- Conduct thorough market research using a variety of methods such as surveys, interviews, focus groups, and data analysis.- Interpret complex data sets to extract actionable insights and recommendations for strategic planning.

- Process end-to-end payroll accurately and on time.- Ensure compliance with tax laws and statutory regulations.- Maintain employee payroll records and documentation.- Address payroll-related queries- Male preferred

Team Leader- Quality Management As an Team Leader in Quality Management, you will play a critical role in ensuring that our products and services meet or exceed the quality standards set by the organization. You will work closely with the Quality Manager and other cross-functional teams to drive quality improvement initiatives, implement quality control processes, and maintain compliance with industry regulations. Who are we We are a business consulting and product innovation company. We empower our clients to enhance customer satisfaction and loyalty by leveraging the customer experience. Our vision is "to make customer experience simple yet effective by innovative CX models, utilizing the power of digitization and human intelligence Join us Team Leader- Quality Management Full Time Experience 4-6 Years Location Jaipur/Pune/Bengaluru Availability to join ASAP No. of openings 4 What we ask for Quality Assurance: Implement and maintain quality assurance processes to ensure product and service quality meets or exceeds established standards. Quality Control: Oversee the quality control activities, including inspections, audits, and testing, to identify defects or issues and take corrective actions. Process Improvement: Collaborate with cross-functional teams to identify opportunities for process improvement and lead initiatives to enhance quality and efficiency. Documentation: Maintain and update quality documentation, including standard operating procedures, work instructions, and quality records. Training: Train and develop quality control personnel, ensuring they have the necessary skills and knowledge to perform their roles effectively. Compliance: Ensure compliance with industry regulations and standards, as well as internal quality policies. Team-handling: Handle a team of QAs and QCs and monitor their performance regularly Reporting: Prepare and present quality reports to senior management, highlighting key performance indicators and improvement opportunities. Customer Feedback: Collaborate with customer support and feedback to address quality-related customer concerns and drive customer satisfaction. Requirements Bachelors degree in a relevant field or equivalent work experience Proven experience in quality analysis and call auditing, preferably in a customer service environment. Excellent communication skills, both written and verbal. Knowledge of relevant industry regulations and compliance standards. Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).

Quality assessment and control: Evaluate call agents performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements. Customer feedback: Incorporate customer feedback into quality assessment processes Requirements Proven experience in quality analysis and call auditing, preferably in a customer service environment. Excellent communication skills, both written and verbal. Knowledge of relevant industry regulations and compliance standards. Proficiency with Microsoft Office suite (Word, Excel, PowerPoint)

Market Research Executive We are looking for a skilled Market Research Executive with expertise in qualitative research methods (Primary B2C research) to support our market intelligence initiatives. The ideal candidate will be responsible for designing, executing, and analyzing qualitative quantitative research projects to deliver actionable insights to internal stakeholders and clients. Who are we We are a business consulting and product innovation company. We empower our clients to enhance customer satisfaction and loyalty by leveraging the customer experience. Our vision is "to make customer experience simple yet effective by innovative CX models, utilizing the power of digitization and human intelligence Join us Market Research Executive Full Time Experience 2 Year to 7 year Location Jaipur Availability to join ASAP No. of openings 1 What we ask for Design and Execution of Research: Develop and implement research methodologies tailored to the project s needs, including surveys, focus groups, and interviews. Data Collection: Manage the end-to-end process of primary data collection, ensuring data integrity and accuracy. Analysis and Reporting: Analyze qualitative and quantitative data to generate insights and trends, creating comprehensive reports and presentations. Consumer Insights: Gather and interpret consumer feedback to provide actionable recommendations for product development, marketing strategies, and business decisions. Stakeholder Collaboration: Work closely with cross-functional teams including marketing, product development, and sales to align research findings with business objectives. Trend Monitoring: Stay updated on industry trends, consumer behaviors, and market dynamics to inform research activities. Requirements Strong knowledge of primary research methodologies. Proficiency in data analysis tools (e.g., SPSS, Excel, R). Excellent communication and presentation skills. Ability to manage multiple projects and meet deadlines. Attention to detail and critical thinking abilities

We are seeking a dedicated and empathetic Customer Care Executive to join our team. The ideal candidate will be passionate about providing exceptional customer service, resolving inquiries efficiently, and ensuring customer satisfaction. As a Customer Care Executive, you will serve as the primary point of contact for our customers, addressing their concerns, providing product information, and facilitating solutions to enhance their overall experience with our company. Who are we We are a business consulting and product innovation company. We empower our clients to enhance customer satisfaction and loyalty by leveraging the customer experience. Our vision is "to make customer experience simple yet effective by innovative CX models, utilizing the power of digitization and human intelligence Join us Customer Care Executive/Trainee Full Time Experience Fresher- 2 Years Location Jaipur Availability to join ASAP No. of openings 5 What we ask for Maintain a high level of product and service knowledge to effectively address customer inquiries and concerns. Process orders, returns, and exchanges in accordance with company policies and procedures. Collaborate with other departments to ensure seamless customer experiences and resolve issues efficiently. Keep detailed records of customer interactions, transactions, comments, and complaints. Follow up with customers to ensure their inquiries are resolved satisfactorily and obtain feedback to improve customer service Requirements Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment. Proficiency in basic MS-Office and Typing speed of 15 words/min with accuracy of 85% Flexibility to work in shifts (Day only) To apply, please submit your resume and a cover letter explaining your qualifications and interest in the role. QDegrees is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

As a Customer Care Executive, you will play a critical role in upholding our commitment to excellence in customer service. You will be responsible for monitoring and assessing the quality of customer service interactions, primarily through phone calls. Who are we We are a business consulting and product innovation company. We empower our clients to enhance customer satisfaction and loyalty by leveraging the customer experience. Our vision is "to make customer experience simple yet effective by innovative CX models, utilizing the power of digitization and human intelligence Join us Customer Care Executive/Trainee Full Time Experience 0 Month to 3 Years Location Jaipur Availability to join ASAP No. of openings 1 What we ask for Open to work in shifts and rotational week off Handle both Outbound and Inbound call center scenarios Tele sales (Previous Tele-sales experience will be an added advantage) Making (For this purpose, basic computer proficiency with typing speed of 15 words /min with accuracy of 85 % is mandatory) Requirements UG/Bachelors degree in a relevant field or equivalent work experience. Basic computer knowledge Good communication skills, both- Hindi English Freshers can also apply

Identify, capture, and forecast key market and industry trends and translate them into customer requirements and solutions Manage and prioritize the product requirements process Build and maintain an annual release plan and manage feature delivery from discovery to validation Drive product delivery, client servicing, and asset retention, with actionable and implementable strategies that produce tangible results Guide creative briefs and influence design to ensure an intuitive and delightful UI/UX Define, monitor, track, and interpret KPIs Analyze existing products function and determine new features and requirements to enhance our customers user experience Participate in the development and pricing of new and current products Recruit and lead a team of high performing product developers Handle Product Clients on Technical Issues Lead and mentor the IT team, providing guidance, support and professional development opportunities. Evaluate and select technology solutions and vendors that meet the company s needs as well as its budget constraints. Ensure Optimum Productivity of Development IT Teams Requirements Bachelor s degree in Information Technology, Computer Science or a related field. Demonstrable experience as a Product Manager, IT Head or similar leadership role with 4-8 years in Product and IT management. Proven track record of leading digital transformation initiatives and driving technology innovation in a multi-location environment. Experience with cloud computing, data analytics, SaaS solutions and other emerging technologies like blockchain, machine learning (ML) and artificial intelligence (AI). Strong understanding of PHP or NodeJs frame works, IT infrastructure, applications, cybersecurity, data management and data protection practices. Excellent strategic thinking, problem-solving and decision-making skills. Strong communication and interpersonal skills, with the ability to collaborate effectively with senior leadership and cross-functional teams. High level of integrity and professionalism, with the ability to handle confidential information

As a DevOps Engineer at QDegrees, you will play a pivotal role in the development and deployment of our software products. Your primary responsibility will be to bridge the gap between development and operations, ensuring seamless integration and automation in the software development lifecycle. Who are we We are a business consulting and product innovation company. We empower our clients to enhance customer satisfaction and loyalty by leveraging the customer experience. Our vision is "to make customer experience simple yet effective by innovative CX models, utilizing the power of digitization and human intelligence Join us DevOps Engineer Full Time Experience 8-12 Years Location Jaipur Availability to join ASAP No. of openings 1 What we ask for Infrastructure Automation: Design, implement, and manage automation scripts and tools for infrastructure provisioning, configuration, and maintenance using technologies such as Ansible, Terraform, and Puppet. Continuous Integration/Continuous Deployment (CI/CD): Set up and maintain CI/CD pipelines to automate software builds, testing, and deployment processes. Cloud Services: Manage cloud resources on platforms like AWS, Azure, or GCP, ensuring scalability, cost-effectiveness, and high availability. Monitoring and Logging: Implement monitoring and alerting systems to proactively identify and resolve issues. Utilize tools like Prometheus, Grafana, ELK stack, or similar. Containerization: Work with Docker and Kubernetes to orchestrate containerized applications and ensure seamless deployment. Security: Implement and maintain security best practices, including access control, vulnerability scanning, and encryption protocols. Documentation: Maintain clear and comprehensive documentation of processes and configurations. Requirements Degree in business administration or a technology-related field required. Professional security management certification Minimum of eight to 12 years of experience in a combination of risk management, information security and IT jobs Knowledge of common information security management frameworks, such as ISO/IEC 27001, and NIST. Excellent written and verbal communication skills and high level of personal integrity Innovative thinking and leadership with an ability to lead and motivate cross-functional, interdisciplinary teams Experience with contract and vendor negotiations and management including managed services. Specific experience in Agile (scaled) software development or other best in class development practices. Experience with Cloud computing/Elastic computing across virtualized environments.

To build PR and repo with all concerned and cross functional teams Regulatory Compliance: Stay up-to-date with the latest industry regulations, guidelines, and standards applicable to banks and all Documentation and Reporting: Prepare comprehensive audit reports that clearly communicate findings, risks, and recommendations to stakeholders Stakeholder Collaboration: Engage with key stakeholders, including senior management, regulatory authorities, and clients, to discuss audit results Requirements Ready to travel 20+ days in a month, majorly at South region including {Rural & Urban} + anywhere in India (on requirement) Appealing Communication and interpersonal skill Command on local Language (read and write)

To Visit service center of Consumer Durables / Retail outlets and perform Audits at various locations and multiple states. To perform audits at service centre on various predefined parameter (Technical & Non-technical) To capture VOC of dealers & customers by physical visits & via telecom. To prepare reports and analysis as necessary to determine areas of improvement & opportunity Requirements Good written and verbal skills. (Must be proficient in English or Hindi as well as in regional language.) Good Analytical Skills Open to travel Must possess 2-wheeler and Driving License