Role & responsibilities 1. Customer complaint handling2. On time 8D close with all supporting docs3. Customer audit co ordination and NC closure wrt the system, process and product4. Sharing customer requirement like ,4M,SPC,MSA on weekly and monthly basis (A s on required)5. Handling of all OE,OES domestic and export customer portal 6. Customer wise CSR execution and closure for satisfying 7. Immediate response to the customer on time for quality issue and support8. Responsible for sharing the specific customer PPAP9. Visit to customer for D-3 and actions closure10. Continuously training to the employee, inspectors, operators and Engineers wrt the organization requirements and customer specific requirements.Core competency1. IATF core tools (MSA,SPC,CP,PFMEA,PPAP,APQP)2. SAP QM module 3. 8D wrt the customer4. 7QC tools applications5. GD&T and QMS 6. Strong knowledge of machining, cold and hot forgings, welding7. EOHS and ISO internal auditor