Quality Analyst BPO || Outbound || BPO || Kolkata 15K - 25K Salary

2 - 5 years

2.0 - 3.5 Lacs P.A.

Kolkata

Posted:3 weeks ago| Platform: Naukri logo

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Skills Required

Quality AuditBPOBPO Call AuditInbound ProcessTime ManagementCall Center OperationsCall MonitoringQuality MonitoringCall QualityQuality ImprovementFeedbackCall AuditBpo VoiceCall CalibrationQuality AnalysisQuality ToolsBpo SalesQuality Assurance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Having Minimum 2 to 5 years of Quality Analyst in BPO. Experience in Call barging & auditing in BPO. Must have good communication in English,Hindi and analytical skills. Track Associate performance. Required Candidate profile 1.Communication Skills 2.Must be from BPO 3.Customer Service 4.Problem-Solving 5.Technical Proficiency 6.Adaptability Perks and benefits Performance Linked Incentive

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