Job Description

1.Be accountable for the entire Relationship executive of a growing business. 2.Student/Teacher Representative who is genuinely excited and confident to Understand and help Student /teacher needs and develop plans to address them in a new-to-the-world online platform. 3.Needs to manage class rescheduling requests and handle Database and coordinate with Tech team to execute this in backend to manage ongoing classes. 4.Resolve customer complaints quickly and effectively. 5.Forward up-selling and cross-selling opportunities to the sales team. 6.Promote high-quality sales, supply and customer service processes. 7.Aim to preserve customers and renew contracts. 8.Approach potential customers to establish relationships. 9.Gain solid knowledge of competitors. 10.Make daily trackers for student/teacher operations team as well as manage daily inbound/outbound email flow. 11.The Relationship Manager will be required to communicate with customers via phone and email. 12.Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details. 13.Contributes to team effort by accomplishing related results as needed.