As passionate about our people as we are about our mission. What We re All About : Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live. What Makes Q2 Special? Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our Circle of Awesomeness award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together. Q2 is seeking an Application Support Analyst to handle inbound calls from external customers seeking technical support for the Q2 Solution. This is a technical support role that requires mid-sized application troubleshooting and support as well as a customer centric personality. Qualified candidates must have experience with phone-based application support, strong communication and organization skills, and must pay close attention to detail. Familiarity with Windows OS/Server troubleshooting is preferable. RESPONSIBILITIES: Provide first-line telephone technical support for the Q2 Solution Troubleshoot/resolve basic customer problems Answer phone calls in a high-paced environment within acceptable service levels Accurately record cases, including customer comments, proper categorization, and fully document issues for quick resolution without requiring additional contact with the customer to obtain basic details Accurately establish and record case priority De-escalate customer concerns and provide resolution Use available tools, procedures, instructions, and documents to resolve technical problems Maintain in-depth knowledge of Q2 Solution usage to answer how to questions and provide step-by-step instructions to customers Thoroughly document all research/conversations utilizing a case tracking system Provide regular updates to customers regarding ongoing troubleshooting and resolution efforts Manage an individual open case queue, while being assigned new cases on a daily basis May receive escalated cases and tasks from customers or management, and must prioritize accordingly Escalate unresolved problems to the appropriate resources and departments in accordance with published guidelines Develop and maintain effective relationships with customers Follow internal change control process to implement any required product modifications Occasionally assist with testing emergency product fixes received from Product Development, as needed Often make data or configuration edits in a production environment, requiring extreme care and attention to detail Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to. Participate in rotating 24x7 on call support coverage for all issues Communicate customer status, concerns, and issues to the Operations Management as needed Work closely with employees in other functions, such as implementations and development EXPERIENCE AND KNOWLEDGE: Must have at least one year of previous phone technical support experience Typically requires a Bachelor s degree in (relevant degree) and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience. Understanding of remote tools and basic networking required Previous enterprise/mid-sized software support or delivery experience preferred Excellent communication and organizational skills required Ability to quickly learn new technologies and programs Previous customer service experience preferred; Must have ability to provide assistance to customers in a respectful, helpful manner Knowledge of Banking practices is helpful Some troubleshooting experience preferred. #LI-RR This position requires fluent written and oral communication in English. Health & Wellness Hybrid Work Opportunities Flexible Time Off Career Development & Mentoring Programs Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs - You Earned it

As passionate about our people as we are about our mission. What We re All About : Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live. What Makes Q2 Special Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our Circle of Awesomeness award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together. Q2 is seeking a Senior Project Manager for our Helix India team. In this role, you will work in a collaborative, agile/hybrid environment to extend the Q2 Platform to meet the requirements of our ever-growing Financial Institution client base. This is your chance to join a high-performance team that is pushing the boundaries of technology to deliver and support custom code for clients. As Senior Project Manager, you will: Assist the development team in the execution and delivery of the scrum teams commitments. Actively work with the leadership team to remove impediments. Coach the teams on agreed upon processes to deliver committed functionality to the end user in their delivery of user stories and resolution of bugs. Provide program management support and oversight for the initiatives owned by the team. Monitoring day-to-day project activities and corresponding resourcing. RESPONSIBILITIES: Works with Product Owner/Business Analyst and team members to ensure healthy backlog management and prioritization practices Assists the team in identifying blockers and solicits help from team members, product owners, or leaders Provides assistance in dependency management and cross team coordination Removes impediments to the team s ability to perform Plans and hosts the rituals of scrum, including the daily standups, the sprint planning meetings, the sprint demos, and the sprint retrospectives Maintains the artifacts of scrum Coaches team members on their roles and responsibilities and agile best practices, while watching for problems and helping to resolve them Gathers and communicates scrum team metrics to assist with team velocity improvements, planning, and estimation processes Manage communication, coordination, and status updates to leadership, including both program/initiative updates and overall operations updates Create and analyze operational trends and data used for decision-making, root cause analysis, and performance measurement. Capacity planning, i.e. making sure that resources have capacity to work on upcoming projects. Monitoring and managing employees workload, utilization , and hours. Managing resource conflicts. EXERIENCE QUALIFICATION: Typically requires a Bachelor s degree in (relevant degree) and a minimum of 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience. Minimum 5+ years related experience in project management, scrum master, business analysis or software implementations, Project Management Methodology exposure preferred (PMP or PMI) Agile exposure preferred (CSM or CSPO) Strong analytical and problem-solving skills Familiarity with enterprise software deployment architecture and methodologies Ability to manage expectations and provide creative solutions to priority conflicts across a program. Ability to develop new initiatives and processes that produce higher levels of customer satisfaction while reducing expenses and shortening project durations. Ability to organize and oversee multi- facet software deployments across multiple projects. Capable of assessing project risks and related mitigation steps. Ability to convey technical concepts to business-oriented banking project/scrum teams and interact with technical internal resources. Client first attitude and commitment to satisfaction. #LI-RR This position requires fluent written and oral communication in English. Health Wellness Hybrid Work Opportunities Flexible Time Off Career Development Mentoring Programs Health Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering Company Philanthropy Programs Employee Peer Recognition Programs - You Earned it

Code Review : Perform detailed code reviews to ensure best practices, coding standards, and security protocols are followed. Provide constructive feedback to developers and recommend improvements to maintain code quality. Technical Investigations : Conduct in-depth technical investigations into complex issues, identify root causes, and develop solutions to prevent recurrence. Collaborate with cross-functional teams to implement fixes and improvements. Priority 1 (P1) Incident Management : Lead the response to P1 incidents, coordinating across teams to ensure timely and effective resolution. Communicate effectively with stakeholders during incidents and provide post-incident analysis and documentation. Root Cause Analysis (RCA) : Conduct RCAs for major incidents, identifying corrective actions to mitigate future risks. Provide insights on incident trends and recommend proactive measures. Technical Documentation : Create and maintain detailed documentation for code reviews, incident investigations, and RCAs. Ensure knowledge is shared effectively across teams for continuous improvement. Continuous Improvement : Identify areas of improvement in processes and tools, propose enhancements, and lead initiatives to improve code quality, incident response, and system reliability. Qualifications: Education : Bachelor s degree in Computer Science, Software Engineering, or related field. Experience : 5-7 years in a technical role involving code review, incident investigation, and incident management. Technical Skills : Proficiency in Python, SQL , Batch Scripting Strong understanding of software architecture, debugging, and troubleshooting. Experience with incident management tools like Salesforce and code review tools Git, Bitbucket. Problem-Solving Skills : Ability to analyze complex issues quickly and determine effective solutions. Strong critical thinking and troubleshooting skills. Communication : Excellent verbal and written communication skills, with the ability to convey technical concepts to both technical and non-technical stakeholders. Preferred Qualifications: Certifications : Relevant certifications such as ITIL, AWS Certified Developer, or Certified ScrumMaster. Additional Experience : Experience with DevOps practices, CI/CD pipelines, and automation tools.

You will spend some of your days managing incidents in a high-pressure environment with various stakeholders and partners. You will spend other days entirely devoted to improving our ability to detect, resolve, escalate, and report on service-impacting events and incidents. Driving restoration efforts of incidents impacting service availability across multiple product offerings, such as Online and Mobile banking. Leading incident bridge calls with participants across multiple technical and business teams. Utilizing multiple tools during an incident to determine the scope of impact, identify likely causes of service disruptions, and engage appropriate resolver teams to support service restoration. Providing regular status updates to internal and external stakeholders, including executive leadership. Identifying and recommending opportunities for clean slate process improvement with regards to incident management, fault monitoring, triage procedures, and issue escalation and spearheading efforts to improve them. Doing a comprehensive examination of a problems core causes, including who, what, when, where, why, and how it originated. Examining information from internal departments impacted by a problem to find areas for improvement. Tracking problems throughout their lifecycle and ensuring action items are completed by their due date. Collaborating across business and technology organizations to improve processes and procedures for effectively coordinating incidents. Participating in an on-call schedule to respond to incidents occurring outside business hours. Effectively manage projects to meet deadlines and achieve results Provide assistance and communication with other departments and escalation points relevant to troubleshooting and resolving customer issues. Develop and maintain effective relationships with other departments and executive leaders Set an example of fierce commitment to customer satisfaction Bring Your Passion, Do What You Love. Here s What We re Looking For: Typically requires a Bachelor s degree in (relevant degree) and a minimum of 12 years of related experience; or an advanced degree with 8+ years of experience; or equivalent related work experience. Experience working in a 24x7 environment that provides support for business-critical systems, including at least 2 years as an Incident Manager. High-level technical understanding of networking and Linux/Unix-based operating systems - Docker, Kubernetes, AWS, APIs, etc Soft skills in partner/relationship management to influence stakeholders Excellent verbal, written, and presentation skills to effectively translate and communicate complex technical information and risk to all levels of internal and external organizations Strong problem-solving skills, critical thinking, excellent analytical ability, metric driven Work well under pressure and with differing levels of staff / Management Self-disciplined, self-motivated, and the ability to organize and prioritize time effectively. Flexible, creative, able to think quickly, take the initiative, and willing to make judgment calls. Wed be super excited if you have any of the following: Experience supporting a global team in a 24x7x365 follow the Sun model Operations background (e.g., at some point working in NOC, as a sysadmin, etc.) A track record of successful Cloud migration A track record of building and expanding the scope of high-performing and highly engaged teams Have an ITIL v3 Foundation or greater certification.

As passionate about our people as we are about our mission. What We re All About : Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live. What Makes Q2 Special Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our Circle of Awesomeness award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together. Job Description: EXPERIENCE AND KNOWLEDGE: IOC Analyst Position Description We are seeking an IOC Lead to join our IT team to assist and provide first escalation support in the monitoring, troubleshooting and support of various Linux and Windows operating systems, databases, utilities, system tools and the hardware on which they reside. As an IOC Lead, you will respond and triage complex alerts and cases, drive investigations and provide triage during incidents and outages for services that the IOC supports across Q2. You will join a passionate and collaborative team of people who are focused on providing exceptional support to our customers and internal teams. RESPONSIBILITIES: Proactively respond to Tier 2 alerts generated by monitoring systems to maintain environment health and stability. Resolve issues by following documented processes and pre-defined standard operating procedures. Monitor and analyze logs and alerts from a variety of different technologies across multiple platforms in order to identify and mitigate security incidents and maintain the integrity of corporate information. Leverage network security tools and capabilities to analyze potential cyber threats from a variety of intakes taking appropriate response actions to include threat containment and/or escalation. Document troubleshooting results and remediation actions, provide regular status updates to impacted customers. Identify and escalate critical impact to on-call teams Create and maintain operational runbooks in support new and changing infrastructure Perform daily IOC tasks, including managing Tier 2 case workload, responding to escalated issues and operational checklists Ensure proper transition during shift changes Incident and Event Management : Responsible for ensuring efficient resolution of incidents through people, process, and technology Manage projects to upgrade and maintain NOC technologies Flexible to work in 24*7 environment Responsible for training team members, project engineers, technical support staff and application development staff to understand and work within the defined architecture and standards being implemented EXPERIENCE AND KNOWLEDGE: Bachelor s degree(B.E/B.Tech/MCA) with minimum of 8+ years of related experience; or an advanced degree(M.Tech/M.E/M.S) with 5+ years of experience; or equivalent related work experience. Advanced knowledge of Windows and/or Linux server administration concepts such as troubleshooting Windows, IIS, Linux, Connectivity, DNS and Active Directory Advanced knowledge of networking concepts Basic level exposure to virtualized and containerized environments Advanced knowledge of application support within multi-tier environments (web, application, database) Basic knowledge of incident, change, and problem management principles Must have strong organizational and multi-tasking skills to prioritize workload in a fast-paced environment Must work effectively within a team environment Experience on Automation tools and procedures Skills : Databases - MSSQL Manage Database DNS CNames Replication/Loadbalancing Manage database alerts Networking SSL Cert F5/Fabio/Traefik Load Balancing URL config IP Whitelisting VPN Hashicorp Consul Linux Expanding Linux Drives Understanding SMTP Logs Linux OS Management (CDM) Monitoring servers Containers(Docker,Nomad) Secret Management(Hashicorp Vault) Windows Server File Archive Management Active-Active Server DFS Replication Disk Management User Access Procedures Server Alerts Management Cloud AWS/Azure Compute , DNS , Database , Networking , Security , IAM , IAC Tools : PagerDuty - Preferred LogicMonitor - Preferred Splunk - Preferred Grafana Salesforce This position requires fluent written and oral communication in English. Health Wellness Hybrid Work Opportunities Flexible Time Off Career Development Mentoring Programs Health Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering Company Philanthropy Programs Employee Peer Recognition Programs - You Earned it

As passionate about our people as we are about our mission. What We re All About : Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live. What Makes Q2 Special Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our Circle of Awesomeness award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together. Write code for the Salesforce applications/Lending products developed by Cloud Lending Provide estimates for assigned tasks to be performed, at a reasonably granular level Develop test cases to ensure quality of code created Monitor and update Jira issues assigned effectively with complete information to reduce ambiguity Be available to resolve urgent customer issues, during and outside regular working hours during migration/hyper care arrangements Assist with the execution of test cases in the release phase Develop own skills on the Salesforce platform through the Trailhead training Acquire significant product skills in relatively shorter time through training, self-learning Be a cohesive team player with immediate team as well as cross-functional teams Mentor and guide junior team members Effective Review of Code to detect even remotest anomalies Analyse system specifications and translates system requirements to task specifications for junior programmers EXPERIENCE AND KNOWLEDGE: 3 - 5 years of software development experience Salesforce, Java/Apex programming, should have worked on the Banking/Finance Domain Project. Very good debugging skills Ability to sustain and progress with issues that have a high level of ambiguity associated with it Well-versed in handling upgrade-related issues more specifically across multiple major versions of the product This position requires fluent written and oral communication in English. Health Wellness Hybrid Work Opportunities Flexible Time Off Career Development Mentoring Programs Health Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering Company Philanthropy Programs Employee Peer Recognition Programs - You Earned it Click here to find out more about the benefits we offer. How We Give Back to the Community: You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page . Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute , and The Trevor Project , promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF , and Homes for our Troops , a group helping veterans rebuild their lives with specially adapted homes. At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

As passionate about our people as we are about our mission. What We re All About : Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live. What Makes Q2 Special Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our Circle of Awesomeness award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together. Q2 is seeking a Senior Project Manager for our Platform group in Implementations. R eporting to an Implementations Delivery Manager and working closely with Implementation Engineers, the Senior Project Manager is responsible for implementing Q2 s e-banking solutions in order to align with the business requirements of our customers. RESPONSIBILITIES: Partner with clients to understand business requirements and expectations Design and execute project plans and documentation to deploy Q2 solutions Direct project resources to complete tasks in a timely manner Work closely with the client and team to problem solve issues that arise Track status and provide updates in relation to overall implementation process Train and educate clients on the product and configuration options EXPERIENCE AND KNOWLEDGE: Typically requires a Bachelor s degree in (relevant degree) and a minimum of 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience. Project Management Methodology exposure preferred (PMP or PMI) Familiarity with enterprise software deployment architecture and methodologies Exposure to SQL is preferrable Experience building documentation and project plans using Excel, MS Project, and MS PowerPoint Experience managing client expectations with a Client first attitude and commitment to satisfaction Ability to organize and execute multi-facet software deployments Capable of assessing project risks and mitigations Ability to convey technical concepts to business oriented banking project teams and interact with technical internal resources Possess project leadership qualities Strong written and oral communication skills with e xcellent people and teamwork skills Ability to remain calm, diplomatic, and cooperative under stressful conditions Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast paced environment Ability to travel 15% to client sites Financial Services and enterprise software experience preferred #LI-RR This position requires fluent written and oral communication in English. Health Wellness Hybrid Work Opportunities Flexible Time Off Career Development Mentoring Programs Health Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering Company Philanthropy Programs Employee Peer Recognition Programs - You Earned it Click here to find out more about the benefits we offer. How We Give Back to the Community: You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page . Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute , and The Trevor Project , promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF , and Homes for our Troops , a group helping veterans rebuild their lives with specially adapted homes. At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

As passionate about our people as we are about our mission. What We re All About : Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live. What Makes Q2 Special Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our Circle of Awesomeness award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together. Q2 is seeking an IT Helpdesk Technician to effectively address and manage service requests, incidents, events, and monitor their status through resolution while keeping internal customers up to date with status. This individual will be a part of a highly customer service oriented team responsible for effective provisioning, installation/configuration, operation, and maintenance of workstation hardware, software, and business applications. The ideal candidate will have a diverse technical background and experience supporting a large number of internal customers in a fast paced environment. This individual ensures that the level of customer service, timeliness of service requests and incident resolution, and quality completion of assigned projects adhere to Q2 s high standards. RESPONSIBILITIES: Provide excellent first contact customer service to our internal customers Troubleshoot and resolve requests for service, incidents, and events within SLA while maintaining a high level of customer satisfaction Setup new employee offices and assist with on-boarding of new Q2 employees Image, configure, test, and distribute workstations to employees Coordinate escalation and resolution of complex issues with the appropriate IT teams Help to maintain a positive and professional work environment Assign appropriate permissions to users in Active Directory Perform regular file archival and data migrations as necessary Collaboratively document, develop, and contribute to Helpdesk continual service improvement Maintain inventory of all corporate assets issued to employees Participate in rotating on-call shifts approximately once per month Provide support for key IT projects Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to Perform responsibilities within established SOX and security compliance requirements EXPERIENCE AND KNOWLEDGE: Typically requires Bachelors Degree in Computer Applications (BCA) or Computer Science (B.Sc. CS) or related field and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience. Ability to work individually, as a team, and cross-functionally to resolve complex issues Strong customer service, written, and oral communication skills Experience with Active Directory Experience with Office 365 administrative tasks Experience supporting both Windows and MacOS workstations Experience providing effective hardware and software IT support to in-office and remote users Experience with Identity Management tools - (Okta experience a plus) Experience with Mobile Device Management tools - (Jamf and Intune experience a plus) Experience with an IT ticketing system (Remedy, Jira, ServiceNow, Salesforce, etc.) Experience with A/V and collaboration tools Excel skills a plus This position requires fluent written and oral communication in English. Health Wellness Hybrid Work Opportunities Flexible Time Off Career Development Mentoring Programs Health Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering Company Philanthropy Programs Employee Peer Recognition Programs - You Earned it Click here to find out more about the benefits we offer. How We Give Back to the Community: You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page . Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute , and The Trevor Project , promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF , and Homes for our Troops , a group helping veterans rebuild their lives with specially adapted homes. At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

As passionate about our people as we are about our mission. What We re All About : Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live. What Makes Q2 Special Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our Circle of Awesomeness award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together. Q2 is seeking a dynamic and experienced Business Consultant to join the Service Delivery Centre of Excellence (CoE). As part of this role, you will contribute to delivering innovative digital banking solutions to our North American Banking Financial Services Clientele. Joining a high-performance team, youll be at the forefront of technology, involved in implementing Q2 s digital banking platform for Q2 s new clients. If you thrive on problem-solving and exceeding client expectations, we invite you to be a part of this dynamic position. ROLE RESPONSIBILITIES: Working Hours: Work the 2nd shift from 5:00 PM IST to 2:00 AM IST, providing dedicated support to customers during their operational hours and accommodating global time zone requirements. Business Validation Testing: Perform thorough business analysis validations on deliverables before releasing them to customers, ensuring alignment with business requirements, quality standards, and regulatory compliance. Conduct thorough testing and validation of implemented solutions to ensure adherence to business requirements, quality standards, and regulatory compliance. Lead customers through the test strategy and user acceptance testing (UAT) process, ensuring comprehensive test coverage and successful validation of digital banking products. Provide ongoing support and assistance to clients during the implementation and UAT phase, addressing any issues or concerns, and facilitating continuous improvement initiatives. Defect Triaging: Analyze customer tickets and triage issues effectively, collaborating with the technical support team to prioritize and resolve issues promptly. Requirements Management: Lead the development of comprehensive business requirement documents (BRDs), user stories, and functional specifications to articulate project scope, objectives, and deliverables. Conduct in-depth analysis of existing business processes, systems, and data to identify areas for optimization and enhancement. Stakeholder Cross-functional Collaboration: Collaborate with stakeholders, including clients, product managers, program and project managers, technical teams, and quality assurance teams, to gather, analyze business requirements, and configure Q2s digital banking platform. Facilitate requirements workshops, stakeholder meetings, and product demonstrations to gather feedback, address concerns, and ensure alignment with project objectives. Drive customer discussions to proactively resolve queries, concerns, and blockers, leveraging deep domain knowledge and technical expertise to provide effective solutions. Subject Matter Expert Engagement: Serve as an expert in digital banking products, offering guidance to internal teams and clients, while also demonstrating expertise in US banking trends and industry best practices. Note: This requirement is specifically for the 2nd shift, from 5:00 PM IST to 2:00 AM IST, to ensure dedicated customer support during their operational hours. EXPERIENCE AND KNOWLEDGE Masters degree in business administration, Information Technology, or related field. 8+ years of Business Analyst/Consultant experience working on Banking Financial Services Industry with in-depth banking knowledge. At least 2 years of experience working on Core Banking or Digital Banking products/platforms. Proficiency in utilizing essential project management and analysis tools, including Jira, Confluence, Visio, and other industry-standard software Demonstrated ability to collaborate with cross-functional teams and leverage subject matter experts effectively. Familiarity with industry best practices, project management methodologies, and agile principles. Motivated by providing excellent Customer Service Passion for technology Excellent communication skills and good interpersonal skills Strong analytical and problem-solving skills Desire to join a winning team, prove yourself, and ramp up quickly Previous experience working during US shift timings #LI-RR This position requires fluent written and oral communication in English. Health Wellness Hybrid Work Opportunities Flexible Time Off Career Development Mentoring Programs Health Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering Company Philanthropy Programs Employee Peer Recognition Programs - You Earned it Click here to find out more about the benefits we offer. How We Give Back to the Community: You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page . Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute , and The Trevor Project , promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF , and Homes for our Troops , a group helping veterans rebuild their lives with specially adapted homes. At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

As passionate about our people as we are about our mission. What We re All About : Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live. What Makes Q2 Special Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our Circle of Awesomeness award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together. Company Overview PrecisionLender, a Q2 company builds pricing and profitability software that helps commercial bank relationship managers make smart, real-time pricing decisions and deliver superior customer service. Andi , our virtual pricing analyst, uses artificial intelligence to glean and deliver insights from the thousands of deals priced daily in the platform. Using PrecisionLender, banks grow faster with stronger and more profitable relationships. Our product is used globally by 140+ banks and 10,000+ relationship managers to price more than $1 trillion in commercial loans. What Youll Do Here: At Q2 we have a team of engineers that strive to build advanced applications and interfaces that allow our customers to focus on what they do best. We put a lot of thought into hiring engineers and you ll be joining a strong team that looks for individuals that will help elevate the collective group. Q2 is looking for a highly skilled software engineer who enjoys creating frontend user components as much as optimizing backend performance. Individuals will build experiences using modern best practices for performance, accessibility and browser compatibility that match design prototypes provided by UX/Visual designers. With our team being extremely collaborative, we seek an engineer that has a passion for making others around them better and values creating software that has our clients best interests in mind. Responsibilities Design, implement, integrate, and test software solutions of moderate complexity, consisting of Windows- and Linux-based front-end and back-end components. Develop software that interacts with end users and integrates with internal and external services. Work both individually and collaboratively to deliver features and improvements in live production systems. Support, maintain, and troubleshoot issues in production systems, including occasional on-call responsibilities. Ensure compliance with security, availability, confidentiality, and privacy policies. Continuously learn and stay up to date with new technologies, frameworks, and best practices. Experience Qualifications Bachelor s degree in Computer Science, Engineering, or related field, and/or a minimum of 5 years of equivalent work experience in software development. Proficiency with C#/.Net Core 8 or similar object oriented languages Experience with working with SQL and NoSQL databases. Proficiency with web development (HTLM5, JS/TS) Strong experience with modern front-end frameworks, with Vue.js being a plus. Knowledgeable of software engineering best practices, design patterns, and SOLID principles. Experience in service-oriented architecture (SOA) and API development. Strong analytical, problem-solving, and debugging skills. Ability to work effectively in an Agile development environment. Good interpersonal and communication skills. This position requires fluent written and oral communication in English. Health Wellness Hybrid Work Opportunities Flexible Time Off Career Development Mentoring Programs Health Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering Company Philanthropy Programs Employee Peer Recognition Programs - You Earned it Click here to find out more about the benefits we offer. How We Give Back to the Community: You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page . Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute , and The Trevor Project , promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF , and Homes for our Troops , a group helping veterans rebuild their lives with specially adapted homes. At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

As passionate about our people as we are about our mission. What We re All About : Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live. What Makes Q2 Special Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our Circle of Awesomeness award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together. Q2 is seeking for a Lead Application Support Analyst (Individual Contributer), based out of Bangalore, India individual that is responsible for advanced level case work covering the different applications for Digital Banking. You will be exposed to a highly customizable product that is configured and engineered differently for each customer to produce like results. You must be exceptionally detail-oriented and an energetic self-starter who can work independently and, in a group setting to succeed in this role. RESPONSIBILITIES - What you will be doing: Core US Banking Application Support: Provide level 2/3 support for core banking applications, including troubleshooting, issue resolution, and root cause analysis. Banking Systems Knowledge: Demonstrate in-depth knowledge of banking systems, including core banking, payments, Loan servicing, and risk management. Optimize SQL queries, PS Queries, and database scripts for performance tuning and reporting. Design and implement solutions for application support model and analyse bugs/develop fixes for Core Banking Solution by collaborating with Engineering and Product functions. Troubleshoot and resolve customer problems of a complex nature such as code defects, product configurations (files or data), networking, platform, third party communications, configuration or modifications in database tables Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practices (in other areas, teams, companies, etc).to solve problems creatively and effectively. Working experience with companies like FIS, Fiserv, Jack Henry or any 3rd party vendors is a plus. (add exec escalations) Identify and build SMEs. Have 1-1 with team members on a regular basis to help them with their cases/escalations/backlogs Strong technical writing skills to produce clear, detailed incident reports, solution documentation, and customer-facing updates. Ability to manage complex projects with extreme attention to detail, data accuracy, and control rigor. EXPERIENCE AND KNOWLEDGE - What you bring: Must have 8+ years of experience, or 6 years with a masters degree Working experience with Unix/Linux , Cloud Technology - AWS/Azure. Advanced Experience with Python, Shell and other scripting languages Demonstrated success in driving DevOps practices and implementing CI/CD pipelines using tools like Jenkins, Bitbucket, and GitLab. Knowledge on Splunk, Snowflake, Hands on and architectural experience working advanced SQL queries, log analysis, understanding Database related errors and debugging the logs CRM/Ticketing knowledge experience - Salesforce, Jira, Confluence Good to have working experience on Monitoring tools like, Cloud Watch, Logic Monitor, Grafana Demonstrated ability to lead a team of professionals, providing guidance, mentorship, and fostering a collaborative work environment. Should wear the Technical Leadership cap and act as the technical lead for backend development projects, providing architectural guidance and strategic direction. Work closely with international teams and stakeholders across different time zones. Expertise in leveraging AI and other emerging technologies to transform support experiences and efficiencies. Working the US business hours 7PM-7AM Central time (India night-time is a must-ask) This position requires fluent written and oral communication in English. Health & Wellness Hybrid Work Opportunities Flexible Time Off Career Development & Mentoring Programs Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs - You Earned it