Regional Manager - Chain of Clinics

Job Description

Reporting To: Head-Clinics Vertical Job Overview: - We are seeking a dynamic Regional Manager to oversee and drive the business performance of a group of clinics. - The Regional Manager will manage Center Managers across multiple locations, ensuring operational excellence and achieving sales and profitability targets for each clinic. - This role requires strong leadership, strategic thinking, and a results-driven mindset to optimize the clinic's overall P&L performance. Key Responsibilities: Sales and Revenue Management: - Develop and implement strategies to meet revenue and profitability goals for each clinic. - Monitor sales performance across clinics and ensure consistent achievement of monthly, quarterly, and annual targets. - Identify opportunities to maximize revenue through promotions, cross-selling, and upselling services. Team Leadership and Management: - Manage, mentor, and support Center Managers to achieve operational and sales excellence. - Set performance KPIs for Center Managers and regularly review their progress. - Provide guidance on customer relationship management to improve patient retention and satisfaction. P&L Accountability: - Take full ownership of the clinics' P&L, ensuring cost-effective operations without compromising on service quality. - Analyze financial performance, including revenue, expenses, and profitability, to make data-driven decisions. Marketing and Business Development: - Collaborate with marketing teams to implement campaigns that drive footfall and patient engagement. - Identify potential partnerships and alliances to increase patient acquisition. - Drive local-level initiatives like camps, events, and outreach programs to generate leads. Operational Excellence: - Ensure smooth day-to-day operations across all clinics by establishing and monitoring SOPs. - Conduct regular audits of clinic performance and implement corrective actions where necessary. - Focus on improving operational efficiency and patient experience. Reporting and Analytics: - Prepare detailed reports on clinic performance, sales metrics, and operational challenges for senior management. - Use data and insights to forecast revenue trends and devise action plans. Key Skills and Competencies: - Proven experience in multi-unit sales or operational management, preferably in healthcare or retail. - Strong leadership and team management skills to drive performance and build cohesive teams. - Analytical mindset with expertise in P&L management and financial analysis. - Excellent communication and interpersonal skills to interact with Center Managers, staff, and patients. - Ability to develop and implement sales strategies to meet business objectives. - Problem-solving and decision-making skills to handle operational challenges effectively. Qualifications: - Bachelor's degree in Business Administration, Sales, or a related field (MBA preferred). - 5+ years of experience in sales or operations management, with a focus on multi-location units. - Experience in the healthcare or service industry is highly desirable.