Job Description

Hiring for Regional Lead Retention Specialist (Tamil and Malayalam Speaking ) Required . Job Location- Chennai or Noida Experience/Skills Requirements: Experience: Customer retention, service, or recharge collection roles, ideally within Telecom (DTH experience preferred). Customer Focus: Strong drive to retain subscribers, with a high degree of customer-centricity. Partner Management: Skilled in managing agencies, overseeing calling processes, and building productive partnerships. Analytical Skills: Proficient in data analysis, with advanced skills in Excel and PowerPoint for tracking, reporting, and presenting insights. Service Delivery Orientation: Proactive in ensuring service reliability, with a focus on retaining customers in network-limited areas. Goal-Oriented: Demonstrates a results-driven attitude and a proactive approach to achieving retention and win-back targets.