What is The Role As a Security Specialist Solutions Architect, you will bring deep expertise in SIEM solutions, security technologies, and consultative selling to support customers in securing their data and infrastructure. You will leverage your knowledge of vendor ecosystems, security architectures, and operational processes to help customers solve complex challenges, enhance incident response, and build modern, scalable security solutions. Joining Elastic Means Joining a Company That: Empowers you to make a real impact: Your work will directly influence the success of organizations worldwide, helping them unlock new opportunities and make insightful decisions. Offers unparalleled growth opportunities: We cultivate a culture of learning and provide access to world-class training programs and cutting-edge technology. Connects you with passionate individuals: Collaborate with a diverse team of engineers, data scientists, and industry experts who are passionate about pushing the boundaries of security analytics and AI-powered solutions. Rewards you for your contributions: Enjoy a competitive compensation and benefits package that reflects your talent and dedication. Learn More: Our Mission: To help people understand their data and align with their desired outcomes Our Values: Collaboration, Openness, Customer Obsession, and Innovation. Our Culture: Were a diverse team of passionate individuals united by a common goal: to make the world a more informed place. What You Will Be Doing Architect next-generation security solutions: Design and implement cutting-edge solutions utilizing Elastics latest advancements in AI, to help improve incident response Harness the power of the Elastic Security Solution to enable organizations to achieve their use case requirements and improve overall operational efficiency Deliver compelling proof-of-value (POV) projects: Showcase the value of Elastic Security s detection, AI, and Incident Response capabilities, demonstrating the potential to improve the analyst experience and shorten the time it takes for an analyst to make an informed decision. Be a thought leader and evangelize our vision: Share your expertise through presentations, blog posts, and other channels, positioning Elastic as the leader in SIEM and Analytics Foster collaboration and knowledge sharing: Cultivate a collaborative environment within the Solutions Architecture team and across departments, promoting knowledge sharing and driving continuous improvement. Stay ahead of the curve: Continuously learn and explore the ever-evolving landscapes of SIEM and Analytics and related technologies, ensuring our solutions are always at the forefront of innovation. What You Bring 15+ years of experience in designing and architecting enterprise-level SIEM solutions. Extensive experience with SIEM platforms and vendor solutions in enterprise environments Deep understanding of AI and its impact on SIEM and Analytics solutions. Strong understanding of SOC workflows, processes, and operational challenges. Knowledge of a wide range of security solutions, the type of data they produce and build content to satisfy Use Case Requirements Background that includes forensic analysis, troubleshooting, and threat mitigation. Experience with Behavioral Analytics, and Machine Learning techniques. Ability to work independently and thrive in fast-paced environments. Proven success in consultative selling, RFI/RFP responses, and customer presentations. Excellent communication and presentation skills, able to engage both technical and non-technical audiences Collaborative spirit and a passion for sharing knowledge and expertise. Unwavering commitment to continuous learning and staying ahead of the curve in technology and emerging trends Certifications such as CISSP, CEH, or GIAC are a plus Willingness to travel 30-50% of the time

The Finance team is seeking an Accountant in this fast growing, globally distributed company. This role will report to an Accounting Manager based out of Bangalore, India As a GL Accountant, you will be working on the Cash Management, Leases & Fixed Asset processes. You will handle the daily bank downloads, prepare journals, bank matches & perform account reconciliations, perform reporting for monthly MIS, participate in automation projects, among other tasks. You will partner & work closely with various departments within the Finance & Accounting org. You will be a self starter, problem solver, diligent and flexible. To succeed in this position, the GL Accountant will be both an independent contributor and a phenomenal teammate; and will have a passion for recognizing areas of improvements that chip in to the overall process. What Youll Do: Extract bank statements from the bank portal and prepare journals Work on cash entries, bank matches and reconciliations and keep them up to date Perform close activities, ensuring completeness and accuracy of all entries prior to GL close, reconciliations and follow-up on open items with different departments Extract reports and capitalize the assets as per the Company s FA policy Working on additions, disposals and transfer entries for FA Review of expense accounts related to FA and run the depreciation Preparation of Fixed asset roll forward Basic lease related entries, reconciling GLs pertaining to leases Month end and Quarter end reporting related activities Basic understanding of SOX controls Continued focus on improving system efficiencies and business processes What You Bring: CA credentials are preferred, bachelor s degree in finance or accounting. Atleast 1-3 years of accounting experience with high-growth tech public company/ MNC. US GAAP related working experience. Experience in working with FP&A, General ledger Team, Consolidations, Transfer pricing calculations. Advanced Excel skills and deep experience working with NetSuite is an advantage. Prior experience with Big Four preferred Experience with Alteryx preferred. Experience with Exactly/CEA a bonus preferred. Outstanding attention to detail coupled with an ability to see a bigger picture.

What You Will Be Doing Ensuring technical customer issues are serviced within our contractual SLA and managed to resolution Maintain strong relationships with our customers for the delivery of technical support Resolves customer problems via telephone, email, chat or remote access. Have a mindset of continuous improvement in terms of the efficiency of support processes and customer satisfaction Work across multicultural and geographically distributed teams Contribute to product documentation, customer knowledge base, and best practices guides Continuously improve processes and tools in collaboration with the team Provide weekend on-call support for the team rotation (8 hours during regular work hours) Develop subject matter expertise one key product feature Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Take part in organizational projects, programs and/or business initiatives using demonstrated creativity and ingenuity to improve performance and customer experience. Provide technical leadership in Elastic communities and Knowledge-Centered Service methodology and process. Creation of lab environments to replicate customer issues. Communicate tactfully with customers: capture information, provide diagnostic and resolution steps, convey process and product guidance What You Bring Along 7+ years of experience in technical support, system administration or related customer-facing role A technical background in systems administration, Network Engineering, Software Engineering, etc Strong verbal and written communication skills in English A customer-oriented focus Good understanding of cloud-native and container-based technologies Cloud technologies such as AWS, GCP, Azure and frameworks such as Kubernetes and Docker Understand the Product Lifecycle and future direction for the supported products or product line Advanced level of hands-on generalist experience at: Java (e.g. JVMS & components), Operational Systems (e.g. Linux and Windows), Networks (e.g. LDAP, Load Balancers, Proxies, SSL); Experience with APIs and REST calls; Experience with web/application servers (e.g. Tomcat, Apache, IIS, NGINX, Jboss); Advanced troubleshooting skills in web technology systems (e.g. HTML, CSS, Javascript) Experience with SSO, SAML, Active Directory, etc; Bonus Points Knowledge of databases or search software technologies Experience with SaaS and/or Distributed systems You are a Team player; the ability to work in a fast-paced environment with a positive and adaptable approach Proven strong technical understanding of software products Collaboration with Developer teams on escalation issues Curiosity is key! You have already researched our products and possibly downloaded our stack to test it out Networking Server Administration Wireshark or comparable packet analysis tool Exposure to scripting (Shell, Python, etc.) Experience with support tools and platforms like Salesforce, Zendesk and JIRA.

What is The Role: The Elastic Support team is seeking a Customer Support Representative to join a growing and ever-evolving team of rock stars. As we are a distributed team and company, your location can virtually be anywhere. Its imperative that you enjoy working from home, or an unaffiliated co-working space if you do not live adjacent to an Elastic workplace, and have a strong sense of self-direction. What You Will Be Doing: An important part of our help to customers includes questions around billing, account management, and similar topics. Our customers also come to us with less-complex technical issues critical to the customer experience. This role and team is focused on those topics, and more, including: Working directly with customers and internal teams via cases, chat, and web conferencing to understand and resolve issues found in accounts, billing, platform access, and partner integrations Becoming a subject matter authority on partner account billing details and technical processes Performing deep analysis across many business systems for any issues related to accounts, billing, and subscription management Collaborating with internal technical, development, and financial teams, owning all external communication with customers Educating our customers on various aspects of their cloud-based accounts Understanding and helping us improve our business systems and processes to avoid customer issues Uncovering enhancements we can make to our customer experience Communicating trends to Team Leads, Management, and Development to improve our offerings Contributing to our knowledge base to drive an ever-improving customer experience What You Bring Along: A high level of passion and pride in your work, a hunger to learn, and you view change and challenges as opportunities to make things better Experience in a fast-paced, high-growth, global environment and you are no stranger to building and optimizing the processes to keep us growing without stumbling. In fact, youre stoked to share some of the significant improvements youve made in past situations with us Strong ability to independently prioritize and handle your work in a distributed, dynamic, fast-paced environment Working understanding of technical troubleshooting practices related to Cloud-based services and/or business systems Problem-solving skills Strong English skills, both written and verbal 3+ years of relevant work experience Bonus Points: Experience with Cloud services in a SaaS environment Shown success delivering on cross-functional initiatives Experience with business-to-business accounts and billing Proven record of handling high-visibility customer critical issues to successful conclusion.