Quality Analyst

2 - 4 years

3.0 - 3.5 Lacs P.A.

Gurgaon

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Call MonitoringCall AuditCollections ProcessQuality AuditCall QualityFeedbackQuality Tools

Work Mode

Work from Office

Job Type

Full Time

Job Description

Monitor and evaluate the quality of calls. Assess how agents handle customer queries, objections, payment discussions, and other collection-related activities. Conduct audits and compliance checks. Prepare regular reports on the collections quality.

Financial Technology
Tech City

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