Role & responsibilities Ensure timely collection of dues, maintaining records of payments.Contact users via calls, emails, and other channels for overdue payments.Follow up and negotiate on overdue payments.Address payment disputes and collaborate with internal teams for resolution.Track user accounts for timely payments and escalate issues.Generate reports on overdue payments and follow up accordingly.Maintain positive relationships with users, ensuring a customer-first approach.Handle sensitive customer data professionally.Keep accurate records in CRM and prepare reports on collection performance.Identify opportunities to improve the collections process and efficiency.Collaborate with management on strategies for achieving goals.Preferred candidate profile 1-3 years in collections, debt recovery, or accounts receivable.Bachelors degree preferred (but not mandatory).Strong communication, time management, basic financial knowledge, and proficiency in MS Excel.