HI JOB SEEKERS !!!GREETINGS FROM RECOUP INFO !!Looking for Graduates and Undergraduates Who Want to make their career in BPO Industry !!!Freshers are also welcome.WORK FROM OFFICEProfile: Customer Service Role.Requirements:-Qualification Graduate and Undergraduate both can apply Good communication skills in English .Should Be Immediate Joiner.For females its a pure day shift & for boys - any 9 hours rotational shift.Candidates who have college exams in March and April are not eligible to apply.Salary between 13k to 30k CTC.Other BenefitsPositive environmentPF & ESICInternal Promotion OpportunitiesQuarterly BonusMode Of Interview -Walk-in Interview.To get your Interview aligned connect with me directly on the number given below & can share their resume on the same number @-8090893336 Deepanshi Pathak.NOTE- IN CASE CALL WILL BE MISSED OR NOT RECEIVED BY HR THEN MUST SHARE RESUME AT 8090893336Regards,Deepanshi PathakSenior HR SpecialistRecoup Info.#jobs2025#customersupport#customerservice#solvingqueries#customerhandling#problemsolving#jobsforlucknow#jobsfornoida#voiceprocess#chatprocess#immediatejoiner#inbound#blended#bpo#callcenter#csa#cse

*Job Title* Team Leader - BPO (Business Process Outsourcing)*Location* [Insert Location]*Job Type* Full-TimeJob SummaryWe are seeking a dynamic and experienced *Team Leader* to oversee and manage a team of associates in a fast-paced BPO environment. The Team Leader will be responsible for ensuring the team meets performance targets, delivers exceptional customer service, and adheres to company policies and procedures. The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record in managing teams in a BPO setting.--- *Key Responsibilities*1. Team Management - Supervise, mentor, and motivate a team of customer service representatives or back-office associates. - Conduct regular team meetings to communicate goals, updates, and performance feedback. - Monitor team performance and provide coaching to improve productivity and quality. - Ensure the team adheres to company policies, procedures, and compliance requirements.2. Performance Monitoring - Track and analyze key performance indicators (KPIs) such as call handling time, resolution rates, customer satisfaction scores, and attendance. - Prepare and present performance reports to senior management. - Implement strategies to meet or exceed performance targets.3. Customer Service Excellence - Ensure the team delivers high-quality customer service and resolves customer issues effectively. - Handle escalated customer complaints and provide timely resolutions. - Foster a customer-centric culture within the team.4. Training and Development - Identify training needs and organize training sessions to enhance team skills. - Provide ongoing coaching and feedback to team members. - Support new hires during onboarding and ensure they are fully integrated into the team.5. Operational Efficiency - Ensure smooth day-to-day operations and address any operational challenges. - Collaborate with other departments to improve processes and workflows. - Manage scheduling, attendance, and workload distribution to optimize productivity.6. Communication - Act as a liaison between the team and senior management. - Communicate company updates, process changes, and performance expectations to the team. - Foster open communication within the team to address concerns and suggestions.7. Problem-Solving - Identify and resolve issues affecting team performance or customer satisfaction. - Implement corrective actions to address recurring problems. - Encourage a proactive approach to problem-solving within the team.---*Qualifications:*- Bachelor's degree in Business Administration, Management, or a related field (preferred).- Minimum of 3 years of experience in a BPO environment, with at least 1 year in a leadership or supervisory role.- Strong understanding of BPO operations, KPIs, and customer service principles.- Excellent communication, interpersonal, and leadership skills.- Proficiency in using CRM tools, Microsoft Office, and other relevant software.- Ability to work under pressure and meet tight deadlines.- Strong analytical and problem-solving skills.*Key Competencies*- Leadership and team management- Performance-driven mindset- Customer focus- Communication and interpersonal skills- Time management and organizational skills- Adaptability and resilience---*Benefits*- Competitive salary and performance-based incentives.- Opportunities for career growth and development.- Positive and collaborative work environment.- Quarterly Bonuses---*How to Apply*Interested candidates are invited to submit their resume to ALINA (HR) 7999307698 with the subject line "Team Leader Application - [Your Name]." Through WhatsApp or call on the same number.---Join our team and play a key role in driving success and delivering exceptional service in a thriving BPO environment!

HI JOBSEEKERS !!!GREETINGS FROM RECOUP INFO !!Looking for Graduates and Undergraduates Who Want to make their career in BPO Industry !!!Freshers are also welcome.WORK FROM OFFICEProfile: Customer Service Role.Requirements:-Qualification Graduate and Undergraduate both can apply Good communication skills in English .Should Be Immediate Joiner.For females its a pure day shift & for boys - any 9 hours rotational shift.Candidates who have college exams in March and April are not eligible to apply.Salary between 15k to 30k CTC.Other BenefitsPositive environmentPF & ESICInternal Promotion OpportunitiesQuarterly BonusMode Of Interview -Walk-in Interview.To get your Interview aligned connect with me directly on the number given below & can share their resume on the same number @8090893338- Durgendra Gautam.NOTE- IN CASE CALL WILL BE MISSED OR NOT RECEIVED BY HR THEN MUST SHARE RESUME AT 8090893338.Regards,Durgendra GautamSenior HR SpecialistRecoup Info.#noida#lko#noidajobs#jobs2025#delhi#ncr#noidajobs2025#immediatejoiner#freshers#graduate#undergraduate#lkojobs2025#naukri#experience#customersupport#customerservice#delhijobs#bpo#bpocallcenter#nonvoice#chatprocess#voiceprocess.

HELLO ALL,RECOUP INFO IS NOW HIRING FOR A BIG GAINT FOR SOFT SKILLS TRAINER & ASSISTANT MANAGER TRAINING PROFILE. We are seeking a dynamic, results-driven BPO Soft Skills Trainer & Assistant Manager - Training to join our Training and Development team. This role involves developing, conducting, and leading soft skills training sessions for BPO agents while also assisting the Training Manager in day-to-day operations. The ideal candidate will have a passion for coaching, mentoring, and improving the overall performance of team members, with a focus on customer service, communication, and professional development.Key Responsibilities:1. Soft Skills Training:Design, develop, and deliver engaging training programs focusing on soft skills such as communication, customer service, problem-solving, emotional intelligence, and conflict resolution.Customize training modules based on client-specific requirements and organizational objectives.Conduct interactive workshops, role-playing exercises, and team-building activities to enhance team collaboration and productivity.Assess the training needs of new hires and existing employees through performance evaluations, surveys, and feedback from managers.2. Performance Monitoring and Evaluation:Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics.Continuously monitor trainees progress and provide personalized coaching to ensure they meet desired skill levels.Assist in preparing reports on training outcomes and make recommendations for improvement.3. Assistant Manager Responsibilities:Support the Training Manager in the daily operations of the training department.Help coordinate and manage training schedules and logistics.Assist in maintaining training materials and documentation for all ongoing programs.Monitor the performance of trainers, ensuring that training sessions are delivered according to company standards and within timelines.Serve as a liaison between trainees and management, ensuring smooth communication and effective resolution of any issues.4. Team Leadership & Coaching:Provide ongoing mentoring and coaching to junior trainers, helping them enhance their training skills and improve their delivery.Motivate and guide trainees to achieve continuous improvement in both individual and team performance.5. Process Improvement & Feedback:Identify areas for improvement in training materials, processes, and methodologies to enhance effectiveness.Collaborate with other departments (HR, Operations) to align training initiatives with organizational goals.Gather feedback from employees and management to continuously improve training content and methods.Required Skills and Qualifications:Bachelor’s degree in related field (or equivalent experience).Minimum of 3-5 years of experience in BPO or customer service training, with at least 2 years in a leadership role.Strong understanding of BPO processes and customer service best practices.Excellent communication skills (written and verbal).Proficient in designing training materials (PowerPoint, Word, Excel, etc.).Experience in performance evaluation and feedback.Strong coaching, mentoring, and leadership abilities.Ability to multitask, prioritize, and work independently.Experience with various training methodologies (e.g., blended learning, e-learning, classroom training).Desirable Skills:Certification in Training or Soft Skills development (e.g., TTT, NLP).Experience in managing or assisting in managing a team.Knowledge of call center operations and performance metrics.Ability to adapt training techniques for diverse audiences and skill levels.Why Join Us?Opportunity to develop and enhance your training and leadership skills.Work in a dynamic and growing organization with opportunities for career advancement.Competitive salary and benefits package.Collaborative work environment with a focus on personal and professional growth.If you are passionate about training, mentoring, and making a tangible impact on team performance, we would love to hear from you! Apply today to join our team as a BPO Soft Skills Trainer & Assistant Manager - Training.FOR MORE INFO AND ALIGNING THE INTERVIEW CALL OUR HR @7999307698 (ALINA)

PLEASE READ (Requirements) CAREFULLY BEFORE APPLYING/ WILL REVERT TO RELEVANT PROFILES.Job Description: Assistant Manager - Training (MNC BPO)Position Title: Assistant Manager - Training Department: Training & Development Location: Lucknow/ Bangalore Reports To: Training Manager / Learning & Development Lead Job Type: Full-TimeAbout the Company:We are a leading global provider of business process outsourcing (BPO) services. We help clients across multiple industries enhance their operations through innovative solutions and world-class customer service. As an Assistant Manager in our Training department, you will play a pivotal role in shaping the future of our employees and ensuring they have the skills and knowledge required to deliver exceptional service to our clients.Position Overview:The Assistant Manager Training is responsible for leading and managing the training operations for the team. You will ensure the effective delivery of training programs, monitoring performance, conducting assessments, and continuously improving the learning and development initiatives within the organization. The ideal candidate should have a strong background in training, exceptional communication skills, and a passion for developing talent in a dynamic environment.Key Responsibilities:Training Delivery: Lead and deliver effective training sessions for new hires and existing employees across various functions, ensuring high-quality and engaging content delivery. Training Needs Analysis: Collaborate with department heads and HR to identify training needs based on performance data, business objectives, and evolving market trends. Curriculum Development: Assist in designing, updating, and customizing training materials and programs to ensure alignment with organizational goals and industry standards. Team Leadership: Lead a team of trainers, providing guidance, support, and performance feedback. Ensure all trainers are equipped with the necessary resources and skills to succeed. Performance Management: Track and analyze trainee progress through assessments, feedback, and performance metrics. Implement improvements to training programs based on results. Stakeholder Collaboration: Work closely with HR, operations, and client teams to ensure seamless communication and alignment between training and business goals. Continuous Improvement: Evaluate the effectiveness of training programs through regular feedback and assessments, continuously refining the approach to meet the needs of the business. Reporting & Documentation: Maintain records of training sessions, attendance, certifications, and progress reports. Provide regular updates to senior management on the effectiveness of training initiatives. Requirements:Education: Bachelors degree in (ANY), Business Administration, or a related field. Relevant certifications in Training or Learning & Development (e.g., CPLP, ATD, Six Sigma Certification) are a plus. Experience: Minimum 6 years of allover experience & 2 Years in Assistant Manager training and development, within the BPO industry only. Language: should have good communication skills in both English and Hindi (fluency required)Skills: Strong knowledge of adult learning principles and instructional design. Proficient in the use of Learning Management Systems (LMS) and other training software. Excellent communication, presentation, and interpersonal skills. Ability to analyze data and make decisions based on insights. Strong leadership and team management abilities. Ability to work under pressure and manage multiple priorities. Technical Skills: MS Office Suite (Excel, Word, PowerPoint) Familiarity with e-learning tools and training platforms is a plus. Key Competencies:Leadership: Ability to inspire and lead a team of trainers while ensuring a positive and motivating environment. Problem Solving: Strong analytical and troubleshooting skills to identify issues and implement solutions. Client Focus: Ability to understand client needs and adapt training programs to align with business goals. Attention to Detail: Ability to focus on accuracy, consistency, and quality in all aspects of training and development. What We Offer:Competitive salary and benefits package. Opportunities for career growth and professional development. A dynamic and inclusive work environment. Access to the latest tools and technologies in the training field. How to Apply:Interested candidates can send their resumes to [info@recoupinfo.com] or apply directly via connecting to the HR 7999307698 [Alina]This job description reflects the core responsibilities of the Assistant Manager - Training role but may evolve with the company's requirements and priorities.

Job Opportunity: Customer Support Executive (BPO) Noida LocationWe are looking for talented Customer Support Executives for our dynamic BPO team in Noida. If you have a passion for delivering outstanding customer service and possess excellent communication skills, this is the perfect opportunity for you!Key Responsibilities:Handle inbound and customer queries via phone, email, or chat Provide accurate and helpful information about our products/services Resolve customer issues in a timely, professional, and friendly manner Maintain a high level of customer satisfaction by addressing concerns and queries Keep accurate records of customer interactions and feedback Requirements:Must be a graduate (any stream)/ UG are also welcome for different process (Graduates will get a higher salary package than the undergraduates) Excellent verbal and written communication skills in English Prior experience in customer support or BPO (preferred)/ Freshers also welcome Strong problem-solving skills and ability to work under pressure Flexibility to work in shifts (24/7 support) A positive attitude and a passion for helping people Benefits:Competitive salary with performance-based incentives Growth opportunities within the company Comprehensive training provided Friendly and supportive team environment Health benefits and other perks Location: Noida (Work from office)If you are a graduate with excellent communication skills and a drive to deliver top-notch customer service, wed love to have you on our team!To Apply: Send your resume to our HRAlina: 7999307698Deepanshu: 8090909718PLEASE CONNECT TO ONE RECRUITER AT A TIME INCASE YOU DO NOT GET ANY REVERT YOU CAN APPROACH ANOTHER TEAM MEMBER We look forward to seeing your application!