Receptionist

Job Description

Administration • Ensuring proper recording and documentation of customer and vehicle data and providing it as and when required to the reporting authority. • Monitoring day to day front office and back office activities. • Coordinating and communicating with service hostess, service advisors and concerned colleagues of customer care and workshop department. • Performing the role of facilitator for front office staff. • Maintenance of a friendly atmosphere and ensuring orderliness and cleanliness in the reception areas. Reception area in general • Attending important telephone calls and important customer appointments. • Independent welcoming and addressing of customers and ensuring that they are looked after throughout their visit. • Scheduling him to be on the front during peak operation hours, checking on standards of services and cleanliness. • Ensuring that employees project professionalism and are well trained and provides friendly and efficient service. Front office coordination • Liaising with workshop, customer and other concerned departments. • Delegating authority and responsibilities and directing subordinates. • Building effective team through taking an active interest in the development of subordinates through training. • Ensuring that all sections of front office and back office are properly staffed, supervised and operating smoothly. • Defining strategies and objectives for effective front office management. • Developing performance indicators for front office staff in coordination with management and customer department. Complaint management • Develop a professional and sustainable complaint process as well as the interfaces, in the interest of the best possible customer support. • Plan clear guidelines, code of conduct and performance standards for complaint management. • Develop employees awareness of the goal and tasks of professional and sustainable complaint management. • Conduct customer complaint conversations in special cases. • Plan and participate in regular communication as well as closely work together with Sales Management to ensure ongoing communication with respect to complaints with the aim of achieving high customer satisfaction. • Maintaining excellent guest relations with regular and potential customers. • Planning customer visits for dis-satisfied customers as well as for different types of service campaigns.