Receptionist

Job Description

Greet and assist patients, visitors, and caregivers in a professional and courteous manner. Manage front desk operations including answering phone calls, responding to inquiries, and scheduling appointments. Register new patients and verify/update existing patient information accurately in the hospital system. Coordinate with doctors, nurses, and diagnostic units to streamline patient flow. Maintain confidentiality of patient records and adhere to hospital privacy policies. Handle check-ins, billing queries, and guide patients regarding departmental locations. Manage appointment calendars and follow up on cancellations or rescheduling. Ensure cleanliness and organization of the reception area. Support administrative tasks such as handling correspondence and filing. Address patient concerns or route them appropriately for resolution. Requirements Excellent verbal and written communication skills. Polite, calm, and empathetic demeanor, especially when dealing with patients in distress. Strong organizational and multitasking abilities. Proficiency in hospital management systems and basic computer applications. Attention to detail and data accuracy. Ability to maintain confidentiality and professionalism. Good time management and problem-solving skills. Familiarity with medical terminology (preferred but not mandatory). Fluency in local language(s) and English.