Job Description

At least 1+ year of Remote Field Operations experience. This is an on-call engineer dispatch engagement, calls routed to the Service Provider Incident and Service ticket resolution Basic desktop, IP phone, VC device installation, configuration and troubleshooting MS office, core and business software installation Desktop operating system installation Basic end-point hardware support viz desktops, laptops, IP phones, VC devices, mobile devices, tablets, VIP user support ,Trading floor support Escalate to appropriate levels as per Bank escalation matrix in case resolution gets delayed Accounting, allocating, storing, tracking of IT equipment/ accessories stock in local onsite IT store IT equipment coordination for accessories approval EUS compliance remediation viz MS patches, SCCM agent, AV, encryption etc. SCCM NOC/RSSC/Branch DP health check SCCM Desktop build support Coordination with OEMs and vendors on case to case basis