Reservation Executive

Job Description

JR.RESRVATION EXECUTATIVE: Job location – AHMEDABAD office Responsibilities and Duties: · Be a first point of contact to handle and resolve Customer Reservations · Handling Sales Enquiries, Bookings, Documentation, Complaints handling, etc · Respond professionally to inbound phone calls and live chats, including urgent situations. · Attending to customer /travel agent queries for Hotel booking over emails /calls/online · Quoting Deals & Sending Proposals for Hotels Bookings · Converting Leads in to Business Achieving Goals through regular follow-ups. · Processes reservations by mail, telephone, or central reservation systems · Processes reservations from the direct guest /travel agents/OTA · Creates and maintains records and payment reconciliations · Proactively and independently work to meet goals. Desired Candidate Profile: · Good Communication skills in English /Hindi /Gujarat · Proficiency in MS Office suite (Excel, Word, PowerPoint) · Ability to deal with issues maturely and with a calm disposition · Self-motivated, resourceful · Should be a quick learner · Systematic approach to work · Ability and willingness to work in a multi-tasking environment · Should have experience in Hotels Industries / Travel Agency · Attention to Detail, Innovative and Creative Experience and Education: ·* 1 to 2 year experience preferable.* · BBA /Graduation from an accredited college or university BBA in Travel and Tourism preferable · Experience in Hotels industries /Travel Agency / Lounges is an advantage Job Type: Full-time Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Ability to commute/relocate: Gujarat, Ellisbridge, Ahmedabad: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): The reservation team is a vital pre-arrival concierge service, responsible for managing bookings, handling inquiries, and ensuring a smooth and satisfactory guest experience. They handle all aspects of the reservation process, from initial inquiries and booking confirmation to managing changes, cancellations, and ensuring that guest preferences and special requests are met. Education: Bachelor's (Preferred) Experience: Front desk: 1 year (Preferred) Language: English (Preferred) Hindi (Preferred) Gujarati (Preferred)