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1.0 - 6.0 years
1.5 - 3.5 Lacs P.A.
Ludhiana
Posted:5 days ago| Platform: 
Work from Office
Full Time
Key Responsibilities: • Manage and nurture relationships with existing clients to ensure high retention rates. • Drive contract renewals by proactively engaging with customers before expiration. • Address client concerns and provide solutions to enhance customer satisfaction. • Identify upsell and cross-sell opportunities to expand client engagement with our offerings. • Collaborate with internal teams, including customer support and product teams, to resolve client issues and improve service offerings. • Monitor client usage and engagement to detect potential churn risks and take preventive actions. • Maintain accurate records of customer interactions, renewal pipelines, and sales activities in the CRM system. • Provide regular reports on client feedback, retention rates, and revenue generated from renewals. Interested candidates can share share resume on 7061049272(whatsapp only) or shaheen.khan@tradeindia.com
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