Quality Analyst

Job Description

Here's a sample Job Description (JD) for a Quality Analyst role with a focus on experience in a Business Process Outsourcing (BPO) environment: --- **Job Title:** Quality Analyst **Location:** Bangalore **Job Type:** Full-time **About Us:** Radical Minds Technologies Pvt Ltd is a leading provider of BPO services, committed to delivering high-quality solutions to our clients. We are seeking a detail-oriented and experienced Quality Analyst to join our team and help maintain our standards of excellence. **Responsibilities:** - Monitor and evaluate call quality to ensure adherence to company standards and client requirements. - Conduct audits on processes, performance, and overall service delivery. - Identify trends and areas for improvement by analyzing performance data. - Provide constructive feedback and coaching to agents to enhance their performance. - Collaborate with team leaders and management to implement process improvements based on quality findings. - Prepare detailed quality reports and present findings to stakeholders. - Participate in developing quality improvement initiatives and training programs. - Stay current with industry best practices and compliance standards relevant to BPO services. **Requirements:** - 1+ years of experience as a Quality Analyst in a BPO environment. - Strong understanding of call center operations and metrics. - Excellent analytical skills with the ability to interpret data effectively. - Proficient in using quality monitoring tools and software. - Strong verbal and written communication skills. - Ability to work collaboratively within a team and with cross-functional departments. - High attention to detail and commitment to maintaining quality standards.. **What We Offer:** - Competitive salary and benefits package. - Opportunities for professional growth and development. - A dynamic and inclusive work environment. Contact Number- Syed - 9901888336