Quality Analyst ( Call & Email Audit)

1 - 5 years

1.75 - 3.0 Lacs P.A.

Noida

Posted:3 months ago| Platform: Naukri logo

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Skills Required

E-mail AuditCommunication SkillsCSAT ImprovementExcelCall AuditQuality AuditChat Process AuditQuality MonitoringEnglish Language SkillsTraining & feedbackCall Recording AuditWhatsApp

Work Mode

Work from Office

Job Type

Full Time

Job Description

-Performs call monitoring to monitoring formats &quality standards &provides trend data to management team - Maintain defined On-call quality checks &other KPI -Provides feedback to team leaders & help them to implement -Auditing call ,Chats &Email Required Candidate profile 1. Excellent verbal, written and interpersonal English communication skills. 2. Effective listening and comprehension ability is must. 3. Experience - Call Audit, Email Audit, WhatsApp Audit Perks and benefits Day Shift & Flexible Working Hours

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