Why Work at Reputation Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide. Weve raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022. Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com. Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports. The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms. Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed. Who thrives at ReputationManagers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck. Our Mission: We exist to forge relationships between companies and communities. We are looking for an Associate Product Manager to support our core Reputation Management platform. The ideal candidate will possess a drive and passion for enabling high quality customer experiences. Responsibilities: Articulate business requirements for supported product verbally and in writing. Create and manage product requirement documentation (BCDs, PRDs, etc). Conduct market research supported by on-going visits to customers and non-customers. In coordination with leadership the ideal candidate will be able to provide actionable guidance to Engineering with clear prioritization of development efforts. Work closely with designers and developers, providing thorough reviews and necessary guidance to iterate over solution designs. Create and present developer-facing work products (e.g. taxonomies, navigation, page flows). Evangelize the product vision with effective and powerful communication. Create and present high-quality customer-facing deliverables (user stories, designs). Conduct product demonstrations and create and maintain feature release documentation. Integrate with support and engineering teams to identify and resolve issues and bugs. Support Account Teams in responding to customer requests and presentations as necessary. Additional duties as assigned. Desired Experience: Experience working with APIs (creating, testing, documenting). Hands on experience with Product and Project Management software (ex: Product Board, Pendo, Jira, Asana). Vendor Management. Partnership creation and management experience. Qualifications: BS/BA in business or technical field. 2+ years in product management with a track record for launching successful v1.0 enterprise SaaS products, and managing them over multiple releases. Highly articulate with outstanding verbal and written communication skills. When you join Reputation, you can expect: Flexible working arrangements. Career growth with paid training tuition opportunities. Active Employee Resource Groups (ERGs) to engage with. An equitable work environment. Our employees say it best: According to Glassdoor, 94% of our employees approve of our CEO, Joe Burton . Our employees highlight our: Ample Opportunities- There are many opportunities to learn and grow. Many open roles are replaced with internal promotions. Positive Culture- "Great opportunity and exceptional culture." You will never have a better culture anywhere else. Period. Training and Tools- All managers truly want you to succeed, and you are given great tools and training to be successful in your role. Balance- Great work life balance and awesome team environment! Diversity Programs Initiatives: Our Reputation Nation spans around the world. This global perspective allows us to intentionally unlock the magic that comes from diversity of experience to contribute to our success. At Reputation, we believe in: Diversity: Embracing a culture that values uniqueness. Inclusion: Inviting diverse groups to take part in company life. Belonging: Helping each individual feel accepted for who they are. "At Reputation, we see diversity and inclusion as the foundation for an equitable workplace. Our goal is to empower all of our employees, regardless of their background, to make an impact in their work each and every day." - Joe Burton, CEO, Reputation Additionally, we offer a variety of benefits and perks, such as: Health Insurance Wellness Benefits: Group Health Insurance: Medical Insurance with floater policy of up to 10,00,000 for employee + spouse + 2 dependent children + 2 parents / parent-in-laws Maternity Benefits: Medical insurance up to 75,000 INR, 26 weeks of leave for birth, adoption or surrogacy Life Insurance: Insurance at 3x annual cost to the company (Term Insurance, GPA) Accident/Disability Insurance: Insured at 3x base salary for permanent total disability, permanent partial disability and temporary total disability (GPA) OPD: of 7500 per annum per employee Leaves 10 Company observed holidays a year (Refer to the Holiday Calendar for the Year) 12 Casual/Sick leaves (Pro-rata calculated) 02 Earned Leaves per Month (Pro-rata calculated) 04 Employee Recharge days (aka company holiday/office closed) Maternity Paternity (6 months) Bereavement Leave (10 Days) Car Lease: Reputation offers Car Lease Program that allows employees to lease a car with no upfront cost or down payment. They benefit from a fixed monthly lease rental and 20-30% tax savings. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice . Applicants only - No 3rd party agency candidates.

Job Summary:Reputation is seeking a Full Stack Senior Software Engineer to help push our enterprise social media SaaS application forward. This position will work on a wide variety of projects relating to the social suite of products offered to our clients.We are looking for engineers who can build simple, fast, and elegant software. The Reputation Engineering team is small, flat, and close knit. We want to hear from you if you are ready to build your technical skill set in a fast-paced, CI/CD environment.Responsibilities:Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation, and delivery of high-quality products to our usersWork in a fast-paced CI/CD Kanban environment and participate actively in feature development and bug resolutionCapability to manage multiple projects with material-technical risk across teams and processes; may serve as a functional lead or technical owner.Work on several Reputation products to extend functionality and to maintain zero customer-reported bugs.Be a mentor for colleagues and help promote knowledge-sharingAdditional duties as assigned.Qualifications:5-8 years of experience in designing & implementing highly interactive UI for high-volume robust web applicationsSolid programming skills in JavaScript and Java/J2EE Experience building reusable components with JavaScript libraries such as React, AngularJS, and Node JS.Advanced knowledge of data structures, algorithms, object-oriented design, design patterns, and performance/scale considerationsAdvanced knowledge experience working with NoSQL databases, including development, troubleshooting, and performance optimizationObservability experience or willingness to learnExperience working in a Cloud environmentUser-Centric: You have a strong sense of empathy for the end-user and are driven to improve their experienceTechnical Skills: Comfortable with data-intensive applications and distributed systemsWe understand that not everyone can know everything. Any experience with the following technologies will help you stand out.GraphQLRabbitMQRedisElasticsearchSocial Media APIs (Facebook, Instagram, LinkedIn, Twitter, YouTube, TikTok, etc)Preferred candidate profile Perks and benefits

Why Work at Reputation Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide. Weve raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022. Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com. Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports. The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms. Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed. Who thrives at ReputationManagers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck. Our Mission: We exist to forge relationships between companies and communities. We are looking for an experienced Technical Program Manager who will be driving execution of some of the platforms largest initiatives, creating tight collaboration between engineering, product and business teams, and improving our processes. A successful candidate will need to be comfortable working in a fast-paced environment with dynamic cross-functional teams, be able to deal with complexity and ambiguity and come up with innovative solutions and best practices to support a growing organization. Responsibilities: Work with product, business and engineering teams to define project deliverables and milestones. Work cross functionally to identify resources and develop project schedules based on requirements, technical challenges, available resources, and business needs. Proactively identify risks and engage with the right partners to put in place contingency/mitigation plans. Gather requirements and define user stories ensuring features deliver expected business value and objectives Drive project execution across multiple product teams, manage migration and roll out plans to ensure quality and timeliness of all the deliverables. Effectively communicate program status, issues, risks and dependencies with all the stakeholders at various levels in the organization. Additional duties as assigned. Qualifications: 5-8 years of demonstrated project/program management experience working with cross functional teams Strong technical background and the ability to understand technical solutions and contribute to technical design and implementation Excellent written and verbal communication skills with both technical and non-technical audiences Deep experience with current industry standard program/project management tools and techniques Bachelor s degree in technical field (Computer Science, Engineering, Physical Sciences), MS/MBA preferred (but not necessary). Bilingual in French or German preferred but not required When you join Reputation, you can expect: Flexible working arrangements. Career growth with paid training tuition opportunities. Active Employee Resource Groups (ERGs) to engage with. An equitable work environment. Our employees say it best: According to Glassdoor, 94% of our employees approve of our CEO, Joe Burton . Our employees highlight our: Ample Opportunities- There are many opportunities to learn and grow. Many open roles are replaced with internal promotions. Positive Culture- "Great opportunity and exceptional culture." You will never have a better culture anywhere else. Period. Training and Tools- All managers truly want you to succeed, and you are given great tools and training to be successful in your role. Balance- Great work life balance and awesome team environment! Diversity Programs Initiatives: Our Reputation Nation spans around the world. This global perspective allows us to intentionally unlock the magic that comes from diversity of experience to contribute to our success. At Reputation, we believe in: Diversity: Embracing a culture that values uniqueness. Inclusion: Inviting diverse groups to take part in company life. Belonging: Helping each individual feel accepted for who they are. "At Reputation, we see diversity and inclusion as the foundation for an equitable workplace. Our goal is to empower all of our employees, regardless of their background, to make an impact in their work each and every day." - Joe Burton, CEO, Reputation Additionally, we offer a variety of benefits and perks, such as: Health Insurance Wellness Benefits: Group Health Insurance: Medical Insurance with floater policy of up to 10,00,000 for employee + spouse + 2 dependent children + 2 parents / parent-in-laws Maternity Benefits: Medical insurance up to 75,000 INR, 26 weeks of leave for birth, adoption or surrogacy Life Insurance: Insurance at 3x annual cost to the company (Term Insurance, GPA) Accident/Disability Insurance: Insured at 3x base salary for permanent total disability, permanent partial disability and temporary total disability (GPA) OPD: of 7500 per annum per employee Leaves 10 Company observed holidays a year (Refer to the Holiday Calendar for the Year) 12 Casual/Sick leaves (Pro-rata calculated) 02 Earned Leaves per Month (Pro-rata calculated) 04 Employee Recharge days (aka company holiday/office closed) Maternity Paternity (6 months) Bereavement Leave (10 Days) Car Lease: Reputation offers Car Lease Program that allows employees to lease a car with no upfront cost or down payment. They benefit from a fixed monthly lease rental and 20-30% tax savings. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice . Applicants only - No 3rd party agency candidates.

Why Work at Reputation Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide. Weve raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022. Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com. Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports. The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms. Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed. Who thrives at ReputationManagers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck. Our Mission: We exist to forge relationships between companies and communities. We are seeking a Data Analyst with expertise in data stewardship and analysis to manage our competitive benchmark data tenants and produce customer-facing reports for marketing and sales. The ideal candidate is proficient in BigQuery (SQL), detail-oriented, and capable of working independently on complex data projects. Responsibilities: Data Stewardship Governance: Ensure data accuracy, integrity, and accessibility by managing competitive benchmark data tenants, implementing verification processes, and maintaining governance best practices. Data Pipeline Management: Develop and maintain data ingestion pipelines, including API integrations and web scraping, ensuring timely updates and scalability. Data Validation Quality Control: Oversee large-scale data input and validation, balancing hands-on data manipulation with automation strategies. Collaborate with data owners to resolve quality issues. Advanced Analytics Reporting: Conduct in-depth data analysis to uncover trends, patterns, and insights that drive business decisions. Scope, design, and execute analysis projects with minimal supervision. Industry Market Insights: Develop data-driven industry reports for marketing and sales, leveraging analytics to provide insights on market trends and competitive landscapes. Cross-Functional Collaboration: Work closely with product managers, engineers, marketing, and leadership to resolve data issues, provide training, and ensure alignment on data best practices. Tool Process Optimization: Design scalable internal tools and reporting solutions to enhance data accessibility, automation, and usability across teams. Stakeholder Communication: Translate complex data insights into actionable recommendations for key stakeholders, including non-technical audiences. Qualifications: 5+ years of proven experience in data analysis, data stewardship, and managing large-scale datasets, with a strong focus on ensuring data accuracy, integrity, and accessibility. Must be proficient with SQL and NoSQL (BigQuery), as well as have the ability to thrive in an environment that often requires patience and creativity to query, extract and validate data in which there are high levels of uncertainty. Strong prior professional experience managing databases and using applicable tools is required. Experience with and knowledge of ETL processes and data migration. Understanding of and prior experience with General Data Protection Regulation. Demonstrated experience and proficiency in using Python in real-world, business applications are substantial advantages to candidates. Highly articulate with outstanding verbal and written communication skills; you are able to explain data-driven insights and analyses intuitively to clients, executives, and technical and non-technical coworkers in both large and small groups. You should be comfortable taking feedback from everyone - Product Managers, Engineers, customers, the CEO, etc. - to help understand business objectives and develop the most powerful analyses and tools possible. Proven ability to operate in a fast-paced, data-driven environment. When you join Reputation, you can expect: Flexible working arrangements. Career growth with paid training tuition opportunities. Active Employee Resource Groups (ERGs) to engage with. An equitable work environment. Our employees say it best: According to Glassdoor, 94% of our employees approve of our CEO, Joe Burton . Our employees highlight our: Ample Opportunities- There are many opportunities to learn and grow. Many open roles are replaced with internal promotions. Positive Culture- "Great opportunity and exceptional culture." You will never have a better culture anywhere else. Period. Training and Tools- All managers truly want you to succeed, and you are given great tools and training to be successful in your role. Balance- Great work life balance and awesome team environment! Diversity Programs Initiatives: Our Reputation Nation spans around the world. This global perspective allows us to intentionally unlock the magic that comes from diversity of experience to contribute to our success. At Reputation, we believe in: Diversity: Embracing a culture that values uniqueness. Inclusion: Inviting diverse groups to take part in company life. Belonging: Helping each individual feel accepted for who they are. "At Reputation, we see diversity and inclusion as the foundation for an equitable workplace. Our goal is to empower all of our employees, regardless of their background, to make an impact in their work each and every day." - Joe Burton, CEO, Reputation Additionally, we offer a variety of benefits and perks, such as: Health Insurance Wellness Benefits: Group Health Insurance: Medical Insurance with floater policy of up to 10,00,000 for employee + spouse + 2 dependent children + 2 parents / parent-in-laws Maternity Benefits: Medical insurance up to 75,000 INR, 26 weeks of leave for birth, adoption or surrogacy Life Insurance: Insurance at 3x annual cost to the company (Term Insurance, GPA) Accident/Disability Insurance: Insured at 3x base salary for permanent total disability, permanent partial disability and temporary total disability (GPA) OPD: of 7500 per annum per employee Leaves 10 Company observed holidays a year (Refer to the Holiday Calendar for the Year) 12 Casual/Sick leaves (Pro-rata calculated) 02 Earned Leaves per Month (Pro-rata calculated) 04 Employee Recharge days (aka company holiday/office closed) Maternity Paternity (6 months) Bereavement Leave (10 Days) Car Lease: Reputation offers Car Lease Program that allows employees to lease a car with no upfront cost or down payment. They benefit from a fixed monthly lease rental and 20-30% tax savings. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice . Applicants only - No 3rd party agency candidates.

Why Work at Reputation Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide. Weve raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022. Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com. Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports. The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms. Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed. Who thrives at ReputationManagers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck. Our Mission: We exist to forge relationships between companies and communities. The Business Listings Coordinator is responsible for claiming, editing and maintaining business listings across various review sites, ensuring the most accurate information is displayed. Must be familiar with online review sites and have the ability to manage projects under tight deadlines. Responsibilities: Review data received from client and prepare master spreadsheets to claim listings. Contact review sites to initiate/complete the verification process or to report listings issues. Verification of content on review sites through the Business Listings Dashboard, making updates as necessary. Provide feedback to Customer Success Management team on progress and participate in client calls as needed. Provide feedback to Product Team on ways to improve process and Business Listings Dashboard functionality. Additional duties as assigned. Qualifications: Strong communication skills (both verbal and written communications) Must have strong working knowledge of Ms Office skills (Word, Excel, PowerPoint, Outlook) Proficiency and familiarity with social media/sites. Attention to detail, Decision making Open to work in shifts (24/7) When you join Reputation, you can expect: Flexible working arrangements. Career growth with paid training tuition opportunities. Active Employee Resource Groups (ERGs) to engage with. An equitable work environment. Our employees say it best: According to Glassdoor, 94% of our employees approve of our CEO, Joe Burton . Our employees highlight our: Ample Opportunities- There are many opportunities to learn and grow. Many open roles are replaced with internal promotions. Positive Culture- "Great opportunity and exceptional culture." You will never have a better culture anywhere else. Period. Training and Tools- All managers truly want you to succeed, and you are given great tools and training to be successful in your role. Balance- Great work life balance and awesome team environment! Diversity Programs Initiatives: Our Reputation Nation spans around the world. This global perspective allows us to intentionally unlock the magic that comes from diversity of experience to contribute to our success. At Reputation, we believe in: Diversity: Embracing a culture that values uniqueness. Inclusion: Inviting diverse groups to take part in company life. Belonging: Helping each individual feel accepted for who they are. "At Reputation, we see diversity and inclusion as the foundation for an equitable workplace. Our goal is to empower all of our employees, regardless of their background, to make an impact in their work each and every day." - Joe Burton, CEO, Reputation Additionally, we offer a variety of benefits and perks, such as: Health Insurance Wellness Benefits: Group Health Insurance: Medical Insurance with floater policy of up to 10,00,000 for employee + spouse + 2 dependent children + 2 parents / parent-in-laws Maternity Benefits: Medical insurance up to 75,000 INR, 26 weeks of leave for birth, adoption or surrogacy Life Insurance: Insurance at 3x annual cost to the company (Term Insurance, GPA) Accident/Disability Insurance: Insured at 3x base salary for permanent total disability, permanent partial disability and temporary total disability (GPA) OPD: of 7500 per annum per employee Leaves 10 Company observed holidays a year (Refer to the Holiday Calendar for the Year) 12 Casual/Sick leaves (Pro-rata calculated) 02 Earned Leaves per Month (Pro-rata calculated) 04 Employee Recharge days (aka company holiday/office closed) Maternity Paternity (6 months) Bereavement Leave (10 Days) Car Lease: Reputation offers Car Lease Program that allows employees to lease a car with no upfront cost or down payment. They benefit from a fixed monthly lease rental and 20-30% tax savings. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice . Applicants only - No 3rd party agency candidates.

Data Analyst Competitive Benchmarking & ReportingWe are seeking a Data Analyst with expertise in data stewardship and analysis to manage our competitive benchmark data tenants and produce customer-facing reports for marketing and sales. The ideal candidate is proficient in BigQuery (SQL), detail-oriented, and capable of working independently on complex data projects.Responsibilities:Data Stewardship & Governance: Ensure data accuracy, integrity, and accessibility by managing competitive benchmark data tenants, implementing verification processes, and maintaining governance best practices.Data Pipeline Management: Develop and maintain data ingestion pipelines, including API integrations and web scraping, ensuring timely updates and scalability.Data Validation & Quality Control: Oversee large-scale data input and validation, balancing hands-on data manipulation with automation strategies. Collaborate with data owners to resolve quality issues.Advanced Analytics & Reporting: Conduct in-depth data analysis to uncover trends, patterns, and insights that drive business decisions. Scope, design, and execute analysis projects with minimal supervision.Industry & Market Insights: Develop data-driven industry reports for marketing and sales, leveraging analytics to provide insights on market trends and competitive landscapes.Cross-Functional Collaboration: Work closely with product managers, engineers, marketing, and leadership to resolve data issues, provide training, and ensure alignment on data best practices.Tool & Process Optimization: Design scalable internal tools and reporting solutions to enhance data accessibility, automation, and usability across teams.Stakeholder Communication: Translate complex data insights into actionable recommendations for key stakeholders, including non-technical audiences.Qualifications:5+ years of proven experience in data analysis, data stewardship, and managing large-scale datasets, with a strong focus on ensuring data accuracy, integrity, and accessibility.Must be proficient with SQL and NoSQL (BigQuery), as well as have the ability to thrive in an environment that often requires patience and creativity to query, extract and validate data in which there are high levels of uncertainty.Strong prior professional experience managing databases and using applicable tools is required.Experience with and knowledge of ETL processes and data migration. Understanding of and prior experience with General Data Protection Regulation.Demonstrated experience and proficiency in using Python in real-world, business applications are substantial advantages to candidates.Highly articulate with outstanding verbal and written communication skills; you are able to explain data-driven insights and analyses intuitively to clients, executives, and technical and non-technical coworkers in both large and small groups.You should be comfortable taking feedback from everyone Product Managers, Engineers, customers, the CEO, etc. to help understand business objectives and develop the most powerful analyses and tools possible.Proven ability to operate in a fast-paced, data-driven environment.Preferred candidate profile Perks and benefits Health Insurance & Wellness Benefits: Group Health Insurance: Medical Insurance with floater policy of up to 10,00,000 for employee + spouse + 2 dependent children + 2 parents / parent-in-lawsMaternity Benefits: Medical insurance up to 75,000 INR, 26 weeks of leave for birth, adoption or surrogacyLife Insurance: Insurance at 3x annual cost to the company (Term Insurance, GPA)Accident/Disability Insurance: Insured at 3x base salary for permanent total disability, permanent partial disability and temporary total disability (GPA)OPD: of 7500 per annum per employee