Job Description

Develop, implement, communicate and maintain a plan to meet the Laboratory QMS in accordance with regulatory compliance and requirements. Ensure all procedures (Pre-analytical to Post Analytical) are performed in compliance with regulatory requirements. Establish SOPs and process documentation to ensure a consistent level of service delivery across the organization. Document Management Formulate, manage and deliver the documentation of policies, procedures and systems pertaining to Operations Department. Maintenance and Updation of LIS- Test Master and Report template (LIS test list, reference ranges, report templates). Maintain the document control governing the quality protocol. Learning Content and Training Management Creation of content, assessment, e-learning, collateral and other training materials to ensure consistency and quality of content. Monitors training program and manuals to ensure that they are effective and up-to-date and makes updates as necessary. Partner with L&D Department and to determine annual training needs, roll-out annual plans, set program deadlines, and ROI. Compliance and Accreditation Lead, participate and manage Compliance related and Accreditation activities. Monitoring, auditing and review of activities with other stakeholders. Proper Documentation pertaining to Accreditation activities, meetings, etc. Equipment Calibration and Preventive Management Lead and manage timely internal / external calibration of equipments, EQAS / ILC results, AMC / insurance status of equipment s and their maintenance plan across organization. Assisting the Laboratory Director with the setting up of and subsequent monitoring of EQAS and IQAS. Develop, manage and execute all QA/QC procedures of Laboratory as per assigned timelines and parameters with Consultants. Laboratory Onboarding Collaborates with Business Growth team to ensure that new business unit technical requirements are agreed to, validated via formal established processes, and met as per the standard protocol. Able to deliver technical guidance & training to employees/ partners and ensure their competency development in driving the new laboratory operations in a self-service capacity. Measure and monitor critical and key performance indicators of Onboarding. Work with the client/ partner and internal teams to diagnose the initial technical issues, and take corrective actions accordingly. Assist team in setting up new laboratory infrastructure - Technical/ Non-Technical (Manpower, Equipment s, Reagents, etc.). Develop and ensure implementation services procedures/policies (HR, Technical, Administrative, Quality, Customer, IT, Finance, etc.) before the launch of the laboratory.