The RoleAs an Associate Director / Director you will play a key role in managing the team for onboarding and service management for merchants referred by our partner banks for our online & omni-channel payment gateway services. This includes onboarding checks, pricing/revenue assurance, terminal lifecycle management, issue resolution, process documentation & automation, and partner bank management. You are expected to manage and document all the required processes & ensure adherence to the same. You are also expected to work with your key stakeholders to drive new initiatives supporting their revenue targets, create process efficiencies, explore new solutions, and enforce quality standards & compliance adherence.Roles and Responsibilities:Administer a large team across onboarding, terminal management and service operations.Work closely with bank / gateway partners to implement compliance and quality requirements.Take on new/additional processes for back-end operations involving interaction with bank partners.Manage transitions and drive process governance improvement.Responsible for digitization automation, process documentation and deployment of robotics solutions.Manage stakeholders across multiple locations, both internal and external.Responsible for vendor management and P&L of all the managed businesses.Own & execute end to end cost queries internally, cross-functionally & with our banking partners.Cost validation and real-time loss alerts management for detecting and minimizing losses.Understand and work towards teams/organizations objectives.Manage the performance and growth of team members and guide them towards optimal performance.Required Skillsets:13+ years of experience in operations management roles in Payments/Banking/Financial Services is mandatory of which a minimum of 6 years should have been spent managing people.Exposure to bank / network / gateways is importantStrong verbal and written communication skills, good leadership, people management and executive presence.Process orientation, quality focused mindset.Customer focussed and always looking to raise the barComfort with using technology tools, including Google docs/sheets, ticketing systems, etc.Comfort with analysing & presenting insights based on data.Collaborative mindset, ability to energize the team and work with cross functional peers.Ability to manage internal and external stakeholders effectively.Location: Bangalore

The Role: Looking for a resource with knowledge and experience in digital payments, bank gateway integrations and other aspects. The candidate must have in depth product management understanding to define product features, must have program management skills to drive the projects against requirements, should be able to coordinate with Banks external stakeholders on product, solution and integration aspects. Roles and Responsibilities : Manage and deliver the payments platform for Merchant acquiring solutions. Devise products which cater to business use cases. This will require a good understanding of the payment product, features and system limitations. Extensive knowledge to facilitate pre-sale support, able to prepare functional scope documents, product requirement documents, testing and support in UAT and certification testing. Knowledge of payments product / program delivery channels like payment gateway, transaction processing, settlements and dispute aspects. As a platform manager, should provide solutions to individual customers that could be Merchants, business entities. Must have both issuing and acquiring knowledge which are offered to our business partners. Tracking the payments product platform for issues and engaging with the relevant internal and external stakeholders. The candidate is required to manage merchant bank products related to payments while working closely with multiple bank gateways, networks, etc. Mandatory Skills : Minimum 5 + Years of experience in a professionally managed organization such as IT or a leading bank with expertise in Payments and Merchant acquiring domain. Must be able to understand the business requirement, create a requirement document and define the scope of work. Must possess knowledge of payments related Delivery channels like Payment Gateway, Merchant onboard, Transaction processing, Settlement and Disputes aspects. Must have ETED transaction processing in Payments and settlement aspect. Must be familiar with SDLC process and Application trouble shooting. Must have experience in managing external internal stakeholders. Must be adaptive must work collaboratively with stakeholders to achieve a common goal. Added advantage - experience with the networks certifications. Documentation Skills and presentation skills are a must have for this role.

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, weve disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X ) and enabling capital availability for businesses (via Razorpay Capital ). The Role Razorpay s partnership team is responsible for seeking and exploring new opportunities with Channel partners. Equipped with your business acumen and extensive product knowledge, you will be on the front line of interacting with our key Technology partners, and helping them find ways to grow using Razorpays newest product offerings. Your knowledge of relevant verticals and relationships with key industry players will help grow the enterprise business. As an Associate Manager for Partnership, you will foster and manage relationships with some of the biggest tech companies in India. You will own C-level relationships with key partners and grow them to their potential. You will work on cutting edge payments products that deliver processing solutions for our merchants. You will also create large, consistent business growth streams for Razorpay by unlocking great value for merchants. Roles and Responsibilities: Account Planning and Execution: Develop account plans for assigned partner portfolio, outlining objectives, strategies, and tactics to drive retention and growth. Execute account plans effectively, ensuring alignment with partner goals and company objectives Retention Strategy Development: Develop and execute strategies to retain and grow the assigned portfolio. This involves analyzing partner needs, identifying retention risks, and implementing targeted initiatives to mitigate churn Partner training and education Partner Performance Monitoring and Reporting Develop an in-depth knowledge of Razorpay core products via successful completion of required sales Training program, and utilize this knowledge to successfully lead the assigned retention/farming portfolio Relationship Management- Representing Razorpay at conferences and networking events Domestic travel - up to 25% Work effectively with internal support departments (Sales, Marketing and Product Development) to develop effective sales strategies that promote sales to new and existing customers Continuously research and remain knowledgeable of industry trends and competition Mandatory Qualification: Experience of 2-4 years in sales roles preferably within the payments industry and worked as an individual contributor Proven sales experience in specified territories and verticals Able to drive customer centricity Quick learner, adaptable to changing business needs The role involves domestic traveling and hence candidates need to be prepared for the same Razorpay believes in and follows an equal employment opportunity policy that doesnt discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. Follow us on LinkedIn Twitter

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, weve disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X ) and enabling capital availability for businesses (via Razorpay Capital ). The Role - As an Associate Director / Director you will play a key role in managing the team for onboarding and service management for merchants referred by our partner banks for our online omni-channel payment services. This includes onboarding checks, pricing/revenue assurance, terminal lifecycle management, issue resolution, process documentation automation, and partner bank management. You are expected to manage and document all the required processes ensure adherence to the same. You are also expected to work with your key stakeholders to drive new initiatives supporting their revenue targets, create process efficiencies, explore new solutions, and enforce quality standards compliance adherence. Roles and Responsibilities Administer a large team across onboarding, terminal management and service operations.Work closely with bank / gateway partners to implement compliance and quality requirements.Take on new/additional processes for back-end operations involving interaction with bank partners.Manage transitions and drive process governance improvement.Responsible for digitization automation, process documentation and deployment of robotics solutions.Manage stakeholders across multiple locations, both internal and external.Responsible for vendor management and PL of all the managed businesses.Own execute end to end cost queries internally, cross-functionally with our banking partners.Cost validation and real-time loss alerts management for detecting and minimizing losses.Understand and work towards teams/organizations objectives.Manage the performance and growth of team members and guide them towards optimal performance. Mandatory Qualifications 15+ years of experience in operations management roles in Payments/Banking/Financial Services of which a minimum of 7 years should have been spent managing people.Exposure to bank / network / gateways will be an added advantage.Experience in the Payments business is mandatory.Strong verbal and written communication skills, good executive presence.Process orientation, quality focused mindset.Obsession with customer happiness.Comfort with using technology tools, including Google docs/sheets, ticketing systems, etc.Comfort with analysing presenting insights based on data.Self-motivated and result oriented.Collaborative mindset, ability to energize the team and work with cross functional peers.Ability to manage internal and external stakeholders effectively. Razorpay believes in and follows an equal employment opportunity policy that doesnt discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. Follow us on LinkedIn Twitter

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, weve disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X ) and enabling capital availability for businesses (via Razorpay Capital ). The Role: The analytics team comprises passionate problem solvers who share a common vision of enabling decision-making through data-driven strategies. Currently, the team is 50+ membersand scaling fast.You will work with large, complex data sets to solve open-ended, high impact business problems using data mining, experimentation, statistical analysis and related techniques, machine learning as needed. Roles and Responsibilities: You will work with large, complex data sets to solve open-ended, high impact business problems using data mining, experimentation, statistical analysis, related techniques, machine learning as needed.Designing and implementing both the tactical and strategic data-driven initiatives working with business and risk functions.You would have/develop a strong understanding of the business product and conduct analysis to derive insights, develop hypotheses and validate with sound rigorous methodologies or formulate the problems for modeling with ML.You would apply excellent problem-solving skills and independently scope, deconstruct and formulate solutions from first principles that bring outside-in and state of the art view.You would be closely involved with the product life cycle working on ideation, reviewing PRDs, defining success criteria, instrumenting for product features, Impact assessment, and identifying and recommending improvements to further enhance the Product features.You will develop compelling stories with business insights, focusing on the strategic goals of the organization.You will work with Business, Product, and Data engineering teams for continuous improvement of data accuracy through feedback and scoping on instrumentation quality and completeness.Set high standards in project management; own scope and timelines for the team.Take responsibility for skill-building within the organization (training, process definition, research of new tools and techniques, etc).Set performance benchmarks for the team; mentoring analysts within the team to deliver effectively, incubating new ideas.Own prioritization with stakeholders; negotiate and ensure high impact for work.Create a roadmap/strategy for the respective business unit in collaboration with stakeholders. Mandatory Qualifications: Bachelors/Master s degree in Engineering, Economics, Finance, Mathematics, Statistics, Business.Administration or a related quantitative field.7+ years experience in Analytics Data Science, 4+ years experience in a Tech Ecosystem, preferably in lending.Experienced in risk management of different lending products across the lifecycle of consumer credit.Hands-on experience in SQL and Python.Define the business and product metrics to be evaluated, work with engg on data instrumentation,create and automate self-serve dashboards to present to relevant stakeholders leveraging tools such as Tableau, Qlikview, Looker, etc.Hands-on experience in working with large scale structured, semi-structured and unstructured data and various approaches to preprocessing/cleansing data, dimensionality reduction.Work experience in Consumer-tech organizations would be a plus.Developed a clear understanding of the qualitative and quantitative aspects of the product/strategic initiative and leverage it to identify and act upon existing Gaps and Opportunities.Hands-on experience of A/B testing, Significance testing, supervised and unsupervised ML, Web Analytics and Statistical Learning. Razorpay believes in and follows an equal employment opportunity policy that doesnt discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. Follow us on LinkedIn Twitter

The Role: This role is a key enabler to help Razorpay s merchant ecosystem become successful by using loyalty and rewards for acquisition of new customers and distributing offers to increase transactions. In particular, this role owns the global rewards ecosystem in multiple form factors from thousands of merchants - discount offers, gift cards, memberships, reward points and cashback. Our ideal candidate has relevant experience in forging strategic alliances, and demonstrated PL ownership of rewards, offers and gift cards. The role oversees strategic alliances with the brand whilst driving new business and commercial success. Roles and Responsibilities: Be a part of the Merchant Alliances team to create / maintain partnerships with a wide range of merchants and retailers across geographies , categories and industries. Own merchant rewards PL. Drive rewards aggregation in multiple form factors (discount offers, gift cards, memberships, merchant-funded reward points or cashback and more) and rewards distribution through multiple publishing channels. Demonstrate rewards performance to key merchant partners on a monthly/quarterly basis. Monitor sales/redemptions and take required action to drive offtake. Engage and build relationships with key stakeholders to drive sales of GVs/Memberships and offers offtake. Own initiatives end to end, work with cross functional teams, optimize, execute and deliver campaigns. Design and implement tactical offers and rewards programs/campaigns for each Customer (Bank , Fintech or Payment Network) with a goal to increase share of spends in each merchant partner associated in the campaigns. Maintain and build on the catalog for all merchant rewards, and maximize cost-per-sale commission revenue. Mandatory Qualifications: 6 - 8 Years of overall experience of which 4+ years in the Partnerships / Business Development / Sales space focused around merchants from categories like E-Commerce, Omnichannel Retail, Fintech, Travel, Quick Commerce etc. Demonstrated ability to source deals, onboard partners, merchant-funded offers and working closely with merchants to increase distribution and transactions / redemptions - related metrics. Project management experience and ability to handle multiple time-sensitive projects and competing priorities. Great written and verbal communication skills and ability to work effectively on multiple external and internal Business requirements. High energy team player with demonstrated ability to forge deep relationships with multiple stakeholders across marquee merchant accounts and driving revenue. Data-driven thinking and an affinity for numbers, MIS. Ability to thrive in a fast-paced, fluid, and collaborative environment Analytical capability to deal with the technical, contractual, and financial aspect of the business. Ability to effectively think strategically and influence cross-functional teams, such as Operations, Solutions, Product etc. so as to have the required prioritization accorded. Willing to travel to meet with merchants / banks. Location: Bangalore

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, weve disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X ) and enabling capital availability for businesses (via Razorpay Capital ). The Role: The Sales Process and Excellence role is a critical position within the sales organization, responsible for ensuring the efficiency, effectiveness, and optimization of sales processes and activities. This role focuses on driving sales productivity, streamlining workflows, and enhancing overall sales performance to achieve revenue targets and business objectives. Roles and Responsibilities: Sales Process Optimization: Analyze existing sales processes and identify areas for improvement.Design and implement streamlined sales processes to maximize efficiency and effectiveness.Develop and document standard operating procedures (SOPs) for sales activities.Identify and implement automation and technology solutions to enhance sales processes. Sales Performance Measurement and Analysis: Define key performance indicators (KPIs) for the sales team.Monitor and analyze sales performance data to identify trends, patterns, and areas for improvement.Generate regular reports and dashboards to track sales performance against targets.Provide insights and recommendations to sales leadership based on data analysis. Sales Training and Enablement: Collaborate with sales management to identify training needs and develop training programs.Create and deliver training materials and workshops to enhance sales skills and product knowledge.Support the onboarding of new sales representatives by providing training and resources.Develop and maintain a sales knowledge base/repository for easy access to sales-related information Sales Tools and Technology Management: Evaluate, select, and implement sales tools and technologies to support the sales process.Train sales team members on the effective use of sales tools and technologies.Serve as the primary point of contact for sales technology-related inquiries and issues.Stay up-to-date with emerging sales technologies and make recommendations for adoption. Sales Collaboration and Communication: Foster effective collaboration between sales and other departments (e.g., marketing, customer service).Facilitate communication and information sharing within the sales team.Promote a culture of knowledge sharing and best practice sharing among sales professionals.Act as a liaison between sales and other teams to address cross-functional challenges. Mandatory Qualifications: Proven work experience as a Sales training specialist (Min. 3 Years)Experience developing training materialsStrong organizational and team management skillsExcellent communication and presentation skills Razorpay believes in and follows an equal employment opportunity policy that doesnt discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. Follow us on LinkedIn Twitter

Be involved and drive product & design discussions. Help us scale our payment infrastructure to get every Indian to pay online. Help us make decisions to shape our REST APIs for developers worldwide. Contribute to open source as we set the standards for mobile payments. Be involved and drive product & design discussions. And, most importantly, brainstorm and create new directions that Razorpay can take in our quest to make online payments easy and accessible to all. Mandatory Qualifications: 5+ years of experience in Technology. A strong product design sense. Good experience in working with any of the programming languages like PHP, Python, Django, Golang, Java, C++ Understand end-user requirements, formulate use cases and come up with effective solutions. Good understanding of REST APIs and the web in general. Ability to build a feature from scratch & drive it to completion. A willingness to learn new technology, whatever lets you deliver the best product. Have a few weekend side projects up on GitHub Have contributed to an open-source project Have worked at a product company Have a working knowledge of a backend programming language

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, weve disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X ) and enabling capital availability for businesses (via Razorpay Capital ). The Role: We are looking for a dynamic and strategic partnerships professional to drive global large enterprise merchant partnerships for our international banking loyalty programs. This role will be responsible for identifying and onboarding high-value merchants across India, APAC, and CEMEA markets, crafting impactful program constructs, leading commercial negotiations, and ensuring seamless merchant integration and management. Key Responsibilities: 1. Merchant Acquisition Program DesignIdentify and onboard top-tier global and regional merchants across retail, travel, hospitality, dining, and lifestyle sectors.Develop and structure customized loyalty program constructs that align with banking partners goals and consumer behavior.Assess market trends and customer insights to optimize merchant offers and benefits within the loyalty program.2. Commercial Negotiation OnboardingLead end-to-end commercial discussions, negotiations, and contract closures with merchants.Define revenue models, incentive structures, and merchant discount frameworks to ensure program profitability.Oversee merchant onboarding and integration, working closely with internal product and tech teams for seamless execution.3. Merchant Relationship ManagementServe as the key account manager for onboarded merchants, ensuring long-term engagement and value realization.Track program performance, analyze merchant contribution, and optimize offerings to enhance customer engagement.Resolve operational challenges, ensure compliance with banking/fintech regulations, and drive continued innovation in loyalty offerings.4. Cross-functional CollaborationWork closely with internal teams, including banking partnerships, product, marketing, and operations, to ensure smooth execution of programs.Collaborate with global stakeholders to scale successful merchant programs across different geographies.Provide insights on regional consumer spending trends and competitive benchmarking to refine program strategies. What We re Looking For: 3+ years of experience in merchant partnerships, business development, or strategic alliances in banking, fintech, or loyalty program domains.Strong understanding of banking loyalty programs, card-linked offers, and merchant-funded benefits.Expertise in commercial negotiations and structuring high-impact partnerships with large enterprises.Experience working across India, APAC, and CEMEA markets, with deep knowledge of regional merchant ecosystems.Ability to work in a fast-paced, cross-functional environment with a strategic and execution-focused mindset.Strong analytical skills with the ability to derive data-driven insights and optimize partnership performance.Excellent communication, stakeholder management, and problem-solving skills. Location: Bangalore Razorpay believes in and follows an equal employment opportunity policy that doesnt discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. Follow us on LinkedIn Twitter

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, weve disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X ) and enabling capital availability for businesses (via Razorpay Capital ). The Role: We are looking for a dynamic and motivated Associate Manager to join our Enterprise Partnership team. The ideal candidate will have experience in partnership management, business development, and working with international clients. The Associate Manager will play a key role in building and maintaining strategic partnerships with enterprise-level clients across global markets, focusing on driving business growth and ensuring long-term success. Key Responsibilities: Partnership Development:Engage with existing and potential international enterprise partners to expand the company s global footprint.Work with internal stakeholders (sales, marketing, legal, etc.) to create proposals and negotiate partnership agreements. Relationship Management:Cultivate and maintain strong, long-term relationships with international enterprise partners.Serve as the main point of contact for key partners, ensuring alignment on goals and performance.Monitor and track the health of existing partnerships, identifying opportunities for growth and improvement. Strategic Planning Execution:Develop and execute partnership strategies that align with the company s global expansion objectives.Work with cross-functional teams to ensure successful integration and implementation of partnerships.Coordinate and oversee joint marketing and promotional activities in collaboration with partners. Mandatory Qualification: 2-4 years of experience in partnership management and business development or account management, with a focus on international markets.Proven track record of building and managing relationships with large enterprise clients.Strong communication, negotiation, and interpersonal skills.Ability to work independently and manage multiple projects in a fast-paced environment.Knowledge of global business trends, cultural differences, and challenges in international partnerships. Location: Bangalore Razorpay believes in and follows an equal employment opportunity policy that doesnt discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. Follow us on LinkedIn Twitter

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, weve disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X ) and enabling capital availability for businesses (via Razorpay Capital ). Razorpay s SME partnerships team is responsible for seeking and exploring new opportunities with SME partners. Equipped with your business acumen and extensive product knowledge, you will be on the front line of interacting with crucial partners and helping them scale using Razorpays extensive product offerings. Roles and Responsibilities: This position will be for a Sr. Associate Role (Hunting) in IC Capacity, with a focus on partnerships accounts Pan-India and Pan- Industry : Primary: The Sr. Associate will be responsible for communicating with incoming leads, understanding the potential clients business use case/industry, and volume potential., and ensuring a smooth onboarding and sales process.Should be responsible to understand all client requirements over the phone/email and propose a suitable solution using razorpay payments products and servicesMaintain/develop a deep understanding of the core products (Payment Gateway and other payments products such as PP, PL, etc.) Should have/build deep level understanding of payments/ fin tech markets demands and trendsShould have the ability to negotiate with clients who are using competition and handle objections with easeShould have the ability to cross-sell and up-sell clients as and when requiredOwn end to end closure of identified opportunities as suchAchieve sales targets consistently and thrive to challenge the competition landscape in the industryBuild, maintain and forecast a robust sales pipeline to achieve quarterly business goalsEnsure maximum conversion rates through sales effortsUse sales tools effectively to drive maximum sales and reporting efficiencyUnderstand and work towards teams/organizations objectives at all timesDisplay agility, customer centricity and efficient cross-functional working to ensure a seamless partner experienceBe the single point of contact for given partners and act as an escalation point to drive resolution in a timely, proactive manner This is a sales based role with clear and strong bias for result orientation. Mandatory Qualifications: Must have 2-4 years of sales experience in SaaS or in a B2B setup.Experience with the fintech industry would be preferred.Experience of handling a partnerships role/affiliate program is preferred.Strong communication skills (written and verbal) and technical aptitude.Strong interpersonal skills and an ability to build rapport with customers.Must be a hands-on, self motivated and results-oriented person with strong problem-solving skills.Organized and reliable; able to work independently with direction, available as per need.Should have the ability to present and share insights to the senior management. Razorpay believes in and follows an equal employment opportunity policy that doesnt discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. Follow us on LinkedIn & Twitter

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, weve disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X ) and enabling capital availability for businesses (via Razorpay Capital ). Roles and Responsibilities:- Oversee the P2P (Procure-to-Pay) and R2R (Record-to-Report) processes at Razorpay, ensuring strategic alignment and efficient financial operations impacting the PL and Balance Sheet for group companies.Drive finance automation initiatives through SAP S/4HANA and other financial tools to enhance accuracy and efficiency. Manage ITGC and ITAC audits in collaboration with Big Four auditors.Supervise accounting and reconciliation of Escrow and customers money movement across multiple business units, ensuring timely Balance Sheet reconciliation and month-end closures.Manage key vendor relationships, oversee the Accounts Payable (AP) team and treasury accounting team, and collaborate with internal stakeholders and business partners.Ensure timely completion of Statutory and Internal Audits, taking ownership of auditprocesses for group entities and ensuring adherence to defined timelines.Analyse unit economics, drive cost optimization, and provide actionable financial insights to support strategic decision-making.Oversee cost center and profit center accounting, ensuring accurate cost allocation and financial reporting.Conduct in-depth monthly PL and Balance Sheet reviews, including preparingreview decks and performing variance analysis to track financial performance. Mandatory Qualifications:- Proven track record in process improvement and driving continuous efficiency enhancements in financial operations.Strong interpersonal, communication, and leadership skills, with the ability to collaborate across teams.Expertise in ERP systems (SAP experience preferred)Prior experience in core finance, controllership, or financial automation is highly desirable.Chartered Accountant (CA) with 8+ years of post-qualification experience in R2R, P2P, ERP implementation, finance automation. Razorpay believes in and follows an equal employment opportunity policy that doesnt discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. Follow us on LinkedIn Twitter

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, weve disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X ) and enabling capital availability for businesses (via Razorpay Capital ). The Role: As Senior Manager Business Partner, You are the custodian for the implementation of People Strategy for your business units. You own end-to-end People Operations function within your business units (with support roles inTalent Acquisition and Development). You are also the owner of the core PeopleOps processes that you are responsible for Roles and Responsibilities: Business Acumen: You must maintain an understanding of the organization s vision, mission,values, and goals. The expectation is to Understand RZP business, and products. Have an in-depth understanding of your own Business function that you support. Excellent stakeholder management: You must work closely with Functional and Sub-FunctionalHeads to enable business outcomes from an HR Standpoint by Identifying Opportunities for HRInterventions, Post identification aligning businesses to work together, and driving them forsuccessful outcomes. Result Orientation Problem Solving: With support, you must adopt a solution-orientedapproach to solve problems smartly. Lead with creative, effective, practical, and spontaneousactions or solutions faced at work. With direction, able to debug and root cause issues. You areexpected to be agile and display ownership and commitment to tasks. Must have a result-orientedapproach to situations and move swiftly from thoughts to action. Have a fair understanding ofquality work vs timely delivery of results. Own 3P s: Have a deep understanding of HR processes and activities both in general and in thecultural context. Drive the Agenda of 3P`s - Policy, Process, and Practices in alignment withBusiness with the mindset of improving efficiency. Partner in Talent sourcing to help build org: Helping Business Find Culture Fit Candidates.Coaching, Guiding Interviewers, Stakeholders for alignment. Drive Change management: Establish an understanding of the short- and long-term goals ofplanned organizational changes. Assess the HR implications of planned organizational changes. Employee Engagement Retention: Regular Pulse Check of Employees through Connects. Beon the ground with employees to understand their pain points and areas of improvement. Analyzepast attrition trends and prepare retention strategies for respective units, functions, anddepartments. Tracking and Publishing Weekly Reporters - Attrition, Emp Connect, EmpGrievance. Drive the engagement survey and action planning for respective business units. Drive Performance: Partner to develop a performance management system that aligns individualperformance objectives with organizational strategic goals. Partner to create a timeline for theexecution of performance management evaluations. Coach managers in how to set goals andexpectations with employees. Responsible for timely and quality completion of reviews withfollow-ups and ensuring effective calibration to raise the bar and open communication betweenmanager and employee. Develops and uses collaborative relationships to facilitate theaccomplishment of work goals. Mandatory Qualifications: 9-11 years of proven HRBP experience in a fast-paced/startup environment Managed an HC Size of 200-400 Folks You are Gritty and a Hustler: strong on execution, high creativity, and an ownership mindset tosolving employee challenges and issues Meaningful relationships are your thing. You excel at making a connection with those around you You are told that your proactiveness and flexible style are what makes you a great partner andcollaborator You are an Excellent Communicator- A clear, approachable, and friendly communication style,both written verbal, and the willingness to tailor your message to different audiences Experience with core HR domains, including Org Design, Performance Management, labor laws,Change Management Implementing HR Policies Processes. Strong Analytical, Logical, and Numerical Aptitude Razorpay believes in and follows an equal employment opportunity policy that doesnt discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. Follow us on LinkedIn Twitter

Coordinate with the relevant internal team to make sure that customers are able to get onboard. Understand what are the rules/configs required in order to enable the customer. Be the gatekeeper to validate, enable and maintain configurations on checklists. Work closely with customers and help them go live. This will also require helping them coordinate with the external aggregators. Testing basic test suite manually in absence of automated testing to verify that sanity testing is achieved. Should be able to come up with the first level of root cause analysis if there is any delay or issue because of mistakes in merchant onboarding. Coordinate internally and with the customers to provide BAU support. Identify operational tasks that can be automated and collaborate with the Product team to get the same automated. Support the Product Manager and Product Marketing Manager team in owning the GTM for the products. POS must be able to support other Operations teams with any related operations Collaborate with Operations, Support, and Integrations teams to resolve day-to-day issues w.r.t merchant onboarding and providing Product clarifications You will be a good fit for this role if: You are comfortable working hands-on in a fast-paced start-up environment and come with a self-starter mindset You have good communication skills and enjoy liaising and working with multiple stakeholders You are good at problem-solving and are detail-oriented You are entrepreneurial and a hustler You are data-driven and have decent analytical skills You are willing to understand technical aspects relevant to the sub-group domain.

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, weve disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X ) and enabling capital availability for businesses (via Razorpay Capital ). Roles and Responsibilities: This position will be for an Associate Manager Role (Farming) in IC Capacity, with a focus on partnerships accounts Pan-India and Pan- Industry : Primary: Account Management: Develop account plans for assigned partner portfolio, outlining objectives, strategies, and tactics to drive retention and growth. Relationship Management: Develop deeper working relationships with partners to ensure a seamless experience for partners and alignment b/w partner goals and company objectives. Retain and grow the assigned portfolio by analyzing partner needs, identifying opportunities as well as risks and implementing targeted initiatives to mitigate churn. Maintain/develop a deep understanding of the core products (Payment Gateway and other payments products such as PP, PL, etc.) Should have/build deep level understanding of payments/ fintech markets demands and trends Should have the ability to negotiate with clients who are using competition and handle objections with ease Use sales tools effectively to drive maximum sales and reporting efficiency Understand and work towards teams/organizations objectives at all times Display agility, customer centricity and efficient cross-functional working to ensure a seamless partner experience Be the single point of contact for given partners and act as an escalation point to drive resolution in a timely, proactive manner This is a sales based role with clear and strong bias for result orientation. Mandatory Qualifications: Must have 2-4 years of sales experience in SaaS or in a B2B setup. Experience with the fintech industry would be preferred. Experience of handling a partnerships role/affiliate program is preferred. Strong communication skills (written and verbal) and technical aptitude. Strong interpersonal skills and an ability to build rapport with customers. Must be a hands-on, self motivated and results-oriented person with strong problem-solving skills. Organized and reliable; able to work independently with direction, available as per need. Should have the ability to present and share insights to the senior management. Razorpay believes in and follows an equal employment opportunity policy that doesnt discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. Follow us on LinkedIn & Twitter

The Role: The Associate Manager - Litigation will play a crucial role in managing and supporting the companys litigation portfolio. This position requires a seasoned professional with a strong background in litigation, capable of handling diverse legal matters efficiently and effectively. The ideal candidate will possess a thorough understanding of Indian legal procedures, excellent analytical skills, and the ability to work independently while contributing to a team. This role demands a proactive approach to litigation management, ensuring compliance with legal standards and minimizing legal risks. A critical component of this role is the ability to communicate effectively in Kannada, as the position will involve interactions with local authorities and stakeholders. Roles and Responsibilities: Litigation Management: Manage and oversee all stages of litigation, from pre-litigation to post-judgment, including drafting pleadings, conducting legal research, and preparing for hearings. Develop and implement litigation strategies to achieve favorable outcomes. Monitor and track litigation progress, ensuring timely responses and adherence to deadlines. Coordinate with external counsel, providing necessary information and guidance. Maintain accurate and up-to-date records of all litigation matters. Legal Research and Analysis: Conduct in-depth legal research on relevant laws, regulations, and precedents. Analyze legal documents and provide clear and concise legal opinions. Stay abreast of changes in legislation and case law that may impact the companys legal position. Documentation and Reporting: Prepare and review legal documents, including contracts, agreements, and notices. Generate regular reports on litigation status and outcomes. Ensure compliance with internal policies and procedures. Stakeholder Communication: Communicate effectively with internal stakeholders, external counsel, and regulatory authorities. Represent the company in legal proceedings and negotiations. Communicate with local authorities and stakeholders in Kannada. Mandatory Skills and Qualifications: Mandatory Skills: Proven experience in litigation management, preferably in a corporate setting. In-depth knowledge of Indian civil and criminal procedural laws. Excellent drafting and legal research skills. Strong analytical and problem-solving abilities. Effective communication and negotiation skills. Ability to work independently 1 and as part of a team. Proficiency in Kannada (reading, writing, and speaking) is essential. Comfortable with extensive travel, as the role requires visiting multiple states to appear before courts, police, and regulatory authorities. This is a non-negotiable requirement. Proficient in MS office suite. Qualifications: Bachelors degree in Law (LLB) from a recognized university. 6-7 years of experience in litigation. Enrollment with a State Bar Council. Any post graduate legal degree is a plus. Location : Bangalore, Karnataka

Roles Responsibilities: Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them. Review the customer journey, identifying how it s supported, taking a consultative approach in helping clients overcome issues and achieve goals Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time Collaborate, problem-solve, and/or strategize upcoming client meetings with team members Prepare necessary documentation or visuals for clients to demonstrate the performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement. Work with the sales and marketing team to drill customer references and develop case studies. Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings. Maintain existing customer success metrics and data as directed. Lead campaigns and promote proactive customer contact strategy to manage and improve Churn, Retention Customer Delight at a product level Prepare necessary documentation or visuals for internal stakeholders to demonstrate performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement Mandatory Qualifications: 7+years of total experience has to be in customer success or account management within the banking industry or a Fintech company Candidate from a product-based background is preferable with an understanding of current account and digital solution/payments reconciliation/API payouts(neo banking products) Active team player, self-starter, and multitasker who can quickly adjust priorities. Farming experience in retention, Upselling, and cross-selling. Experience into digital banking solutions/digital solutions/API payments/escrows and B2B SAAS sales is mandatory.

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, weve disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X ) and enabling capital availability for businesses (via Razorpay Capital ). The Role: This role is a key enabler in helping Razorpay s merchant ecosystem succeed by leveraging Razorpay s marketing stack to drive user acquisition and boost transactions. The role involves managing a contextualized rewards ecosystem across various formats, including discount offers, promotions, and advertisements, while building strategic partnerships and ensuring strong PL ownership of rewards and ads for their growth marketing suite - Razorpay Engage, which will help businesses acquire, retain, and revive customers through intelligent payment-driven engagement strategies. Engage enables brands to create personalized incentives, targeted offers, and loyalty programs. With solutions like Wallet as a Service, Offers Engine, and Rewards Marketplace, businesses can seamlessly integrate engagement into their customer journey. Roles Responsibilities: Be a part of the Merchant Alliances team to identify, close and manage partnerships with enterprise merchants across industries and geographies, while maintaining a healthy pipeline of enterprise merchants across categories.Drive rewards aggregation across multiple formats, including discount offers, banner ads, gift cards, memberships, cashback, and reward points.Expand rewards distribution across various publishing channels to maximize engagement and conversions.Design and implement tactical rewards programs for customers to drive user acquisition, retention, and engagement.Engage and manage relationships with key stakeholders, ensuring business growth for offers and advertisements.Own initiatives end-to-end, working cross-functionally with Product, Solutions, and Operations teams to optimize, execute, and deliver high-impact campaigns.Establish and track key performance indicators (KPIs) for individual merchant programs and present performance insights to partners.Maximize offers and ads-based revenue while maintaining and expanding the merchant rewards catalog.Identify new growth opportunities by leveraging market trends and user feedback. Mandatory Qualifications: Experience: Minimum 6 years of overall experience, with at least 3+ years in Growth, Partnerships, or Business Development in Digital Ads Performance Marketing.Strategic Thinking: Prior experience in 0 to 1 product establishment and scaling new initiatives.Merchant Partnerships: Demonstrated ability to source, onboard, and manage merchant-funded offers and marketing funnels.Program Management: Ability to handle multiple time-sensitive projects with competing priorities.Strong Communication Relationship Management: Proven ability to forge deep relationships with merchants and drive revenue growth.Data-Driven Mindset: Strong analytical skills to interpret data, optimize performance, and make informed decisions.Technical Financial Acumen: Understanding of contractual, financial, and operational aspects of the business.Tech Proficiency: Skilled in Microsoft Office Suite (Excel, PowerPoint) and familiarity with performance marketing tools.Cross-Functional Collaboration: Ability to influence Operations, Solutions, and Product teams to drive business priorities.Willingness to Travel: Open to travel for merchant and banking partner meetings. Location: Bangalore Razorpay believes in and follows an equal employment opportunity policy that doesnt discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. Follow us on LinkedIn Twitter

The Role: The Manager, Banking Alliances role in Razorpay Engage will be responsible for acquisition, managing and growing relationships with banks, NBFCs, and fintech partners to drive the adoption of loyalty and customer engagement products. This role requires a mix of strategic thinking, business development, and operational expertise to ensure seamless execution of partnerships, revenue growth, and compliance with regulatory standards. Key Roles and Responsibilities: Responsible for a portfolio of alliance partner banks/NBFCs/Fintechs to drive adoption of loyalty and customer engagement products to ensure business growth of the channel. Foster and maintain strong relationships with banking partners, serving as the primary point of contact for new business opportunities. Deliver against volume, revenue, penetration and growth targets for the identified and assigned partner banks. Discover new opportunities to penetrate in assigned partners in conjunction with different Razorpay verticals Develop implementation plan across alliance life cycle for the assigned portfolio of banks/NBFCs/Fintechs. Map develop strong working relationships with key influencers for the assigned banks. It should include mapping the various teams in the assigned banks thoroughly and plot them out to an organogram of the banks. Facilitate seamless onboarding of Razorpay as a Vendor / Customer in the bank s ecosystem as well as ensure set-up on system and its complete alignment across departments Understanding the unit economics and revenues of all products under the Engage vertical and ensuring continuous revenue growth of assigned partners Thoroughly mapping as to how the process of collections of such receivables works in a particular bank and ensuring all the required formalities are put in place. Collaborate with cross-functional teams to align partnership strategies with business objectives. This role requires a blend of strategic thinking, analytical skills, and operational prowess to foster strong relationships with banking partners and uphold regulatory compliance standards. Ensuring that the engagements are well formalized with the partner banks by way of agreement(s) and agreed base rates and mark-ups applicable, if any. Also taking care of internal closure with cross-functional departments like Legal, Finance etc. Ensuring that bank queries and issues with existing products are resolved within expected timelines Ensuring reconciliation of transactions, invoicing and recovery is completed within agreed timelines Ensuring that delivery of products post conversion is within timelines agreed with banks Mandatory Qualifications: 5+ years of experience in banking operations, sales, fintech, or related industries, with a focus on business development. Strong understanding of banking products, processes, and regulatory requirements. Exceptional analytical skills with proficiency in data analysis tools and techniques. Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and external partners. Experience in customer engagement / sales roles is a must. This is essentially a customer facing role and therefore flair for sales / relationship building is sacrosanct. Business acumen and Customer orientation: Should be a passionate believer in digital transformation and the use of technology to simplify business processes and improve customer experience. Established and existing networks with banks both public as well as private sector would be a definite advantage. Able to engage in a basic technical conversation with the bank to understand their requirements. Data-driven thinking and an affinity for numbersAbility to thrive in a fast-paced, fluid, and collaborative environment Analytical capability to deal with the technical, contractual, and financial aspect of the business. Willing to travel to meet with banks / large Merchants acquired through the banking partners. Location: Mumbai

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, weve disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X ) and enabling capital availability for businesses (via Razorpay Capital ). The Role: This role will be responsible for supporting ad-network campaigns by managing operational workflows, campaign performance tracking, and cross-team coordination. The role involves working closely with Analytics, Finance, Product, and Business teams to optimize campaigns, streamline invoicing, and ensure smooth execution of advertising initiatives. Roles Responsibilities: Campaign Operations Support: Collaborate with Analytics to extract and format business data for decision-making. Assist in campaign go-live processes, including legal agreement follow-ups, merchant onboarding, and offer ID creation. Oversee the end-to-end go-live process for merchant promotions. Funnel Tracking Reporting: Track and share campaign performance reports (MIS, funnel efficiency, experiment results). Generate and distribute transaction reports for TPAPs in collaboration with the analytics team. Refresh the merchant database quarterly to ensure accurate targeting. Invoicing Finance Coordination: Manage the end-to-end invoicing process, including data preparation, approvals, and follow-ups with Finance clients. Coordinate with internal stakeholders to ensure accurate financial reporting. Administrative Compliance Tasks: Handle customer opt-in/opt-out requests and maintain a tracker for campaign reference. Monitor pending leads in Salesforce and alert the business team for follow-ups. Mandatory Qualifications: 1+ years of experience utilizing BI tools and data-driven decision-making to enhance campaign efficiency with tools like SQL and Tableau. Competent on Google sheets/ ExcelExposure in campaign optimization, analytics, and strategy development.Good grasp of working with data, being able to use BI tools (basic SQL coding, use of Tableau/Querybook preferable), create RCAs if requiredStrong interpersonal and communication skills, clubbed with a go-getter attitude Razorpay believes in and follows an equal employment opportunity policy that doesnt discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. Follow us on LinkedIn Twitter

The Role - We are seeking a highly driven and results-oriented Enterprise Sales Manager to join our team. In this role, you will focus on driving the adoption and ongoing success of bank offers within our existing enterprise merchant base. You will be responsible for both expanding the number of merchants utilizing bank offers ("hunting" for adoption) and ensuring their continued participation and optimization of these offers ("farming" for retention). You will play a pivotal role in driving revenue growth and increasing merchant satisfaction with the Razorpay platform. What You Will Do Merchant Engagement Adoption (Hunting) Identify enterprise merchants within the Razorpay ecosystem who are not currently utilizing bank offers but could benefit from them Proactively reach out to these merchants to educate them on the benefits of bank offers and the potential impact on their business Present Razorpays value proposition for bank offers, tailoring your approach to the merchants specific industry, customer base, and business goals Onboard new merchants to the bank offer program, ensuring a smooth and efficient setup process Account Management Retention (Farming) Build and maintain strong, long-term relationships with existing enterprise merchants who are already running bank offers. Understand their business goals, challenges, and requirements related to bank offer performance. Analyze bank offer performance data and provide insights and recommendations to merchants on how to optimize their campaigns. Identify opportunities to expand the scope of existing bank offer programs by introducing new offers, target customer segments, or promotional strategies. Act as a trusted advisor to merchants, providing ongoing support, guidance, and best practices for running successful bank offers. Address any merchant concerns or issues related to bank offers in a timely and effective manner. Bank Offer Pipeline Optimization Collaborate with the banking alliance sales team to identify and secure attractive bank offers for merchants. Monitor the performance of existing bank offers and identify opportunities to improve their effectiveness. Sales Strategy and Execution Develop and implement strategies to increase merchant adoption and retention of bank offers. Prepare and present sales reports, forecasts, and dashboards to management. Stay informed about industry trends, competitive landscape, and emerging technologies in the payments and fintech space, particularly related to promotional offers and customer engagement. Cross Functional Collaboration Work closely with internal teams (operations, tech and product) to ensure any request on offer configuration/ enhancements related to offers run on merchant checkouts are adequately responded and resolved. Work closely with the marketing team to develop and execute marketing campaigns to promote bank offers to merchants and consumers. What You Will Need Masters degree in business, marketing, or a related field. At least 4-5 years of relevant experience in enterprise sales, business development, or account management, preferably in the fintech, payments, e-commerce, or banking industries. Proven track record of meeting or exceeding targets related to product adoption, customer retention, or revenue growth within existing accounts. Strong understanding of the payments landscape, including bank offers, credit cards, and other payment methods. Excellent communication, presentation, and negotiation skills. Ability to work independently and as part of a team in a fast-paced, dynamic environment. Strong analytical and problem-solving skills, with the ability to interpret data and provide actionable recommendations. Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word). Experience with CRM software (e.g., Salesforce) is a plus.

The Role: As a lead you will be responsible for developing, implementing and maintaining policies and procedures on application support services. Managing a team to ensure that all support or service requests are dealt with according to the agreed procedures. Communicates and negotiates with stakeholders and external parties on application support related matters. Roles and Responsibilities: Work directly with developers, clients and internal teams on post-integration issues to provide technical support, consulting and best practices. Addressing technical queries on APIs, and Plugins and complete Razorpay product suite. Responsible for following the escalation matrix and engagement of stakeholders, communicate technical issues to merchants and internal departments. Analyze incident trends based on data analysis on past incidents and chalk out action items to reduce service volume and increase availability of the applications. Apply negotiation styles accordingly when managing both internal external stakeholders. Responsible for ensuring the team OKRs in green state by tracking it on daily basis. Communicate the application support policies, procedures and SLA to the relevant stakeholders and ensure the guidelines are followed across enterprise. Act as an advocate for technical queries and expertise in terms of knowledge for Razorpay products, their implementations and usages. Enhance the overall experience of our merchants by providing support for technical issues without redirecting them to the developers. Ensure the Customer Satisfaction is green and meets the organization targets. Mandatory Qualification: At least 4-6 years of experience as Application Support Lead/Manager. Experience working with Payment Industry is a plus. Strong knowledge of Microsoft Excel, PowerPoint and Data Management Systems is essential with a high degree of self-motivation and can-do demeanor. Ability to gain the valuable insights through the strong data/information literacy skill, perform root cause analysis problem solving. Must possess technical, analytical, presentation skills with ability to translate findings into business reports and presentation.

The Role: This role is a key enabler in helping Razorpay s merchant ecosystem succeed by leveraging Razorpay s marketing stack to drive user acquisition and boost transactions. The role involves managing a contextualized rewards ecosystem across various formats, including discount offers, promotions, and advertisements , while building strategic partnerships and ensuring strong PL ownership of rewards and ads for their growth marketing suite - Razorpay Engage, which will help businesses acquire, retain, and revive customers through intelligent payment-driven engagement strategies. Engage enables brands to create personalized incentives, targeted offers, and loyalty programs. With solutions like Wallet as a Service, Offers Engine, and Rewards Marketplace, businesses can seamlessly integrate engagement into their customer journey. Roles Responsibilities: Merchant Alliances Partnerships: Be a part of the Merchant Alliances team to identify, close and manage partnerships with enterprise merchants across industries and geographies, while maintaining a healthy pipeline of enterprise merchants across categories. Drive rewards aggregation across multiple formats, including discount offers, banner ads, gift cards, memberships, cashback, and reward points. Expand rewards distribution across various publishing channels to maximize engagement and conversions. Design and implement tactical rewards programs for customers to drive user acquisition, retention, and engagement. Engage and manage relationships with key stakeholders, ensuring business growth for offers and advertisements. Own initiatives end-to-end, working cross-functionally with Product, Solutions, and Operations teams to optimize, execute, and deliver high-impact campaigns. Establish and track key performance indicators (KPIs) for individual merchant programs and present performance insights to partners. Maximize offers and ads-based revenue while maintaining and expanding the merchant rewards catalog. Identify new growth opportunities by leveraging market trends and user feedback. Mandatory Qualifications: Experience: Minimum 6 years of overall experience, with at least 3+ years in Growth, Partnerships, or Business Development in Digital Ads Performance Marketing. Strategic Thinking: Prior experience in 0 to 1 product establishment and scaling new initiatives. Merchant Partnerships: Demonstrated ability to source, onboard, and manage merchant-funded offers and marketing funnels. Program Management: Ability to handle multiple time-sensitive projects with competing priorities. Strong Communication Relationship Management: Proven ability to forge deep relationships with merchants and drive revenue growth. Data-Driven Mindset: Strong analytical skills to interpret data, optimize performance, and make informed decisions. Technical Financial Acumen: Understanding of contractual, financial, and operational aspects of the business. Tech Proficiency: Skilled in Microsoft Office Suite (Excel, PowerPoint) and familiarity with performance marketing tools. Cross-Functional Collaboration: Ability to influence Operations, Solutions, and Product teams to drive business priorities. Willingness to Travel: Open to travel for merchant and banking partner meetings.