Here's a sample Job Description (JD) for a Quality Analyst role with a focus on experience in a Business Process Outsourcing (BPO) environment:---**Job Title:** Quality Analyst**Location:** Bangalore **Job Type:** Full-time**About Us:**Radical Minds Technologies Pvt Ltd is a leading provider of BPO services, committed to delivering high-quality solutions to our clients. We are seeking a detail-oriented and experienced Quality Analyst to join our team and help maintain our standards of excellence.**Responsibilities:**- Monitor and evaluate call quality to ensure adherence to company standards and client requirements.- Conduct audits on processes, performance, and overall service delivery.- Identify trends and areas for improvement by analyzing performance data.- Provide constructive feedback and coaching to agents to enhance their performance.- Collaborate with team leaders and management to implement process improvements based on quality findings.- Prepare detailed quality reports and present findings to stakeholders.- Participate in developing quality improvement initiatives and training programs.- Stay current with industry best practices and compliance standards relevant to BPO services.**Requirements:**- 1+ years of experience as a Quality Analyst in a BPO environment.- Strong understanding of call center operations and metrics.- Excellent analytical skills with the ability to interpret data effectively.- Proficient in using quality monitoring tools and software.- Strong verbal and written communication skills.- Ability to work collaboratively within a team and with cross-functional departments.- High attention to detail and commitment to maintaining quality standards..**What We Offer:**- Competitive salary and benefits package.- Opportunities for professional growth and development.- A dynamic and inclusive work environment.Contact Number- Syed - 9901888336