Quality Analyst | BPO | Gurgaon

1 - 4 years

5.0 - 5.5 Lacs P.A.

Gurgaon

Posted:2 months ago| Platform: Naukri logo

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Skills Required

BPOCall MonitoringQuality MonitoringCall QualityQuality ToolsRoot Cause AnalysisQuality AuditQC ToolsWhy-why AnalysisBpo OperationsPareto AnalysisControl ChartsCall AuditFeedbackQuality AnalysisCall CalibrationQuality CheckFishboneBQM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Monitoring and evaluating the quality of customer interactions. Need to be aware of call calibration, call monitor, Feedback & coaching, BQM, RCA (Root cause Analysis). 7qc tools, Fatel parameter. Contact no- 9311035462 Whatsapp/call (Aman Gangal)

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