Job Description

Roles and Responsibilities: Lead and manage a quality team, ensuring high performance and engagement. Demonstrate strong skills in assessment, problem-solving, and policy administration/interpretation. Exhibit flexibility to quickly shift priorities, multitask, and manage simultaneous requirements in a fast-paced environment, ensuring all tasks are completed effectively. Maintain a process-oriented approach with strong organizational and prioritization skills. Interact with clients to understand key business priorities and identify opportunities for improvement. Collaborate with the broader Six Sigma community to tackle business challenges. Provide innovative leadership to drive quality performance across the organization. Direct the identification of gaps and implement improvements in various processes. Ensure the application of problem-solving techniques and root cause analysis where necessary. Deploy frameworks to enhance process performance on the shop floor. Work independently with minimal supervision, taking initiative and following up on assigned projects while fostering good partnership skills. Build strong relationships and effectively collaborate with individuals at all levels of the organization. Exhibit excellent communication, facilitation, and interpersonal skills. Proficient in Microsoft Office Suite, including Windows, Word, Excel, PowerPoint, and Visio. Manage day-to-day employee-related issues, providing appropriate resolutions. Coach, mentor, and motivate team members, fostering excellent employee engagement. Meet and exceed all expectations of the organization s Quality Management System (QMS). Process Specific Skills: Preferably knowledge of US Healthcare domain being aligned to Medical Billing & RCM (end to end). Lean Six Sigma GB Training / Certification from reputed organization / institute preferable Strong awareness and expertise in Quality Management Systems (QMS). Knowledgeable in quality tools and concepts. Excellent people management skills. Strong communication and presentation abilities.