Role: Insurance TelecallerKey Responsibilities:Outbound Calling: Make calls to potential customers to introduce insurance products and services.Product Explanation: Clearly explain the features, benefits, and coverage of insurance policies to clients .Lead Generation: Identify potential leads and follow up on them to convert into sales .Customer Service: Handle customer inquiries, resolve concerns, and provide support to ensure customer satisfaction .Sales Target Achievement: Meet or exceed daily, weekly, and monthly sales targets .Record Keeping: Maintain accurate records of customer interactions, sales activities, and leads

Role & responsibilities a Relationship Manager's job focuses on building and maintaining strong relationships with customers, ensuring customer satisfaction and driving sales and revenue Preferred candidate profile Perks and benefits

1.Checking Financial RecordsReview invoices, receipts, and financial statements to ensure they match company records. Verify that all transactions are recorded correctly. 2. Assisting in AuditsHelp senior auditors with internal and external audits. Collect and organize financial documents for audit reviews. 3. Identifying Errors & RisksSpot mistakes, missing records, or inconsistencies in financial reports. Report any financial risks or suspicious activities to senior auditors. 4. Ensuring ComplianceCheck if the company follows financial rules and industry regulations. Help in making sure internal policies are being followed. 5. Preparing ReportsAssist in preparing simple audit reports with findings. Document any issues found and suggest basic improvements.

We are looking for a detail-oriented Junior Accountant to join our finance team at 7Lines. The ideal candidate will assist with financial record-keeping, reporting, and general accounting tasks. This role is perfect for someone looking to gain hands-on experience in accounting while working in a dynamic and collaborative environment. Role & responsibilities

Role & responsibilities are building and maintaining strong customer relationships, ensuring customer satisfaction, and driving sales, often focusing on specific areas like new/used car sales.Preferred candidate profile Perks and benefits

Greet customers and assess their service needs. Listen to customer concerns regarding their vehicle and document them accurately. Advise customers on necessary repairs, maintenance services, and cost estimates. Coordinate with the service technicians to diagnose vehicle issues and update customers on the progress. Explain service recommendations and answer customer queries. Prepare job cards, maintain service records, and process billing. Ensure timely vehicle delivery and follow up for customer feedback. Promote additional services and products where appropriate. Handle customer complaints and resolve issues professionally. Stay updated with automotive technology and service trends.

Role Overview:We are seeking a dynamic and detail-oriented FP&A Analyst to join our Auto Retail andDealership team in Hyderabad. The ideal candidate will play a crucial role in financialplanning, analysis, and providing strategic insights to support business growth andprofitability. This role offers an exciting opportunity to work in a fast-paced environment andgain exposure to the financial and operational aspects of the automotive retail industry inIndia.Key Responsibilities:1. Budgeting and Forecasting:Assist in preparing annual budgets and periodic forecasts.Analyze variances between actual and forecasted performance and provideactionable recommendations.2. Financial Analysis:Perform financial modeling and scenario analysis to evaluate businessopportunities.Analyze key performance indicators (KPIs) across sales, inventory, andoperational metrics specific to the Indian automotive retail sector.3. Reporting:Prepare and present monthly, quarterly, and annual financial reports tomanagement.Develop dashboards and summaries to track dealership and retail outletperformance.4. Cost Optimization:Identify areas for cost control and operational efficiency in dealerships andretail operations.Monitor and evaluate capital expenditures to ensure alignment with financialobjectives.5. Business Partnering:Collaborate with sales, operations, and marketing teams to align financialstrategies with business objectives.Provide financial insights to support decision-making and operationalinitiatives.6. Data Management and Tools:Use financial systems, dashboards, and tools to streamline processes andimprove reporting accuracy.Ensure compliance with local financial regulations and internal policies.Key Requirements:• Experience: Minimum 2 years of relevant experience in financial planning andanalysis, preferably in the retail or automotive dealership sector.• Education: Bachelors degree in Finance, Accounting, Economics, or a related field(CA/ICWA/MBA is a plus).• Technical Skills:Strong proficiency in MS Excel, including advanced formulas, pivot tables,and data analysis.Familiarity with KPIs specific to the Indian retail and auto dealership industry,such as inventory turnover, vehicle gross margins, and service centerprofitability.• Analytical Skills: Strong ability to interpret data, identify trends, and recommendsolutions.• Communication Skills: Excellent verbal and written communication skills, with theability to present insights to stakeholders effectively.• Attention to Detail: High level of accuracy and detail orientation in financialreporting and analysis.• Teamwork: Ability to work collaboratively with cross-functional teams in a dynamicenvironment.

Job SummaryYou are responsible for bringing and retaining the after-sales business with dealership. You areresponsible for establishing and maintaining a personal contact with the customer over thelifecycle of his vehicle and keep the customer loyal to the brand. You are responsible to remindcustomer about the periodic maintenance and facilitate his visit to dealership through servicebooking. You capture customers feedback and co-ordinate with workshop for resolution ofcustomer complaints. You ensure the customer satisfaction for future retention and business.provide the customer with primary information and solutions on product and services to meethis needs and desires. Being the first point of contact for the customer, you are responsible toprovide primary information about services to meet their needs.QualificationYou are graduated from any faculty or have a diploma in engineering.Training• Training on soft skills• Basic training on automobile functioningExperience• Automotive experience with required interpersonal & Communication skills.CompetenciesInterpersonal & Social competence• You are able to relate to the customers needs and options.• You are able to handle objections and overcome rejections. You are able to balance personalinvolvement and professional distance.• You have high self-esteem, and you are controlled and focused even in stressful situations.And you can handle conflicts and resolve it amicably.• You remain calm and factual and are guided by a win-win solution.• You See feedback as an opportunity to improve and opens channels for feedback. You alsoprovide feedback which is objective and constructive in nature.• You listen carefully, and can identify the underline meaning and real demands.• You Build a relationship with the customer that is based on honesty, mutual respect,confidence and mutual trust.• You talk clearly in the language that the customer will understand and avoids using jargons.• You are a good team player and always support and motivate your colleagues.Method & process competence• You understand the customer life cycle management and related functionalities in DMS.• You keep a continuous update of customer data and record the same.• You are aware of calling script and follow it religiously for effective calling.• You keep a track of calling activities and complete it on time for better results.• You keep a track of lost customers and put the efforts to bring them back to dealership.• You promote the service product, campaigns through various modes like SMS, email andproactive calling.• You work according to the MB service processes and standards.Specialist competence• You Understand and are aware of business management co-relation, e.g. Customersatisfaction, root cause analysis, you are responsible to a large extent for CSI.• You are an expert in implementing Customer Relationship Strategy.• You are an important point of contact, and are a facilitator between the needs of thecustomer and the company.• You take care of the customer relationship in every stage of the ownership, supportedthrough Marketing and Service Programs.• Contributes to the critical interaction and dialogue after the vehicle has been purchased,builds up confidence, trust and loyalty with the Customer.• You have good communication skill, brief knowledge of the MB vehicles, Dealer policies andservice products.TasksMaintain Customers Data Base• All Workshop Customers data to be maintained with correct and latest account details(Contact no. contact person name, e-mail ids, bill to account, etc.)Scheduling an Appointment• Plan service booking slots as per the service capacity input given by Job Controller.• Accept service booking from various sources like in-bound calls, out-bound calls and website• Capture customers requirements and confirm appointment one day prior to appointmentdate.• Inform service booking to front office, workshop and spare parts for preparing servicereception.• Keep close follow up of appointments for turn-up and in case of non-turn up, follow up withcustomers for subsequent rescheduling.Follow-up Service for Customer• Follow up call to be made after 7 days of customer visit.• Customers requirements or concerns captured through feedback to be communicated torespective department and follow up for the accomplishment• Close the feedback after confirmation of satisfaction of customers.Complaint management• Record customer complaints received from various sources like email, letters, Service followup, in-bound call.• Communicate the customer complaint details to respective department and follow up forresolution.• Close the complaint on confirmation of satisfaction of customers.Build and enhance customer relationship• Call proactively for Service due reminder to customers.• Promote companys activities in relation to service, parts and car sales campaign.