Job Description

Role & responsibilities Create, verify and manage configuration changes to SWG, zero-trust and DLP solution. Provide advanced troubleshooting and resolution of incidents. Perform detailed Root Cause Analysis (RCA) for recurring issues and implement corrective actions. Collaborate with OEM and other technical teams for complex issue resolution and system improvements. Participate in quarterly and monthly review meetings to discuss deployment status, new features, and BAU operations. Develop and maintain detailed documentation, including cookbooks, run books, SOP and configuration guides. Support the integration of the SSE platform with other technologies and cloud solutions. Should be able to upskill with any new or added featured released by OEM and keep always updated. Should be flexible to work during escalations Preferred candidate profile -Ready to relocate Kochi Perks and benefits