Quality Analyst - Call Audit

2 - 5 years

3.0 - 5.0 Lacs P.A.

Chennai

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

Quality AuditCall MonitoringCall QualityQa/QcCall AuditQC ToolsQAQuality MonitoringQCCall CalibrationQuality AnalysisQuality ToolsQuality Assurance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities: Listen to and evaluate outbound telemarketing calls for quality, accuracy, and compliance Ensure callers follow approved scripts, pitch property details correctly, and qualify leads appropriately Maintain audit logs and share structured feedback with team leaders Highlight recurring call issues and help improve overall tele-calling quality Generate weekly reports on audit findings and performance trends Requirements: Min 2+ years of experience in call auditing or telemarketing QA Familiarity with real estate terminology is a plus Strong attention to detail and listening skills Proficiency in Excel and basic reporting tools Ability to provide clear and constructive feedback Note : - 6 Days work ( Weekends Working ) Perks and benefits:- International Trips Spot Incentives Medical Insurance Rewards Etc Regards, Vinoth HR-G Square Groups 9962857002 vinoth@gsquarehousing.com Location:- G Square Housing Menon Eternity, 8th Floor, 1st Main Rd, Austin Nagar Alwarpet , Chennai-600018.

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