opportunities, develop sales strategies, and negotiate contracts for Corporate parties, benquet etc.. This role is located in Pune.Corporate Sales, school trip & Group Bookings:1. Coordinate & attend inbound sales lead.2. Lead Generation, Visit to corporates, schools etc.3.Develop a comprehensive group booking strategy that outlines goals, target markets, and specific tactics.4. Build and maintain relationships with corporate clients, Mall, event planners, travel agencies, schools and other potential group organisers.5. Gather feedback from group clients after their bookings to identify areas for improvement.6. Coordinate with the operations team to ensure they can accommodate the needs and preferences of group bookings.7. Ensure seamless execution of group events & parties.8. For school bookings contact to multiple coordinators, offer a well affordable plan & get everything arranged with best services every time.10. Maintenance of the calls & leads data11. Taking the booking of guests as per the predefined booking format.12. assist the team for the booking, getting the feedback from customer.13. Connect with college coordinators to get the college bookings, offer them a lucrative plan made in discussion with management.14. Convince clients to organise their events like Birthday Celebration, Kitty Party, School Picnic, Official Team Meeting, get together etc.15 Convince clients to purchase PUNO membership Cards by using a script or persuasive technique16. Actively seek out new sales opportunities through cold calling, networking & social media.17. Maintain and develop good relationship with customers through personal contact or meetings18. Prepare and deliver appropriate presentations on products and services19. Daily reporting of calls, visits and work done in the given format.QualificationsMBA , Marketing, or a related fieldProven experience in B2B sales and business developmentExcellent communication and negotiation skillsAbility to build and maintain strong client relationshipsStrong analytical and problem-solving skillsSelf-motivated and goal-orientedAbility to work independently and as part of a teamPrevious B2B sales Experience in Hospitality will be preferredJob Types: Full-time, Permanent, FresherBenefits:Health insuranceCompensation Package:Bonus payCommission payPerformance bonus

This is a full-time on-site role for a Social Media Executive at PUNO in Guwahati.As a Social Media Executive, you will be responsible for media planning, communication, social media marketing, writing, and social media optimization (SMO) for PUNO's indoor amusement and entertainment facilities.QualificationsMedia Planning and Communication skillsSocial Media Marketing and SMO skillsWriting ability for social media contentExperience in social media strategy developmentKnowledge of social media analytics and toolsStrong creative and analytical skillsExcellent interpersonal and communication skillsRelevant degree in Marketing, Communications, or related fieldShould have good knowledge of Shoot with MobileShift Time: Noon 12 to Evening 10 PM.

This is a full-time on-site role for a Social Media Executive at PUNO in Jaipur. As a Social Media Executive, you will be responsible for media planning, communication, social media marketing, writing, and social media optimization (SMO) for PUNO's indoor amusement and entertainment facilities.QualificationsMedia Planning and Communication skillsSocial Media Marketing and SMO skillsWriting ability for social media contentExperience in social media strategy developmentKnowledge of social media analytics and toolsStrong creative and analytical skillsExcellent interpersonal and communication skillsRelevant degree in Marketing, Communications, or related fieldShould have good knowledge of Shoot with MobileShift Time: Noon 12 to Evening 9 PM

Location: Base Location-Jaipur (Work Location PAN India)We are seeking an experienced and highly competent Project Manager to oversee the civil and MEP (Mechanical, Electrical, and Plumbing) components of our projects. The ideal candidate will have expertise in both civil engineering and MEP systems. This role involves managing the design, execution, and integration of civil and MEP works, ensuring adherence to project timelines, safety standards, and quality benchmarks.Civil and MEP Project Management:Oversee the complete project lifecycle, including planning, execution, monitoring, and closing, for civil and MEP works.Coordinate the design and execution of civil and MEP systems (HVAC, electrical, plumbing, fire protection) to ensure seamless integration and functionality.Collaborate with architects, MEP consultants, engineers, and contractors to ensure project specifications are met.Review and approve civil and MEP designs, technical specifications, and shop drawings for accuracy and completeness.Ensure efficient coordination between civil and MEP activities on-site, avoiding conflicts and delays.Supervise project teams and subcontractors for both civil and MEP tasks, ensuring timely and quality deliverables.Conduct site inspections to monitor the quality of civil structures and MEP installations, ensuring compliance with design standards and regulatory codes.Manage procurement of materials and equipment for civil and MEP works, ensuring timely delivery and cost efficiency.Implement testing and commissioning processes for MEP systems, ensuring they are operational as per design.MEP Project Management:Lead the design review and execution of MEP services, including HVAC systems, electrical infrastructure, plumbing, and fire protection systems.Ensure that MEP installations meet the projects technical, safety, and functional requirements.Manage MEP contractors and vendors to ensure compliance with project schedules, quality, and cost control.Oversee MEP systems commissioning and testing, ensuring that systems are fully operational before project handover.Integrate energy-efficient MEP solutions and sustainable practices in line with project goals.Budgeting & Cost Management:Develop and manage project budgets for both civil and MEP works, ensuring cost-effective execution without compromising on quality.Evaluate bids, negotiate with contractors, and manage contract changes.Track project costs and ensure the completion of civil and MEP works within approved budgets.Quality Assurance & Control:Establish and enforce quality control measures for both civil and MEP installations.Ensure compliance with safety standards, environmental regulations, and design specifications through regular site audits.Liaise with third-party inspectors to ensure MEP systems and civil works meet regulatory and project-specific requirements.Stakeholder Management:Act as the primary point of contact for clients, consultants, and contractors concerning both civil and MEP aspects of the project.Provide regular project status updates to senior management, highlighting progress, risks, and mitigation strategies.Resolve any conflicts or issues that may arise between civil and MEP workstreams.Health, Safety & Environmental Management:Ensure strict adherence to health, safety, and environmental protocols during civil and MEP works.Identify potential risks and implement corrective actions to ensure the safety of all project personnel.Qualifications and Skills:Bachelors Degree in Civil Engineering, Mechanical Engineering, Electrical Engineering, or related fields.Minimum 5 years of experience managing large-scale civil and MEP projects.Strong understanding of MEP systems (HVAC, Electrical, Plumbing, Fire Protection) and civil infrastructure works.Proficient in project management tools such as MS Project or Primavera.Excellent leadership, communication, and coordination skills.Ability to manage multiple projects and workstreams simultaneously.Knowledge of relevant industry codes, standards, and best practices for both civil and MEP works.Previous experience in managing cross-functional teams and coordinating between civil and MEP contractors.Skills : - Liasioning, Negotiation, Analytical skills, Microsoft office, exceptional communication skills, team Sprit,interpersonal communication skills