Job Description

Application for IndusInd Bank - Virtual Relationship Manager Job Title : Virtual Relationship Manager Location: Gurgaon CTC : Upto 6 LPA Immediate Joiners Required. Job Description: Role Details : As a Digital Relationship Manager (DRM), your core responsibility will be to engage with customers through virtual channels (phone calls, emails, and digital platforms), providing tailored financial solutions. You will promote and sell a range of banking products and boost CASA balances & fixed deposits. You will also be required to cross sell unsecured loans (personal loans, business loans), credit cards, lines of credit, and other investment opportunities. Overall Job Description Customer Engagement & Relationship Building ▪ Serve as a financial advisor to Savings & Current Account (SA) customers, delivering high-quality service and customized solutions. ▪ Maintain and deepen relationships with existing clients through regular touchpoints such as calls, emails, and personalized communication. ▪ Provide timely insights on interest rates, exchange rates, and relevant financial products Cross-Selling & Revenue Generation ▪ Drive cross-selling initiatives by recommending relevant banking and third-party products to meet customer needs and increase wallet share. ▪ Identify and profile potential clients for tailored product offerings, enhancing product penetration. Customer Support & Query Resolution ▪ Handle customer inquiries via inbound calls with promptness, accuracy, and a commitment to first-call resolution. ▪ Promote and educate customers on the bank’s digital banking services to enhance their overall experience. Target Achievement & Performance ▪ Achieve and exceed quarterly sales and business targets as assigned by the organization. ▪ Consistently meet quality benchmarks for customer communication and service delivery. Requirements: ▪ Education: Bachelor’s degree in any discipline. ▪ Experience: Total 1-6 years of experience sales experience, preferably in the virtual banking services or financial industry ▪ Communication: Excellent conversational and written communication skills in English. ▪ Sales Skills: Strong persuasive abilities with a customer-first mindset and a track record of achieving sales targets. ▪ Technical Proficiency: Familiarity with CRM systems and digital sales tools. Ability to manoeuvre around various tools to help the clients on calls. ▪ Interpersonal Skills: Ability to build rapport with clients and provide exceptional service. ▪ Self-Motivation: Proactive, self-driven, and comfortable working independently in a virtual environment. Age Range – Above 21 & Below 35 Pls note - Any deviation from authentic details will disqualify the applicant from the process. Show more Show less