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Posted:2 months ago| Platform: 
Work from Office
Full Time
Role responsibilities : Conduct Regular Audits (Voice | Chat | Email) Participates in design of call monitoring formats and quality standards Monitoring trends Should have an eye for detail report non-compliance in audit findings Coordinates and facilitates call calibration sessions for call center staff Ensure coaching feedback is done for team members to improve overall customer experience Prepare and analyze quality reports for management review Good command in MS Excel Preferred candidate profile : Proven work experience as a Quality Analyst or similar role. Excellent communication skills, both written and verbal Exceptional listening and analytical skills Solid time management skills Must be able to effectively deal with people at all levels Ability to multitask, adapt and successfully operate in a fast paced environment Meticulous attention to detail Experience: 2+ years Qualification: Any Graduate
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