Relationship Manager

Job Description

Job Role - Relationship Manager ( Retention + Customer Handling) Location - Hyderabad WFO Shift Timings - UK Shift(3pm to 12am) and US Shift(9pm to 6am) Working Days - 6 Cab Facility - No Travel Allowance - Yes Budget - Good CTC + Incentives Requirement - Immediate Joiner only Experience - Minimum 6 months of experience into sales and customer support Position Type - Full Time • Managing the customer base of 300 parents/students. • Responding to customer queries promptly and accurately, via phone, email, or chat. • Coordinating with subject teachers and students to ensure classes are conducted as scheduled. • Coordinating with all stakeholders as and when required for class rescheduling. • Gathering feedback from parents, students, and teachers to improve class functioning processes. • Maintaining strong relationships with students and parents, ensuring renewals, upsells, and cross-sells of Turito's products, while meeting retention/renewal revenue targets. • Responsible for churn control and maintaining a high customer retention percentage. • Maintaining a tracker of ongoing and upcoming classes, along with communication logs through phone, chat, email, and other channels. • Adhering strictly to Turito's processes in responding to client issues. • Gathering customer feedback and sharing it with teachers and relevant departments for issue resolution. • Creating an inspiring team environment with open communication. Requirements: • Experience at US shift and UK Shift with good communication skills • Experience using CRM tools will be an added advantage. • Excellent communication and problem-solving skills. • Multi-tasking abilities. • Patience when handling tough cases. Education Qualification: • Graduate in any discipline with good communication and written skills.